Reviews for Medina #3833

One of the managers told me that I did not even need to be in there store. This after I expressed a saftey concern.

The customer service received at this Home Depot is better than anywhere else I have shopped. They are very attentive and helpful. They go above and beyond to make sure your experience is a great one.

The store was unconcerned about safety of the customers or their employees. Only a small percentage of the employees were wearing masks. When I asked about it I was told the govenor has not ordered them to wear PPE. But, if the governor orders masks worn home depot will send the store the necessar equipment. When I said "Wouldn't it be a good idea for the store to protect their shoppers before ordered to do so by the governor" she said yes but the governor had not made such an order. I have shopped this store many times a week for over 20 years. Unless you become more concer about your customers. I will take the several thousands of dollars I spend there each year to another store or shop on line.

This spotless store is full of friendly knowledgeable employees who go out of their way to assist you. Love Love this place. The Home Depot website is OUTSTANDING it shares what aisle & bin an item can be found saves me valuable time.

This is a great store staffed with knowledgeable and friendly people. Store is always clean. It is a pleasure doing business here.

Most of the people are knowledgeable. I try to ask two people before I buy what I need bc there’s one who’s always more knowledgable than the other.

Good store

I was impressed with the range of products in the store and the willingness of the staff to help me find what I needed.

Paid for a garage door opener and a install on 12-27-19 and was told a week later that the installer refused to come to the house and put it up. As of 1-7-20 still no answer. Will call Monday. Probably will have to take it back and get back my $$$$

Eddie B. In the Electrical selection is always helpful

Clean, organized and very helpful.

The customer service area is in need of some supervision.

Don't like self check outs Should give discount for doing employees job.

I will shop here again. made mistake on survey.

Good place. Had a nice selection of everything that we needed. The staff were courteous and helpful.

Well stocked. Clean. Friendly and knowledgeable employees who put customers first.

If you have a chance to shop at another Home Depot do so. This store is a nightmare!! Nobody working, one checkout open, can not get up and down aisles because of items on pallets and fork lifts. Checking out is a disaster. If the self check out lanes are open there are no scanning guns at this store so you cannot self check out large items. Most other Home Depot Stores have scanning guns at the self checkouts. Stock is not rotated and reordered. a lot of times they are out of items for weeks. SHOP ELSEWHERE!

Have to say one of my favorite Home Depots to got to. Always clean, friendly and even has most of the products that I'm looking for that the one not 5 minutes from my house has. The cashier answered my questions & even contacted other people for the questions I had till she got an answer. Thank You for making my day for your help.

Excellent store!

Friendly associates and willing to help

Employees are always helpful and friendly.

the employees are so helpful and caring and know a lot about there products they carry

excellent place to shop for many of your needs for projects or just home improvement ideas

always clean and have very friendly people to help you find things. Only thing was I had to wait for someone to come help with putting the mulch in my truck. Had to call for someone a couple of times. Guess I just wanted to get going and had to wait.

Always friendly and helpful, dee and Doug in the appliance dept are excellent!!

I called in advance to have some items put on hold, and the employee said that it wouldn't be a problem. When I arrived, no one knew anything about the call, and I was told to just get the items myself by the employees at customer service. The items I needed were almost empty on the ground although there were pallets of the items higher in the steel. When I asked an employee for help, they called multiple times but didn't get a single response despite telling me that there should be five employees in that department. Finally, several employees just clocked in for the day and were able to help. These two employees did a great job, although the one who used the fork lift said that he was pretty nervous since it had been 3 months since the last time he used it. I needed 40 of the item, but could only fit 20 in my vehicle. They said I could buy all of them and they would hold half for me to come back in and get. This took 45 minutes when it should have taken 5. When I came back, there were 8 employees standing around at customer service. All of them were ignoring customers, and some of them were even standing in front of customer service preventing customers from getting in line. When I finally got their attention, they couldn't find the rest of my items. These were the same employees I had talked with two hours earlier and they seemed confused about the whole situation. Finally they said to just get the items again. We had just finished loading a cart, when one of the employees who actually helped earlier saw me and told me where the items were on hold at. He helped load the items and did a great job, but everyone at customer service should be looking for a job somewhere else.

A good store to find most all your needs.Found what I wanted and had help that was amazing. Yes the store was clean and everyone I dealt with was very helpful and nice.

Nice store

very helpful employees as go out of their way to see if one is in need of help.

The Medina, OH Home Depot is a neatly organized, great place to shop for most (if not all) of your home improvement needs, much like any other home depot location. 2 thumbs up.