Reviews for Durango #1534

I purchased a Rheem water heater from Home Depot. I noticed that the box had been opened and was assured by the HD employee that it had been checked and was in new condition. Upon install, I noted that all packaging and stickers were in place and it appeared that it was new. At start up, the unit came on, quickly heated to 130° and then popped and tripped the breaker. I reset it and the unit came back on. It was a wifi enabled Gladiator unit so I connected the unit to wifi and noticed on the Rheem App that it already had another customer name assigned to it. I called Rheem Customer service to find out that it had already been returned by the original purchaser and Rheem had replaced the Home Depot inventory over a year ago. I understand that mistakes are made and accidents happen. In this case however, someone went to great effort to repackage the unit to make it look as though it was new and then the HD employee assured me that it was new. It seems unscrupulous and caused me a lot of hassle in installing the water heater twice. When I returned the heater to the store, I was sure to make sure that the box and unit were not in a condition that could be confused as being new.

I just filled out a survey! Why did i get a link for another Survey? and you already have my name and email address..... madness

I recently purchased a Dishwasher and the sales person I dealt with was knowledgeable and extremely helpful!

Our local Home Depot Store in Durango is very welcome here. In many cases, it's the ONLY place to find a certain item. Store help, especially in these times, is slim, but employees are helpful when you find them. Store is pretty well organized and stocked. More and more my husband and I find ourselves looking for solutions to project at our Home Depot.Nancy Macho

Our store assistant Louis was incredibly kind and helpful. He helped us feel prepared for our project.

Order online and went to go pick up but just had surgery and the customer service would not help load the bags into the truck

The entrance, customer service desk and exit smells like weed.

I already wrote a review on the store survey. Trust me, you don't want me to write it again. Talk about the left hand not knowing about the right hand.

Claudia just send me looking for tools ⚒️ and no help it all

Took 3 1/2 hours just to order an appliance package. Then the manager refused to accept the Home Depot coupon I received when opening a HD credit card. Waste of time and very frustrating. Not enough knowledgeable employees.

Ordered a wood burning stove. Home Depot sent a gas stove. Home Depot refused to take responsibility for their mistake and then would not work to find solution to the problem. Problem is no heat in home with 20 degree weather. Home Depot said, only thing you can do is order new stove. Then they would not over night ship or rush deliver the correct product. They would not pick up wrong product either. I had to take an afternoon off to return the wrong product. Offered no compensation for this error.

Stuff very unhelpful, Cierra, Jerry, Claudia

Claudia in service desk tell me my order not ready, and just looking for that I order in shells, She said she so breezy

Always pleased with Frigidaire appliances. The employees at our Durango, Colorado are very nice as well. Highly recommended, shop here with confidence!

Durango Home Depot surpasses competitors and other Home Depot's for cleanliness, friendliness, and product availability. Our shopping experience was exceptional and our appliance sales representative, Kate Loague made our purchase easy and pleasant.

Products were available

I went to the Home Depot in Durango, Colorado. 120 miles round trip. I wanted to buy an appliance package. The associate in that department showed no interest, between sucking down a bottle drink, in helping me. She actually told me to go and look on the Home Depot internet site and decide what I wanted. That's what I did. I have a small refrigerator space and spent more for a simple refrigerator. Clearly I drove to Home Depot for help and was sent away by a soda sucking young woman. She could of cared less that I needed help. I ordered from the internet, Order Number W892640130 Order Date Jul. 27 Check Order Status Was there a better deal on 4 Samsung appliances, I just do not know as I was sent home to figure it out. 120 miles round trip to be sent home by a sales associate. I thought management should know about my experience. It was impossible for me to spend over $4,000.00 in the store. Go home and use the internet.

Need a new appliance? Visit the Durango Home Depot and ask for Jan Bell. You’ll never get better help.

The store is clean and well stocked. The people are helpful. The experience is ok as long as you can use self checkout.

Not very helpful to the elderly!

We were over charged by over $50 due to error by self check out person who assisted us. This requires US to return to the store for a refund... 45 minute drive one way, we are not happy at all.

Home Depot is your go to place for friendly faces while trying to fix or supply your home and business

Clearly this corporation wants to force their potential customers to "mask-up" before entering. This is now unnecessary and proven ineffective. Additionally, there is no mask mandate in the State of Colorado. The muzzled employees have given up trying to enforce this, but the insulting giant signs at the entrance will encourage me to shop elsewhere.

I always go to home depot for all my supplies, we flip houses, and we always find everything we need, but last time we were little disappointed, the costumer service was not the great.

some employees are very friendly and some are not very friendly it varies every time I go into this store

I needed helping picking out kitchen appliances for a complete remodel. Jan Bell, a customer service rep in the appliance department was a complete and total rock star. Not only did she help with good recommendations, but the helped to make sure things would be available when I needed them and also recommended small bits and pieces that would be necessary to make installation easier. Great customer service!!!

Bought stackable shelving for garage storage. Is super strong and easy to set up

Outstanding service! Helpful, informed and the people who work at this store truly care and try to help their customers.

Very helpful employee went above and beyond.

Living more than 100 miles from ANY home improvement store, I visit several Home Depot stores regularly and while the Durango Colorado store is technically not the closest or the largest, it is usually the most convenient store with the most helpful staff and always appears clean, orderly, and well organized, so it is worth a slightly longer drive. We are about half way through our most recent, and largest remodelling project, and as usual, the staff at the Durango store is proving their worth as part of the team. I am grateful for the product knowledge, advice, and helpful service we always get there. Unless you build a much closer one, the Durango Home Depot will always be my "local" home improvement store.