Reviews for Centerline #731

5 lumber associates couldn't be bothered to help me

Thanks Andrew for a great shopping experience! We appreciate you going above and beyond to track down what we were looking for. You’re the man. Keep up the good work!

They can't swap items in the store on a return. Couldn't refund my account since I didn't have my wife's card even though the account is the same. Had to get store credit for items I didn't need and now stuck with a store credit until we need something else. Worthless customer service

Purchased an outdoor umbrella online from Home Depot but after putting it together, we were not happy with it. Talked with Customer Service and they said it would be no problem to return it. After boxing it up, Lexy at Customer Service was very helpful in returning the purchase. She then suggested another outdoor umbrella that was on clearance and it was exactly what we wanted and much nicer than the previous one we purchased. Lexy was very helpful and we left Home Depot very happy with our experience.

Lexy (sales cashier) at the customer service desk at Centerline Drive, Knoxville, TN was wonderful. He answered several questions we had, and expedited our checkout quickly. He was so nice even coming from behind the customer service desk to ask if I needed help while I was standing, waiting on my husband. Other reps on the floor were friendly, nice and helpful also.

Almost every time i am at Home Depot someone asks me about my water quality. I usually can tell them i am not interested and they go away. The young lady today didn't seem to understand the term "I am not interested" The 3rd time i repeated it she actually said "I don't understand" I had to walk off to another section of the store to get away from her.

Great store. Helpful employees.

We had a very good experience at this store until it came to the check out process. The cashier must have been having a very bad day and took her frustrations out on my wife and I. I was a bit slow getting items on the counter only because I am disabled, however the cashier was EXTREMELY rude to both my wife and myself

Most CASHIERS don't bother to say 'Thank You' and if the says thank you to the cashier instead of saying oh THANK YOU, they generally reply 'No Problem' ! Almost seems like they thank they are doing us a favor to check us out ! AND same with FLOOR ASSOCIATES if 1 Helps & U say thank you they generally respond NO PROBLEM ! CUSTOMER SERVICE ALMOST A THING OF THE PAST !

i purchased about a week ago

Helping doers get more done had been true for us. We’ve been able to go in as novice diyers and be advised on plumbing, electrical, and installations. Returns have been easy, and we keep coming back because the workers are friendly and knowledgeable. The products are comparable prices with other home improvement stores, but we keep coming back because of the customer service. I also love Home Depots online resources. They have taught me how to tile, install new light switches, replace a faucet, etc.

Employees are extremely helpful

Store appears to be well stocked, very clean and even garden center is full of all kinds of flowers, shrubs, large and small, inside and out side, seems anything a gardner, land scraper, home owner would need!

I love this store. The cashiers are always friendly. The shelves stock are kept up and easy to find what you need. I hate shopping anywhere else.

I'm very happy with my Whirlpool washer 5605mc0. The rude manager Randy that I encountered was a huge SHOCK of a BAD customer experience. He seemed very agitated and overwhelmed to be asked a simple question and went out of his way to let me know he didn't care. I will not be back to home Depot.

Great place to shop. Has just about everything a home owner needs. Sales persons are friendly also.

People are great and helpful are great and helpful

I can usually find a good supply of construction materials at this store. It seems like other stores have fewer items in stock - at least for what I am looking for at a given time.

Awesome place to shop

The store was clean and the people were friendly.

The associates are knowledgeable, the store is well stocked, and the prices are reasonable.

We shop at 4710 Centerline Dr., Knoxville often and the customer service reps are most helpful! Keep up the great attitudes and friendliness.

I've been shopping at this location since it opened I've had excellent, so so, and bad service. Mostly great but this was the first time I was ever berated and had not I needed what I bought I'd returned it. I forgot my phone and cashier acted as if I'd done the unthinkable and berated me for it over the military discount if this is How The Home Depot treats people now I'll rethink where I shop for my home and my customers

The crown jewel of the Centerline store is the employees of its Garden Center. If you are buying a lot of mulch, soil, gravel, etc., they are happy to help load it for you. That's the way all stores should be.

I was offered help finding exactly what I needed to do the job. No hard upselling , just great Customer service. Very refreshing!

Home depot at center line drive on Knoxville tennessee. Melissa was the most respectful, nicest cashier and extremely knowledgeable and helpful. She gets 5 stars best cashier I've had in years

Plumbing and electrical department employees always help me remedy a problem the most economical way. Purchased a utility trailer, it had electrical tail light problem,,, the manager completely remedied the problem. Very satisfied

The Centerline store has always poorly managed the loading area. Most days there are several pick-ups parked in the loading area, with no drivers. If you’re purchasing materials that will need to be loaded, you’re better off going to a different Home Depot.

The home Depot always has the best quality in everything they sale with excellent service and excellent policies and employees that are always willing to reach out and help you...

Due to a power surge, our washing machine quit working. I went to your direct competitor down the street from this store and was not met by anyone. I spent 15-10 minutes looking at the various machines and was ready to purchase one. I hit the button that would call someone to help me and heard the page over the intercom for someone to come to the appliance department. I waited 20 minutes and still no one came. I stood around another five minutes and walked out. I drove down the street to Home Depot. Eva was in the appliance department, greeted me and immediately waited on me. I asked a few questions which she was knowledgeable about answering and I purchased a washing machine. She helped me complete paperwork and was very helpful about supplying me with information about the delivery and what to expect and inspect.