#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(256)512-5824

Tool & Truck Rental

(256)512-5821

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1035 Memorial Pkwy Nw

Huntsville, AL 35801

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 553 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (553)
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Showing 1-30 of 553 reviews
Misleading braid
Bought a Oatey water line for the commode. The one that broke was stainless steel braid but a plastic end, that broke. The new replacement has a metal color braid and metal end. Turns out the braid is plastic. Still, it installs perfectly.
by
    • Recommended
    Dented up toolbox
    I drove from cullman to Huntsville just to get the husky 4 Draw top toolbox. Got it home it has 3 dents.
    by
      Most helpful and friendly staff at this Home Depot.
      So glad I was able to purchase a large rolling tote for my Christmas decorations. I have also been looking for a gallon of “Odorban” air and laundry freshener for months and they had gallons.
      by
        • Recommended
        The best one around
        I am in Home Depot at least every month, spring time weekly. Love your spring time flowers Even my little doggie likes to go as she's offered a little treat Everyone treats her like royalty...It ends up being a fun trip to purchase anything from Home Depot.
        by
          • Recommended
          Product displacement
          I had tired to purchase a clearance item in the store that was marked clearance home depot assistant manager did not horror customer policy why have price stickers on shelves if that not the purchase price. Frankly that fraudulent. The store is a mess products not placed in correct location with clearance items. Clean house with disrespectful employees an management do better home depot.
          by
            Can’t give a zero
            Absolutely the worst customer service in the HSV area. If you know exactly what you need and where it is, they may have it there. Don’t expect any service other than, “we are trying to do better” I am left with a turn up house due to their unacceptable quality control.
            by
              Appliances
              Had to buy refrigerator and than dryer. Both times it was a problems getting assistance in appliances. After that everything went fine.
              by
                • Recommended
                Great Personnel
                wonderful, friendly and helpful personnel.
                by
                  • Recommended
                  The person that I delt with was very nice the store just didn’t have the key design that I wanted.
                  The people at the store were very nice and helpful, the store didn’t have the design that I wanted but I bought 4 keys anyway.
                  by
                    • Recommended
                    Poor customer service
                    Only two self checkouts opened and one had a problem accepting your credit card, this machine has been this way for a while. Where is the manger? Poor leadership.
                    by
                      Exactly what they told me on the phone it would be.
                      Snap for health on the phone and in person when I arrived at the store. They were cheerful and pleasant.
                      by
                        • Recommended
                        Most helpful, friendliest employees
                        This Home Depot is the best stocked store I’ve ever shopped. The employees are hands down a 10 out of 10! The cashier in the garden department is usually the same every time and she is the most cheerful person I think I have ever met. I don’t know her name but this world needs more people like her. She’s an absolute angel.
                        by
                          • Recommended
                          Awesome Customer Service
                          I visited the store late one evening and Jeff was so helpful in the lumber department. He gave me several suggestions and was very patient . I will definitely return to Home Depot for all my DIY projects.
                          by
                            • Recommended
                            Knowledgeable associates, good products.
                            I like the products and method inwich I am treated as a customer in their stores. Home Depot associates have product knowledge and are happy to take time to share, a PLUS in current day society.
                            by
                              • Recommended
                              Excellent custom service
                              The sale person at the North Parkway store in Huntsville, Joyce the flooring department Great customer service skills.
                              by
                                • Recommended
                                Joyce is clearly an angel.
                                Greg was very helpful at the at the pro desk. I finally pulled the trigger and bought the flooring Joyce had been helping me with for about three weeks now, and the Fred's were on point making sure I got out quickly and that my needs were addressed.
                                by
                                  • Recommended
                                  Milwaukee neck light
                                  Been trying to buy it for a week, the app said 7 were available. Sent in twice over 4 days and no one could find them. Management wasn’t available to help. Tried to purchase at customer service but was rudely told the app was wrong you don’t carry that product in store. Come home complain to HD online get the same response from them. Pay extra to expedite go in on 7/24/24 and product is hanging on the rack
                                  by
                                    Above and beyond
                                    I had a problem with an online order. Mazell fixed me right up with a smile! Thanks
                                    by
                                      • Recommended
                                      Fantastic
                                      I go to this HOME DEPOT…looking for the cashier YOLANDA SMILE AND FRIEND-LIKE Yolanda is in the 1035 N Mem. Pkywy. HUNTSVILLE AL 35801. My name is Jane Rees
                                      by
                                        • Recommended
                                        Disappointed
