Reviews for Killeen #6526

Employees Arie, Lise and Alayja went beyond the norm to help me and my daughter unload a 72X80in French doors from my truck and bring into the store at closing time. They didn’t rush us so they could leave, but insured that we were well satisfied with their service. They were SUPERB very CARING and PROFESSIONAL.

The customer service is horrible at this store. Very rude employees.

everything was smooth and easy. employees were very helpful

The 3rd party delivery companies evidently do not care about the Home Depot customer purchase, wait time, or property. I had an appliance damaged at their warehouse 3 days prior to delivery and then parked an oversize delivery vehicle in my drive. This has showed the concern for the customer and will effect customer loyalty

I was trying to install my new dishwasher and Randy helped me find the missing link to the puzzle! Without him i would still be lost!

I bought a washer and dryer on this visit and in previous visits buying a number of different products all of the sales team was always very friendly and helpful.

Home Depot is my go to supply store

Great customer service!

Bought shelves in store for $150 each only to find on the site they were $64 each, and Home Depot refused to do anything about the OBVIOUS price gouge.

I purchase a lot of items for my business, and I must say. My Home Depot never seems to amaze me with great experiences I have there, the staff, stock and convience of it all. Makes me feel gratitude to the fullest, Thank Home Depot for being you

Hi, I am a disabled customer that came into the store today from the moment I walked in the door I was greeted by someone and then sent to a department to find my needs. When I arrived in that department, I found what I was looking for but I wasn’t certain if it was the appropriate size so I found an employee his name was Timothy and Timothy took the time to actually measure what I had take it back and get the correct size for me, then I have more questions he actually took the time to listen to me and make suggestions to help me acquire what I needed to get done we actually went to another section in the store where he shared possible solutions giving me choices. It was amazing. It was like having my own personal. Helper to guide me through my journey here today it was a very pleasant and knowledgeable journey for me today thank you Timothy and thank you Home Depot happy holidays to all.

Associate Wolff went above & beyond to assist. So did 2 other associates but I didn’t get their names but they work the evening shift for the lighting department. I was also very pleased with Ona’s follow-up from the customer service kiosk. Wolff made sure he didn’t leave until I found the right ceiling fan light glass mushroom cover. And that’s exactly what he did. Let’s not forget the assistance from the other two lighting associates that assisted as well. Ona from front desk came by to see if I found it. What a great experience: Killeen associates really knocked this one out of the park. I felt very special at this location and I’m not used to that the countless times I’ve come to Home Depot at other city locations.

The people are so friendly and accommodating.

Made a major purchase in less than 15 minutes. Salesman Rob Loredo went up and beyond to assist me.

Good deals and the appt is easy to use and find things in the store if I am u sure

Vicki at the customer service desk was amazing. Its unusual to find employees (at any business) who are willing to go the extra mile and help out a customer. She resolved a problem I had with an order despite having to spend quite a while on the phone and despite her being bounced around on the call to different departments. She got the problem fixed quickly and with a smile. I would hire her! Employees like this are becoming a rare commodity and I really appreciate her enthusiasm and "can do" approach. Overall, the Killeen Home Depot is my go-to supplier for all projects big and small, Vicki helped to make sure that this store remains my number one store!

I bought a shark vacuum and needed the liquid that does not come with it, and the nearest option was Home Depot. At first it said it was in stock but it didn’t say what aisle. So I asked a team member (David) for help and saw he worked as a MET associate. He looked for the product and finally found it in a different department. He led me to the product and even brought it down because it wasn’t on the shelves. His customer service was exceptional!! I don’t think I’ve ever had an associate help me as much as he did my whole existence!

In and out in under an hour for 3 major appliance purchases. Great customer service.

I Love my chopping in Home Depot.I hope i will have to go again

Customer Service was great. A very nice young man assisted me in loading flooring on my cart and Vicki and Zach assisted me in lumber. Very much appreciated. The quality of the plywood panels were subpar and I wouldn't recommend those. The customer service of their employees was top notch.

I purchased numerous materials and building supplies from Home Depot with one, being a special order. at the commercial desk, two ea. 24” X 50 ft. Valley Flashing. Absolutely a must have, ordered, shipped, arrived and forwarded as promised! And undamaged. Try that at your friendly, uh” I dont know let me find an associate that does, argh! competitor. You know.

I had a 4x8 plywood cut to easier manageable sizes and the Employees were fast, efficient and professional at the wallsaw station. Carolin working at the check out is professional and courteous and provided a quick, smooth final process.

I bought new flooring for upstairs and down stairs. What a wonderful experience. Jen was the best flooring assistance ever.

I needed some plywood cut in half, guy in the wood area cut full sheet in half, with great attitude. Half sheet is easier to handle.

Plumbing staff had never heard of a Studer vent for indoor plumbing. No one in this area knew what that was until I showed them a picture via Google. I'm a DIYer, started in 1970, my real profession is IBM and other mainframe computing programming.,

This location always has associates in the proper place for example, windows/door, paint section etc… ready to help with our needs.

Home Depot is hands-down the best place to get quality lumber—and price in this area, it wipes Homebase off the map, but is not as helpful in cutting services as the aforementioned. Thanks

I purchased sprinkler parts which worked out great. The employee from plumbing department helped me out tremendously and gave me the right solutions for repair.

Alayja Hampton did not hesitate to stop and ask me if i needed help which i did need lol… she is your girl she will meet all you needs. Thank you agin for your great customer service

I sometimes stop at other stores nearer my home only to find that I should have gone to Home Depot in the first place.