Reviews for Sugar Land #574

Focus on the store and your shopping experience: found the products you were looking for easily able to get assistance if you needed it store clean associates friendly and helpful

Great customer service!!

Great knowledgeable and friendly staff. They are always available to help with a smile. Nice to feel appreciated!

Madison was amazing! If you ever need to return or order something at the service desk, that's who you should go to. Very kind and detail oriented to assure your order is done right.l

Lot man David is always ready to help me with anything I come to get at the store !!!!

Ivan the cashier is super fast and friendly. Deryl is very hardworking guy he always help me to load my Van .American tile and Remodeling company is grateful to shop at this location

Manager Pandra is awesome!

Everything clean, friendly atmosphere and well stocked..

Mary Ellen is one of the best worker I have ever seen since I been coming there, need more people like her

I can't believe this is happening in America, I paid over $4000 for floor installation to this store, I have a receipt and a proof of payment but they said they can't see it on their system! They blame the third party, I paid HD not any third party. This is the worst experience I've ever had. Stay away from this location, it is like a circus ran by clowns.

Phyllis in Plumbing went above and beyond by listening to what I was doing and made sure I got the correct part. Great job, Phyllis.

Great store with phenomenal employees. This store goes above and beyond for their customers.

My shopping experience was the worst I've ever experienced at Home Depot for 70% of the time that I was in there. The shelving stock was very low in multiple departments, but there was stock in the storage above which is why I had to ask for assistance. The greeter called multiple time for someone to come help me, but after 15 minutes of me standing there he decided to do it himself. I needed new batteries for my Ryobi because all 5 of my batteries had burned out in the past couple of years. I asked again for help, but the gentleman said he was unable to unlock the batteries, so he'd get someone to help. 10 minutes later I'm still standing there, so I approached a manager to ask for assistance. Pam Barksdale was very quick to get someone to help retrieve the shelved items. The gentleman, Gil Hinton, that showed up was very helpful and knowledgeable to get the correct door knobs with the same key configuration. After, I asked if he could help with the batteries and he was about to find me the dual pack I needed, and restock the shelf. He gave me his card and told me to call him if I had an issue with finding help next time. Pam and her team were helpful when checking out, so I asked for her card as well. I was very close to walking out of the store instead of spending over $1000.00, but those 2 employees helped change my mind.

It's a pretty good store. I've been to better ones. Workers are fairly competent and polite. Lines are not too long.

great service, great employees who is willing to help

I rate this store with 5 stars. Every time I need to go to this store I am helped with totally knowledgable and kind people. Everything is clean and I usually find what I need.

The employees at this location always go above and beyond to help us. Very satisfied customer.

Your rookie Mary Ellen is going to be a great asset for all of you. She has the company first. She has a great attitude towards customers. I watched her address the customer after me and she addressed them as she did me. Better hang on to her.

My cashier, Pamela was wonderful! She has a beautiful smile and was very pleasant and professional. Giver her a raise!

Great shopping experience!

The Sugar Land location on Williams Trace has always been my go-to home improvement store. This location has more convenient parking and overall better lay-out compared to other Home Depot locations.

Yes, this is Home Depot. Yes, there are ten in driving distance. Yes, the other (blue) box is near. This store and location consistently has what you need - if you don't need something specialized. This store is clean, and employs friendly, knowledgeable staff. Veterans can get their discount here.

Always has very friendly staff and always willing to help. Always find what I need. Great job!

Robert, the store manager on duty , is a true professional. When called to resolve an issue that I had, he promptly arrived, listened to the problem, resolved it, and used the incident as a teachable moment for his employees. True customer service!!!

Ivan & Vincent were very helpful with my purchase yesterday. Good young men. It was a pleasure to deal with them. Thanks, GH

Margie and all the pro desk crew are great

Best services in town. Knowledgable and willing to help customers. Know where stuffs at.

Is the closet to my home

Despite being overwhelmed during the Christmas shopping season, employees were friendly and very helpful. There are closer HD stores to my home, but this one always seems to be well stocked and I have never left without something I needed. Super convenient location for out of towners too.

Eligio helped make our refrigerator process easy.