Reviews for Encinitas #660

I purchased an outdoor umbrella that was clearly advertised as $249, but rang up $349. Renee at returns/help couldn't do anything to help me saying that it must be mis-marked and people move signs all the time. She called a manager (John) to handle the situation. From the onset John was not pleasant and spoke very patronizingly to me. John pointed out that the tiny SKU written on the bottom left corner of the sign didn't match the SKU of the box I'd purchased. I pointed out that all of the other boxes in the stacks had varying SKUs (none matched the sign's SKU) AND that the sign notes that the $249 price is for "ASSTD. SKUs". I calmly asked him to explain what "ASSTD. SKUs" meant. Hopefully clarifying if I was wrong for reading it as "Assorted SKUs". Additionally, all of the information on the sign is the exact information that is on each of the boxes of varying SKU'd umbrellas. At this point he ripped the sign down and said it's no longer priced at that and told me to go return the umbrella that I purchased. He said that there was absolutely no way he could do anything about the $100 price discrepancy and he stormed off.

Better selection of cordless tools than other Home Depot’s. Also fliers promoting tools on my wish list.

Everyone is helpful and they answer phone quickly too.

set up a Home Depot account got a $25 credit and without the door in minutes very satisfied

Every time I go into this store for something I am impressed with the availability of helpful, kind, knowledgeable staff. Even the checkout employees are warm and friendly. Home Depot must be doing something right to get such great people.

I purchased a ceiling fan and they took the time to get it down from the top shelf and unboxed them and found what I was looking for.

The service from Sunday was amazing, she definitely represented the Home Depot the right way in customer service. Thank you so much.

The staff and high end good quality items are great, available and this store is hugh and fun to shop. Thank you.

I first walked in and scanned the free lumber & 70% discounted and really did not see anything that would work. I later while browsing there store ran into Chris and he helped me locate what I had in mind and then Mitch helped me out at the register and made the entire trip totally worth while. Kudos to all!

jonnathon in the garden section was the best help my wife and myself have ever gotten. he was more than knowledgable and went above and beyond, out of his way more than we could have asked for to help us out. highly recommend getting his help with possible, great guy, great employee they have

This Home Depot Location has what you need and the friendliest employees

The Encinitas Home Depot store has the best garden section - more selection of plants (flowers, trees, etc.). Also has selection of garden items such as pots, containers, etc.

Spray can Rustoleum ran out of propellant with almost 1/2 can left. As normal I cleared nozzle for 2 seconds after initial use, waited 1 hour, spray did not work for second coat. Customer service agent basically said it was my for fault clearing nozzle, actually said “ so do you want to return the 1/2 full spray can or not”, was both intimidating and condescending . I left can and PURCHASED a replacement

JJ in the Lumber Department went above & beyond with customer service and provided a lot of help and gave us input on a DYI project that we wanted to build but still was a little unsure of how we were going to build it. He was patient with us when we were being indecisive and constantly going back n’ forth with things. He not only made sure that we would be able to build it and know how to build it, he also made sure it would turn out good and be able to hold up how we need and want it to. This store and location is now our official “go to store” even though it’s not the most convenient for us location wise. The customer service and help that we received and that was shown to us makes the extra miles and extra time spent worth it.

Conveniently located with friendly associates

Juan was great, he made sure I was taken care of.

I've have been using this store for more than ten years and they are always well stocked and their employees are caring.

JJ was an incredible help in selecting wood for wall and door coverage. He not only provided valuable ideas and showcased various options, but his assistance felt almost angelic. The experience was truly unparalleled. From guiding me to the self-service cashier, aiding in marking the wood, to personally ensuring its safe transport to my car, JJ's dedication was exceptional. His amazing support left me thoroughly impressed!

I feel confident going into this store that I will receive good product advice with a friendly attitude.

There was an employee his last name was BOONE who was really really helpful, he did everything he can to help me. An employee like that is an asset to any organization especially nowadays where most employees don't care about providing good customer service.

I bought 5 large hedges and 4 trees at the garden center. The team was incredibly helpful in loading the plants into the Home Depot rental truck and made sure that everything was secure. Excellent shopping experience!

Don’t be afraid to ask for help and they will take good care of you!

usually clean, well stocked, and not to hard to find an employee to help. Ona downside, sometimes items are out of stock.

My experience at Encinitas HD was very frustrating. Until Luke in Hardware saved the day. When I go to a store, it's because I need assistance. Otherwise I'd stick to online shopping. None of the staff knew anything about wire rope/mesh wire. They looked at me like I had 3 heads. Some brought up an app, & I waited while they searched. Then they called Luke. Luke is supremely knowledgeable & helpful, a hard working, multitasking extraordinaire helping customers throughout the store. HD #1 asset!

I came to this Home Depot as they had some items in stock, which my local (Escondido) location did not. We were greeted by Kim, and assisted by both Kim and Darren in returning a few items and purchasing some new ones, specifically cushions for our outdoor chairs. Kim and Darren were great! Extremely friendly, helpful and made this normally mundane experience highly pleasant, Kudos to both of you!

Juan was a great help to my shopping experience. Extremely friendly and helpful

Paul helped me to duplicate 3 keys even though he is working on a different project.

Went to Home Depot with a list of items I needed to find. Hardware Bill was very friendly, helpful and knowledgeable. He took the time to make sure I got everything on my list. If you need someone friendly & happy, go find Hardware Bill. He’s da Man!!

Saturday evening is the best time to go to this location! Parking was easy, and it was fairly empty inside. All of the employees were attentive and helpful. I was able to get what I needed for a project easily and had my questions answered by a very helpful and knowledgeable employee!

This store has the best sections for anything you need for your home! If you need something, Home Depot has it! They stand behind their excellent products.