Reviews for Durham #3620

Do not apply for store credit card while checking out.They will promise a $25 discount. After filling out my info ( several minutes) I was told to go to customer services. After waiting there for over 20 minutes ,I was told I would receive info in mail to return for processing. With an extremely high credit rating ,it was embarrassing to be told twice that there was a problem. After wasting 30 minutes,I never did get my $25 discount. All I got was wasted time and a bad experience.

Only self-checkout registers were open and unlike grocery store self-checkouts the new scanners here require customer to pickup a handheld scanner. With COVID this is unsafe.

This store was clean, orderly, and precautions were in place to protect customers for COVID-19. The associates were all kind and very helpful. Thank you for a great experience!

This store seems to be consistently clean with an ample number of staff help and products at a reasonable price.

Staff are always friendly and professional

Excellent Customer Service!

If you need help in lumber, be sure ask for Carlos.

Professional employees, courteous and very helpful, especially to DIY customers. 4 overall rating

Employees don’t know store policy on website.

Cynthia at the customer service desk is the best and always helpful getting my material orders put together.

Did not have items in stock as advertised.

Extremely helpful friendly store. The employees here should get a raise, they were all very busy, and I did not see anyone just standing around and even so, I was helped with efficiency and pleasant, friendly service. Will definitely go back.

Jazmine was very nice and efficient, but I was troubled by the fact she was a Green Bay Packers fan. However she admitted that the Chiefs were better so overall it was a very enjoyable experience.

Demetris is the garden section is an extreme pleasure. Customer service is not what it use to be so when i was checked out by Demetris and she was so pleasant and kind i just had to say something. Good Customer service goes a long way with me. Keep up the great job Demetris!

Friendly staff, knowledgable and courteous.

Encountered a plant vendor in purple today and I wish I could have gotten her name and the company she was representing. Very rude and I do not plan on making my plant purchases from this store. Vendors are an extension of the store and should be held to the same level of customer service as an employee. The store management needs to understand the impact that these vendors have on the customers.

Very busy Saturday but well stocked and well served; please tell me how I get refunded for being charged twice for the one wood filler I purchased.

Clean well stocked store. Associates knowledgeable and quick to offer assistance. Products well stocked and easy to find. Quick checkout. Much better than any other large home hardware store in Durham. This is my FIRST choice if I need something for around the home.

Staff was incredibly helpful in middle of pandemic, helping me find appropriate products and scanning the products for me in check out line to help ensure my safety. Great experience.

Contractors do not work with you concerning accommodating your hours of availability. They do not work weekends and limited weekday hours.

Great Service! I'm doing a kitchen reno and needed lots of help finding items for my demo phase....everyone in the store was helpful and friendly. One fellow actually walked the aisles with me and made sure I got all the things on my list, and made a few suggestions about how I might save a little money.

People this store are always helpful and friendly; more so than many of the other Home Depot stores I have been.

Very clean store, accommodating and knowledgeable staff. I was 100% satisfied. All the products I needed were on hand. I would absolutely recommend this location,

Always enjoy this Home Depot. I have never had a bad experience.

Very friendly staff, that make every effort to satisfy there customers. Very neat and clean store. Found what I was looking for.

Nice location with a friendly staff.

Great customer service

Consistently fine experience; knowledgable supportive staff; easy store to navigate.

Great customer service. Competitive prices. Decent stock.

I got excellent service when buying appliances and flooring. I needed a lot of help, and the employees were very knowledgeable, efficient, and patient. The selection and the prices were very good.