Reviews for Merchants Walk #111

This store is very well stocked...I am very confident to find everything I need at this Home Depot Store. Besides the staff is very friendly and well informed about location of items within the store.

This is one of the better stores in the area. They have a great selection in the building products area.

Today I observed Shirley the cashier gently assisting a very senior customer with his payment process. The older we get the more befuddling tasks .........that we preformed routinely in the past.............. now become. When the gentleman, with his veteran's cap on, finished his transaction with Shirley, the smile on his face spoke volumes regarding the help and respect he received from Shirley. Hope Depot services customer!! Thanks!!!

I shop often at this Home Depot because I receive great customer service. Kim, Monique, Jenny, Tameka, Jo-el and John Holt always welcome us and have a smile as well as being efficient, knowledgeable and caring. We always appreciate their help and they always are kind enough to ask about Fred. They always point me in the right direction for all my project needs. Nancy, in outdoor gardening has helped us with plants for our new landscaping. We appreciate all her suggestions and knowledge. The night staff are great representatives of Home Depot and include Canyon, David and Jonathia, Nuggai. They too are caring and helpful, even though they are not at work. It is a pleasure to see them at our gym.

The store was clean and employees were friendly. The products were on the shelves and the atmosphere was generally calm

STORE WAS VERY CLEAN AND ORGANIZED AND WELL STOCKED . Associates was very friendly , my overall visit was execellent

Staff a couple check out stations , especially during busy hours. Manager or assistant should be out on floor as much as possible to at least observe the flow through checkout.

Received great customer service from Kim and John today. I returned a Ludell log splitter with a steel head that had cracked during use and they replaced it for me with a better tool and no extra cost to me.

Store is generally well stocked, staff is friendly and helpful and store is neat and clean. Returns are generally not a problem, however, I recently returned A purchase that my wife made several days ago and I did not have the receipt. I gave them my credit card, which is the same as my wife’s card used to purchase the item but they could not cross reference it because the numbers are slightly different. The return policy would only allow me a $2.50 refund on a purchase of $9.98 made just two days before. The reason customer returns gave was that it was on sale at some point for $2.50. Needless to say my wife made the return the next day with the receipt for the full purchase price. I understand the problem HD has with this situation but I hope they can figure out a way to cross reference the same credit card held by the same family. In the interim, save your receipts. T

I have been a customer at the Merchants Walk Home Depot since the day it opened. In all that time I have never had a negative experience. Our home is filled with Home Depot appliances, windows, doors, flooring and plumbing fixtures and more. In fact, there is not a switch plate or just about any other item in the house that was not purchased at this store. The employees always go the extra mile and it's a pleasure to walk into the store. This Home Depot store and the people who work there are part of the fabric of our local East Cobb community.

I dealt with 5 employees (2 were in appliances) yesterday who all exceeded my expectations beyond my belief. I had a difficult & confusing situation & all 5 of them worked so hard to get it resolved & they did it without seeming stressed, so I remained calm. One even stayed 1.5 hours after her shift was supposed to end because she wanted to see this through to the end. Another was on the phone helping after her shift ended. You can't get better service than that!! I just had to bring them small gifts of appreciation today. Who doesn't like chocolate?

Great store and helpful staff!

The employees at this Home Depot store #0111 in Marietta, Georgia are Always Friendly. And whenever I say that I'm a Military Veteran, at the check out, They ALWAYS Say "Thank-You for serving sir". I like that..

John and Jo-el are exceptional at customer service. They are caring, efficient and knowledgeable. Johnny is always a great help with all that I buy. Johnny was a great help with my Black Friday purchases. He and Glenn helped me with my Dyson purchase months ago. Tameka was efficient at checkout on Black Friday. Nancy in gardening is always helpful and David is always helpful with our plumbing questions. We met Canyon, David and Johnathia at our gym after they work the night shift and they are fine examples of your associates. All of these associates are caring, efficient and knowledgeable. We are thrilled to have Dominick, as an exceptional store manager. Customers and associates respect him. Dominick has made our store a better store to shop at. It is a pleasure to have Dominick as our store manager.

On average the customer is helped by a knowledgeable employee. Be sure you do your homework prior to a purchase for a project you may not be confident with. Not ALL of the employees within the department your shopping know what they are talking about. Ask lots of question.

love the technology available at all the customer service finger tips.

This place rocks on a Friday Nite.

Great employees at this location help keep your clients coming back!

Employees are knowledgeable and friendly and helpful. Store is well organized, clean, and well lighted.

Came to this location for a workshop. I had so much fun and I loved the project and how helpful the employees were!

Great store and customer service. Mateidra was great

YOUR TRAINING PROGRAM IS GREAT. NO MATTER WHICH STORE I PATRONIZE, THE EMPLOYEES ARE HELPFUL AND FRIENDLY, THE STORE IS SWEPT CLEAN AND THE ENERGY IS VIBRANT. THANK YOU

This is the best Home Depot I've ever shopped at! Always very knowledgeable, very friendly people working the isles.

Great customer service

Everyone in the flooring department at this location is AWESOME. Special thanks to Troy and Frank for educating me and getting my order correct.

The cashier Elizabeth made my day on 10/10/17.

When you went from personal cashier service to automated self check-out, you ruined your store. If I did not need the products in the store, I would NOT continue to shop there. You have destroyed your customer service record.

Thank you for your help in the different depts!

Really pleasant, helpful people working there. I like the new self-check- out kiosks with the flat table and wands. It was much easier to organize and process my items.

Great store, even better employees!