#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(217)291-1402

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1601 W Morton Avenue

Jacksonville, IL 62650

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 366 reviews
93%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (366)
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Showing 1-30 of 366 reviews
jacksonville
it was a nice store-nice plants and lawn furniture bird baths too
by
    fence
    Books at the pro desk were difficult for associate to find. after a few minutes I moved a catolog off a binder and that was the book he needed to order out of. Associates nice.
    by
      hooks and bolts
      Everything was easy to find and I knew were I was going. An associate did assist me.
      by
        quick visit
        Staff all try to be friendly. Most are knowledgable. Store is always clean. Cashiers are always nice and friendly.
        by
          fence
          We received 2 phone calls to pick up fence. They said that they would have it at the front. When I went to pick it up. No one seemed to know where it was. I waited a half hour after making other purchases. I had to leave. I told them I would come back tomarrow. After I was home awhile I received a phone call that they had it at the cusomer service desk and she had been on break and had told another employee were it was and she didn't remember.
          by
            My Review
            Bright clean store. Good help ordering my bifold mirror doors. Fast, friendly checkout. Glad to see diversity in your staff. Okay, now give me the five grand, I'm so worthy.
            by
            • Verified Purchase
            THEY HAD WHAT I NEEDED...AS USUAL!!
            After looking at other stores for a unique brush I could use to clean the crevices of our new car, I found it at Home Depot! Will I ever learn NOT to look elsewhere?
            by
              Excellent!
              Overall, always an excellent experience here in the Jacksonville, IL.
              by
                garden
                I have to tell you that Amy that works in the garden area is very knowledgeable, extremely friendly and very fun. I often go out and check out in the garden area so I can chat with her for a few minutes. She really makes spending every single dollar I have very rewarding.
                by
                  Yeah!
                  It is always a pleasurable trip. They have a great variety along with new items and ideas to choose from.
                  by
                    garden shopper
                    Lots to choose from in the garden and healthy looking plants and of course great customer service in the garden area too! Beautiful there!
                    by
                      service
                      Polite, friendly employees, willing to answer questions and help you when needed.
                      by
                        Help
                        Great associates always willing to help! Great flowers and plants
                        by
                          Shopper
                          I have enjoyed having a Home Depot in the Jacksonville community. There is so much to shop for there from flowers to appliances and there is always some one there to offer assistance.
                          by
                            Excellent Customer Service
                            This store has excellent customer service in the store and at the checkouts.
                            by
                              Painting
                              I had lots of fun in the paint department choosing colors for my home. The store associate gave some great advice to help.
                              by
                                plumbing
                                found everything i needed to complete the repair with only one stop.
                                by
                                  Mrs. Neely
                                  I gave my overall opinion on Home Depot I love this store.
                                  by
                                    Helpful and Friendly
                                    I am really impressed with the knowledge of the store associates. They answered every question I had and gave me information that I didn't know I needed, but was very helpful!I really liked how willing each associated was to help.
                                    by
                                      Friendly & Helpful Customer Service
                                      This store is about 45 minutes from where we live, so don't go very often, but when we do, all the associates are very kind and very helpful. My most recent experience was with returning a rug I ordered online and Ashley D. went above & beyond to give me full credit and also a discount on a 2nd rug I'd received that had an oil stain on it but I still wanted to keeep it (but not for full price). Kudos to all there, we will be back!
                                      by
                                        good
                                        great................................................................................................
                                        by
                                          Garden Time!
                                          Ted in the Garden Dept. helped me alot with some plants I had questions on so I bought alot due to his help! Great service!
                                          by
                                            Handy Dandy
                                            It's always down the road when I need something in a hurry.
                                            by
                                              garden
                                              They have everything I needed to get started. The seeds, plants and potting soil.
                                              by
                                                good
                                                i had a pretty good time. i found every thing i needed
                                                by
                                                  online pick up
                                                  everything went well. gave me help to truck decided to get potting soil and got good help and info.
                                                  by
                                                    shopper
                                                    sometimes when you go in the store you feel like there's nobody there,just the chasiers, when they call to get you help it takes for ever. then they sometimes can not help anyway.
                                                    by
                                                      shopmore
                                                      i found every thing very easey to find and all the employees were very helpfull
                                                      by
                                                        customer
                                                        the man that helped me was great. Made sure I had what I needed before I left. Wonderful!!!
                                                        by
                                                          Great Experience
                                                          I love shopping at Home Depot and glad we have one
                                                          by
                                                            Showing 1-30 of 366 reviews

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