                                        Had a bad experience with Andrew when picking up an online order for a grill. The grill was noticeably scratched in the front and he was rude and condescending that I was not interested in taking the damaged grill. This is the first time I have experienced this at this HD.
                                        by
                                          Customer service
                                          Every time I am in this location I have the best shopping experience!!! Wonderful customer service!!! Well stocked, clean, employees are always eager to help me. The best location
                                          by
                                            • Recommended
                                            Great inventory
                                            I bought a Toro lawn mower a short time ago and I love it.
                                            by
                                              • Recommended
                                              Poor customer service
                                              store is not very helpful, and blames all issues on a mysterious "system"
                                              by
                                                Customer service is lacking in this store
                                                It took awhile before someone acknowledged I was at the return counter. On the way out the employee at the self check out was leaning against counter and on their phone. Not crazy about self checkout anyways.
                                                by
                                                  Outstanding Service
                                                  Over the years, I have found that Home Depot is consistently outstanding in hands-on customer service. The employees have gone above and beyond, so many times, to search for what I need, and even took time to help me with helpful information about my project. They are very knowledgeable and willing to assist, and there are more employees available, than at other home improvement stores. I am a very satisfied customer.
                                                  by
                                                    • Recommended
                                                    Greg P is the best!
                                                    I have been in twice now and Greg P. has gone above and beyond to help me find exactly what I need without frustration or anxiety. He is incredibly helpful, knowledgeable and deserves a huge raise!
                                                    by
                                                      • Recommended
                                                      Easy to find need products quickly
                                                      Purchase Items needed for picture hanging this noon
                                                      by
                                                        • Recommended
                                                        Great service!
                                                        I was in the process of mounting some heavy shelves and realized I needed a stronger drill. Sean(or Shawn?) Norman was absolutely amazing. He was incredibly thorough and informative. He presented me with several options and was very patient while I sifted through them until I made my final decision. With his help, I was able to mount two heavy shelves completely by myself as a young female with zero experience in mounting or power tools.
                                                        by
                                                          • Recommended
                                                          Best Customer Service I've had at a Home Depot
                                                          Yesterday I bought a generator at this location. Not once did I have to ask for help. Not once did I have to ask for help loading and unloading the generator. And Yolanda, the cashier at the Pro Desk, was an absolute treasure. Her smile, laughter, and attitude were awesome. So much so that I asked her for a hug before I left the store!
                                                          by
                                                            • Recommended
                                                            Great employee
                                                            Charles has always been friendly and helpful when I need assistance!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 553 reviews

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                                                              10012 Memorial Pkwy Sw

                                                              Huntsville, AL 35803

                                                              6.93 mi

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                                                              (256)213-4868

                                                              Pro Service Desk

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                                                              Thu: 6:00am - 10:00pm

                                                              Fri: 6:00am - 10:00pm

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                                                              Sun: 8:00am - 8:00pm

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                                                              Pro Service Desk

                                                              (256)864-7604

                                                              Mon-Wed: 6:00am - 9:00pm

                                                              Thu: 6:00am - 10:00pm

                                                              Fri: 6:00am - 10:00pm

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                                                              1225 Wimberly Dr Sw

                                                              Decatur, AL 35603

                                                              26.19 mi

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                                                              Mon-Wed: 6:00am - 9:00pm

                                                              Thu: 6:00am - 10:00pm

                                                              Fri: 6:00am - 10:00pm

                                                              Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm