Reviews for Old Bridge II #957

The customer service in Old Bridge store is excellent.

Everyone is very nice and seems to like their job!

This has been my go-to store since they opened. Sadly, customer service has gone south. Employees who should be at the checkout counters are standing around and avoiding eye contact. Expecting a 74 year old woman to push a cart weighing more than 500 pounds through the store and outside is completely unacceptable. At least the guys who put it in the car were friendly -- they get the accolades and the tip! I guess I'll be traveling to Woodbridge and that other home improvement store. Found the product not much assistance - store was clean not helpful at all

Brandon in appliances was very friendly and knowledgeable!

My father and I walked into the store to make a return. We went right to customer service where we waited on the line for about 5 minutes before anyone acknowledged us. There were three employees in uniform, and what seemed like one employee out of uniform having a conversation about schedules. When they had finished their conversation and the three employees who were not behind the counter left we were finally acknowledged and went up to the counter. The whole transaction seemed like we were an inconvenience to the cashier, Yolanda. She asked him to insert his card so he went to put it in the chip reader, she rudely told him to swipe his card instead. He was reaching for his glasses so he could see the machine and she snatched the card out of his hand and swiped it for him. Both of us were so taken back by the lack of customer service that we saw from every employee that we came across during our time spent in the store today. We will not be returning to this location.

If you have time to waste, then this is your store. Customer service needs to be addressed. No need for me to pull my own pickup from their bins because they dont provide extra help in this section. While the store is empty, management failed to provide the right people in certain areas. Many other workers just standing around patrolling while customers stand waiting for any type of help. Cant blame Covid, if you let any amount of people in the store and then pretend there's lack of help. What I witness was something totally different. Little customer traffic, very little customer service. 40 minutes on a line while it get building is not service.

Very helpful & cordial employees!

I would recommend this store because there really are no alternatives. I have had countless issues in this store. I even had a person working the return area tell me they weren't trained to do returns. Another time, during their storage sale, I went there specifically to get a container. NO MATCHING LIDS! An associate nonchalantly told me "yeah, that happens all the time." Another time I had three people near me chatting while I tried to lift a large fire pit onto a cart. NOTHING. No offer of help or even an acknowledgement. Then a young guy came along and saw me and assisted right away. So there ARE good people there. Several in fact. But the inconsistency is abysmal. Another time I stood waiting in the return area with no line, no one being taken care of, and employees chatting with their back to me for several minutes before I was even noticed. Whoever is in charge of hiring and training needs to be fired. My latest issue was a simple request for having one or two table-top carts from lumber in garden. I spoke with 4 people on four separate occasions with the last being a STORE MANAGER who agreed. Today? Still no carts in garden. The thing is there are select individuals who are good, even great, but I sincerely believe it's because it's in their nature. Given how little interest is placed in customers by management I think they just got lucky with these rare folks.

Avoid this store. I was overcharged and cashier insisted all was correct. 11 bags of Scott Top Soil (@ $2.37/bag) on the platform and charged for EarthGro Red Mulch (@ $3.48/bag). Cashier wasn't able to figure out what was wrong, she counted bags, showed incorrect item on her screen, asked other Home Depot employee who was standing by and both said all was correct. I requested to cancel transaction so they sent me to Customer Service. Customer Service rep counted bags on the platform and said everything was correct. It wasn't. They don't even know what they are selling. They didn't bother to look if items on the platform match items in the receipt. Unacceptable, again avoid this store, there are more stores around with better service.

The store was neat, I was able to find everything easily. I had to get a key copied for a pad lock, that at the time i didn’t know was for a storage unit. I went home to find out the key didn’t fit, so i went back to tell the key master, Nick G. This time i brought the lock and when he asked for the brand of it, I saw it was for a storage unit. He then explained to me that no key from a storage unit can be copied due to fraudulence. When I got the key copied in the first place, I didn’t know this. He was glad to tell me I could get a refund and I can buy another lock for him to copy the key off of. When I went to buy the new lock and get the key from that copied, he said that the key from this lock was the only one in that brand that couldn’t be copied. Nick seemed to feel very bad and he then showed me another pad lock that he knew for sure can be copied. He said while i was getting another refund for the previous padlock, he would copy the keys from the new one I had bought. When I went to get the refund, the employees at customer service were very friendly and wished me a good night. When I went back to get my keys, they were already done! We left off by him again apologizing and wishing me a good night. 10/10 highly recommended this store. Not to mention he was quick and efficient at copying the keys.

Louise at the self-serve checkout handles everything. No worries. She is professional, alert and has integrity.

Great store and very friendly associates, Anthony was a great help in the store. Although some items I could not find, it was still great.

Great selection of products and very friendly staff

Lori and Doug were very helpful knowledgeable and courteous to us helped us select the best products for our needs

The store’s employees go out of their way to assist you

I found the staff very helpful and they seem to have a better selection of materials than the other Home Depot I frequent. I will be switching to this store as my primary Home Depot

Every transaction has been a hassle. Recently placed an order for a smoker for store pickup, Website said the store had one in stock, ordered and paid online with a gift card. Home Depot called and canceled the order stating none were in stock. Got an email stating the funds would be returned but then the store rep said the only way we could have a refund was in the form of store credit that we have to come to the store to receive, that is no good to be used online and can only be used to shop online. So now instead of being able to order the smoker online and have delivered I have to go to another Home Depot location not close to my home at all. The store did not even try to reach out to another location to have them ship the smoker order out to us even though their inventory count was wrong, causing the major inconvenience.

Awesome customer service. Ask for Yolanda. She's outstanding.

Kim in Flooring absolutely made my Day.. A true pros PRO . Her knowledge, professionalism, and customer service was the best I have ever encountered. what a great Home Depot Employee and a Great Store. If you have any Flooring needs go to the Old Bridge Store and find KIM.

Easy to shop and very convenient.

Woman Self checkout assistant was very nasty and not helpful Had a bad attitude

Representatives are very friendly, courteous and knowledgeable and make shopping there a pleasure

i have never been in this store That i can remember. I shop Mahwah store.

From the beginning of mid-March to the present, this particular store has been a leader in practicing good safety measures. I recall their orderly setup for customer service which was much better than most other establishments in the area; the employees took their roles seriously. To this day, Old Bridge Home Depot models the best practices to keep customers, workers and the community safe. Kudos to the managers!!

The employee (John at the 1090 Rt 9 South Old Bridge NJ Home Depot) listened to me while I explained what I was looking for, left his station, accompanied me to the screw section, confirmed the size of the machine screw #6, as well as the lenghth 2 inches that I was looking for. He was extremely attentive and patient and took his time with me. He actually went above and beyond to assist me. Thank you, John. You made my day and when I got home, the screw fit perfectly!

Excellent Customer Service at the Old Bridge Store

Really clean and Good prices and especially clearance

Picked up a shed and rented the truck to get it home. Box was 400lbs and I was willing to try and get it on the truck with the one employee. He was smart enough to call two more employees over to help us get the shed loaded. Great experience here many times over!

Always terrible customer service. No one knows where products are.

Associates were friendly and helpful. Doreen J and Bob at Rt 9 Old Bridge NJ Home Depot went out of their way to explain and provide product options on my need related to the plumbing issue DIY for my home. They made sure I understood the products I need for different scenarios. Giving me an actual example of doing it myself. I solved my water leak problem with the compression angle valve water line to the toilet. End up using the recommended Sharkbite 1/2" SB x 3/8" OD Compl Angle Stop. An amazing team you got out there.