Reviews for Mcallen #506

Simply put, the customer service at this store was simply not adequate at all. As a former employee of the Home Depot, I am confused as to why this is so. We were taught to always greet customers and offer them help any way we could. An elderly woman in the same aisle as I shared with me that she had been waiting for assistance for over 10 minutes. I had to ask 4 different employees before someone answered my question on the location of a particular product. The whole experience was frustrating to say the least.

Very accessible Great customer service

This is a very good store with very helpful employees. Would have given 4 1/2 stars had that been possible. Recently encountered an employee who insisted that they did not carry a particular item while standing IN FRONT of the display. BUT compared to the "blue" box, this location has many very helpful staff members and they almost always have what you need on hand, and in the quantities you want! Only wish that they would sell their closeouts in store rather than donate them to our locally horrible Habitat store.

Jorge Ramos the cashier at the register was very friendly and very helpful!! Gave me terrific excellent customer service!! I give him 5 STARS!!!

GREAT STORE STORE AS ALWAYS. NICE A COURTEOUS . ALWAYS THERE TO GET WHAT I NEED. THANK YOU . OH AND ANOTHER THING I AM A VETERAN AND I ALWAYS GET HE VETERAN DISCOUNT NEVER LOSE THAT.

Customer service is great ,everyone saying hi or good morning .

Its the most handy store I've visited

Staf is always helpful

The store was clean and the products were easy to find

Store was clean, employees were paying attention to guests, employees came to me to offer assistance. Didn't have to hunt down associate for help. Great service!!

Good service overall

Great customer service by victor in appliances Thank You Victor !

I have been a Home Depot shopper at this location since it opened at this location. I left for about two years. I came by to pick up a few items. I have noticed that the facility is better kept, neater isles, clean restrooms, the staff seems friendlier. And I enjoyed the personal attention of the store manager (Mr. Herman Ochoa). I did not have any complains, seems that people only want to talk to the manager when they are dissatisfied with anything. I just wanted to congratulate who ever was responsible for the better kept facility and the friendliness and the helpfulness of the staff. At other locations when I have needed help, I have had to look all over the store and when I finally find one, they seemed disgruntled and sometimes mad and in a hurry to help get rid of you. This however did not happen at this location. Yes I will be back.

The staff is friendly and helpful when the avail themselves of servicing the customer. This particular location had all the equipment needed to get the task at hand completed. Thank you.

Easy to locate items and friendly employees

The employees who attended me today figured out what blade my jigsaw used and even printed out a users manual for my jigsaw. Great job guys!

My past visits to this store have been the worst..I never get any assistance from any employee at all. I tried to give it another chance and went back today to see if they had improved on their customer service..unfortunately the employees here were not given any proper training in helping customers at all and again I did not get assistance in what I needed.

Over the last few visits, have noticed a big improvement on customer service- I like that!

Your employees need to be more interest in helping all the customers and satisfied them. I purchased an $319.00 plus AC and no insurance because no one help me. not even the clerk at self service check out. one person helping all 4 registers and he was very anxiety. I lost money on returns not use because no help.

It’s really hard to find companies that are truly committed with customer service and customer experience, so far every time i go to my store everybody it’s always willing to help or to answer my questions. I always find everything i look for and the prices are very competitive. Keep the great service and i will be there every time i need something.

Nobody help me!

This store was amazing. I was greeted by every employee I saw. As a disabled veteran, I needed help and was helped through my entire visit by Mr. Herman Ochoa. I am very grateful for his help and I will definitely return to this store.

We are First time Winter Texans and had to do some minor fixes to our motorhome interior, so we headed out to your Home Depot and found what we needed. We were greatly impressed with the help we received from your courteous and delightful floor staff. Thanks again and we will be back again. Thank you to Cashier JORGE.

I commend employee, Juan, from the Garden Center, I received great service from him..

Staff are very friendly and helpful. Shelves were stock and well organized. I do not like to go to stores where merchandise is all over the place or not in the designed place. Checkout staff were prompt and very helpful. Store very clean as well as restrooms. Much better than other stores I have been in.

This store has the most friendliest and most knowledgeable employees I have ever experienced at a hardware store in my 62 years. They were so courteous and helpful. I was so pleased I asked for the manager to compliment him on his staff.

nice experience buying a water heater

Great job!

Great store to shop. Many great deals. Friendly and helpful associates.

Employees come to our need when we can't find the item. They are friendly people who help their customers:)