Reviews for Orange Park #275

Posts store policy contrary to Home Depot policy

This store never fails to provide excellent friendly service.

I had to rent some items and the process was great with absolutely no problems

I have been going to this Home Depot now for seven years and have always been treat with respect and professionalism. Had to go to another store across town because that is where my son inlaw ordered his kitchen cabnets. We couldn't get anyone to help us with picking them up. I told him he should have used the store in Orange Park.

Every employee in the store was super helpful and friendly.

Love the employees at this store!! Very nice!

Thanks to Yami I was able to find and buy the item I was looking for. I appreciate her going above and beyond

the return policy is the pits But the self check out is the worse. These stores do not pay me enough to check out my stuff.

Quality products, reasonable prices, good selection of products in various price ranges for every budget. Helpful associates ready to answer my questions and if they don't know, they will find someone who knows. A positive experience.

Honestly , I use to go to the other store but now I drive a little further because two employees made a big difference. They were kind and kept smiles on their face I haven’t had much interaction with all the employees but I know a few can make it bad or good. Customer service is key ! Make people feel welcome and not like an intrusion and that is what makes peoples come back . Be KIND and Juvy and Janie and a few others who names I didn’t get are making Home Depot a great place for my home improvement needs.

Shout out to associate Linda who assisted us today in the tile area - after a few attempts to get assistance, she was helpful, knowledgeable and willing to work with us, not like the other HD associates. Hopefully she gets some recognition.

Great place to shop and mostly always have what I need and have the best employees. It makes my shopping pleasant, and I won't hesitate to go there. I also enjoy the convenient shopping hours.

Associate was friendly, and genuinely interested in my project. I am a veteran, and I didn’t have my phone to look up my discount. Tristin was able to help me get my discount. Thank you very much, Tristin, and “A job well done”. An employee like Tristan is one of the primary reasons I continue to shop at Home Depot.

They uncharacteristically (for the average HD crew) went out off there way to truly engage and help

I just wanted to say Thank You to Janie at Self-Checkout. She greeted me and immediately offered to help scan all my items. She was so pleasant and I appreciated her help and Kindness very much!

I bought 18 Jan 2023

Great selection on the appliances we needed! Friendly and efficient service. 10/10

New military policy is terrible. Requiring I have a smartphone or refused my discount despite showing proof via my military ID

Great experience great knowledge of retail shopping.

Paul in appliance sales was most find and helpful. He was most patient in answering all my question and explaining all the details of the sales procedure.

It was incredible to me when I realized every employee I passed smiled at me and greeted me. Awesome!

This Home Depot was very helpful in my shopping experience, thank you

Ms Netty was so awesome to my wife and I when helping us..

Very kind people especially ms.Aysia never a line love going to the orange park Home Depot

Always a great store to shop at. Associates are always friendly and helpful

The employee in the flooring department who is from Boston is wonderful!! I can't remember her name. She was extremely helpful and knowledgeable. Also the cashier named Marie was so professional and kind!

What a great experience I had buying material to remodeled my home. She went above and beyond to help me find materials, showed me numerous options, helped me to find right grouche color, etc…. Wow. Just ask for Mary.

Shopped in this Orange Park Home Depot early this week. Very helpful employees who were willing to go out of their way to assist me. Cashier experience also extremly customer friendly.

Always have the product I am looking for. Employees are always courteous and helpful.

I went in today to find a shower diverter stem replacement. We asked an associate for help and showed him the old piece we had, he was quick to tell us that they did not have that kind of piece, that they had other types but not that one. He said "we don't carry this type, I'm not sure if another Home Depot will carry it". He seemed very uninterested in helping us, he didn't even try and go look or show us where we could look. As we were walking to the front, Charonise asked if we needed help, we explained the issue. Even though she seemed quite unsure about the piece she was quick to walk us back to the shower/tub area and looked on the shelves and helped us find the piece. She picked up a couple to compare  to the one we had. And gave us the correct one. Charonise was very friendly and did her vey best to help us the best she could. Seemed like she cared about our needs. HOME DEPOT needs more employees like her.