#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(513)923-5403

Tool & Truck Rental

(513)923-5401

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
6:00am - 10:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3461 Joseph Rd

Cincinnati, OH 45251

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 462 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (462)
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Showing 1-30 of 462 reviews
I am always able to find what I'm looking for at this store. It's easy to check their website to...
I am always able to find what I'm looking for at this store. It's easy to check their website to find out what you have and if it is in stock before I make a trip to the store!
by
  • Verified Purchase
  • Recommended
great experience shopping.
great experience shopping.
by
  • Verified Purchase
  • Recommended
The staff at this location is always friendly and knowledgeable, if you bump into someone that do...
The staff at this location is always friendly and knowledgeable, if you bump into someone that doesn’t have an answer for you they will find another staff member that can assist with your question. Aisles are usually very neat and orderly, and if they do not have a product in stock they will see if any of the other local stores have it available for you to pick up. Curbside pick up at this location is also phenomenal. Staff has generally been very accurate and timely with bringing orders to my vehicle. I would strongly recommend this location for anyone looking to shop at Home Depot in this area.
by
  • Verified Purchase
  • Recommended
Employee's friendly and helpful. Product was easy to find employee took time out restocking to he...
Employee's friendly and helpful. Product was easy to find employee took time out restocking to help find the right tool. Great shopping experience!!!
by
  • Verified Purchase
  • Recommended
Found the items we wanted, the associates were helpful, store was clean but aisles very crowded. ...
Found the items we wanted, the associates were helpful, store was clean but aisles very crowded. Very difficult to do social-distancing. Also noticed 3 customers had NO face coverings at all, several customers and 1 employee had their masks not covering their noses.Absolutely no employee cared. Signs at the entrances stated masks are mandatory (OHIO). April 2021
by
  • Verified Purchase
Store is well lit, item prices are displayed and assistance is available, cashier asked if i need...
Store is well lit, item prices are displayed and assistance is available, cashier asked if i needed someone to help me out taking my purchase to my vehicle.
by
  • Verified Purchase
  • Recommended
The employees who helped me went out of their way to get to what I needed. They could have said, ...
The employees who helped me went out of their way to get to what I needed. They could have said, we cannot get to that, could you come back tomorrow, but they (2 young ladies and a young man) figured out a way to do what needed to be done. Especially today, when customer service seems to be lacking in so many places, these young people were wonderful.
by
  • Verified Purchase
  • Recommended
Friendly associates, nice welcoming and excellent customer service
Friendly associates, nice welcoming and excellent customer service
by
  • Verified Purchase
  • Recommended
neat and clean friendly staff
neat and clean friendly staff
by
  • Verified Purchase
  • Recommended
Yes very helpful and very nice and friendly
Yes very helpful and very nice and friendly
by
  • Verified Purchase
  • Recommended
The store was really busy and the staff was very friendly.
The store was really busy and the staff was very friendly.
by
  • Verified Purchase
  • Recommended
This store is incredible for customer service. They make sure you have the best experience possib...
This store is incredible for customer service. They make sure you have the best experience possible while visiting. "Old Jen" at the online order desk always makes sure you are completely satisfied with your order. She makes this store worth going to for the experience.
by
  • Verified Purchase
  • Recommended
It was a pleasure working with Connie. She was a big help.She really knew her merchandise. ...
It was a pleasure working with Connie. She was a big help.She really knew her merchandise.
by
  • Verified Purchase
  • Recommended
Love the Garden Center. Big Clean Store. Enjoy the customer service, nice people.
Love the Garden Center. Big Clean Store. Enjoy the customer service, nice people.
by
  • Verified Purchase
  • Recommended
Over all Custer Service was very nice. I was greeted upon arrival and asked if I needed help. I r...
Over all Custer Service was very nice. I was greeted upon arrival and asked if I needed help. I received help and the store was packed but the wait in line however was not long at all it moved fairly fast. I look forward to returning for other service.
by
  • Verified Purchase
  • Recommended
I been coming here, for a long time. The staff always has patience, with me. I'm very hyper...
I been coming here, for a long time. The staff always has patience, with me. I'm very hyper, but the employess always help me. The store is clean and smells great. Thanks you for your time.
by
  • Verified Purchase
  • Recommended
Employees are great, they go out of there way to help you.
Employees are great, they go out of there way to help you.
by
  • Verified Purchase
  • Recommended
The best store in the city.
The best store in the city.
by
  • Verified Purchase
  • Recommended
All Of The Staff I Mean each and every one at the Pro Desk is so helpful, and Polite, Real People...
All Of The Staff I Mean each and every one at the Pro Desk is so helpful, and Polite, Real People Compared to other home depots in the Cincinnati Area
by
  • Verified Purchase
  • Recommended
I have good experiences when shopping at this store.
I have good experiences when shopping at this store.
by
  • Verified Purchase
  • Recommended
Among the big box hardware stores that I've visited in the last couple of years, this one stands ...
Among the big box hardware stores that I've visited in the last couple of years, this one stands out for its customer service level. Everyone is helpful, the store is well laid out and clean, the wait time to check out is always quick (right number of registers open) and their return process when necessary is very simple. I totally shop here before considering anywhere else!
by
  • Verified Purchase
  • Recommended
We like the store and go there often.
We like the store and go there often.
by
  • Verified Purchase
  • Recommended
I needed a light bulb and an item for my bathroom sink.... Both purchases I was assisted by store...
I needed a light bulb and an item for my bathroom sink.... Both purchases I was assisted by store employees which was very hepful.. I was in and out of the store rather quickly bc of there assistance.. very much appreciated
by
  • Verified Purchase
The best Home Depot Store for on-line pick-up service. Consistently excellent customer service ev...
The best Home Depot Store for on-line pick-up service. Consistently excellent customer service even during busy times. The associates demonstrate knowledge and maturity not found at other stores.
by
  • Verified Purchase
  • Recommended
Eric who was the cashier was very friendly.
Eric who was the cashier was very friendly.
by
  • Verified Purchase
  • Recommended
Store is consistently messy with Stock and orders/returns blocking isle ways making obtaining ite...
Store is consistently messy with Stock and orders/returns blocking isle ways making obtaining items difficult. Lumber is not well kept and unusable poor condition lumber is always cluttering good usable wood.
by
    Store was clean Narayan was very helpful,friendly and patient I rate his service a 10+
    Store was clean Narayan was very helpful,friendly and patient I rate his service a 10+
    by
    • Verified Purchase
    • Recommended
    They always have what I am looking for, and make sure the customer as well as themselves are alwa...
    They always have what I am looking for, and make sure the customer as well as themselves are always safe.
    by
    • Verified Purchase
    • Recommended
    Always a good shopping experience at this store. Employees very helpful and polite. Prices are good.
    Always a good shopping experience at this store. Employees very helpful and polite. Prices are good.
    by
    • Verified Purchase
    • Recommended
    This store allows customers with huge dogs to walk around the store, even though the employees kn...
    This store allows customers with huge dogs to walk around the store, even though the employees know that dogs are not allowed, unless a service dog. No employee told this customer to take her dog out the store. The dog appeared to be a St. Bernard and it was not a service dog. The dog had no vest on or muzzle to prevent barking, biting, or growling. The owner said to another customer that she has to keep a tight hold on the dog to prevent barking or smelling people.
    by
    • Verified Purchase
    2 found this review helpful
    Showing 1-30 of 462 reviews

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