#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(513)458-4413
Tool & Truck Rental(513)458-4401
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3400 Highland Ave
Cincinnati, OH 45213
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Customer Store Reviews

  • 4.4 out of 618 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (618)
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Showing 1-30 of 618 reviews
Great Customer Service in Appliances
If you want to purchase an appliance I suggest that you look for Dale. He explained everything really well and was very polite and pleasant to work with. The other employees in the department were also very helpful.
by
    • Recommended
    Great service
    I buy materials on this location every day and I always find what I need
    by
      Great experience
      I had a very good experience very friendly clean and neat store..
      by
        • Recommended
        Great customer service!
        The associate literally closed the register and referred those following me to switch lines in order to help me with my issue. She called in a manager to assist me in a timely manner! Associates Lisa & Nicole N. of the Pleasant Ridge store deserve kudos and commendation! THANKS!
        by
          • Recommended
          Great people great place
          You ever been somewhere where everyone is polite and everything is easy to find and easily accessible and readily available with reliable products and information for all home improvement needs. I pass a lot of places to go to that 1.
          by
            • Recommended
            Pro desk
            Some home depot pro desk keep a very long line but this one seems to always have the same people knocking things out keeping things moving even while guys are coming up with huge orders.
            by
              • Recommended
              Sales person Dale customer focused
              I am glad I bought a dryer and glad I did. Dale was helpful and informative.
              by
                • Recommended
                For help getting whatyou need
                A great place to shop for what you need
                by
                  • Recommended
                  Good shopping experience
                  Katy and grace helped out a bunch in vynle thanks definitely coming back
                  by
                    • Recommended
                    Never do a Kitchen Remodel here!
                    Home Depot contracts with horrible contractors who then hire more contractors to do bad kitchen installs. Now months later I’m trying to get a resolution with management and it’s been weeks and no one is responding to my emails. I will never shop here again!
                    by
                      Beware discount offers
                      Received a 10% discount offer as a HD credit card holder. Thought I’d utilize it to buy a new microwave, however, upon check out, the discount was not honored. Tried to discuss with customer service, however, they were completely impotent.
                      by
                        One Stop Shop for getting things done
                        I was looking for flooring for a project I was trying to complete. I found exactly what I was looking for and it was reasonably priced and included installation. It was a one stop shop, what more could I have asked for. Home Depot is where doers get things done, thank you Home Depot.
                        by
                          • Recommended
                          My Own Stupidity Saved by HD Staff
                          For the first time ever, I bought boards without thinking about whether they would fit in my car. Of course, I check out and make it all the way out to my trunk to realize, yep- they won't fit. As I walked back into the store, the clerk that checked me out smiled and said, "won't fit?" Then proceeded to call one of the staff in lumber to help me cut the boards down to a size that would fit. They made my cuts quickly and proceeded to help me carry the boards back out to my car. Thank goodness for the friendly staff!!!
                          by
                            • Recommended
                            Wonderful shopping experience.
                            The employees work well together and were very helpful. It made for a pleasant shopping experience.
                            by
                              • Recommended
                              Ottoman
                              Although the associate did not know how to scan my return correctly, I'm grateful I had the information on my phone to help her to get my return done.
                              by
                                • Recommended
                                James Pringle and Melody the cashier were so helpful!
                                We went on a busy Saturday, but both of these lovely people were more than willing to help us find what we need.
                                by
                                  • Recommended
                                  Great service in particular from Dale Curp
                                  I bought this unit based on prior experience with Dale Curp and always ask for him specifically when shopping for large appliances. We have purchased 2 refrigerators, 1 freezer and a dishwasher in the last few years from this store and this appliance specialist.
                                  by
                                    • Recommended
                                    Customer Service at it's Finest!
                                    We went to purchase a new washer and dryer. The appliance specialist, Dale Curp, was so helpful! We aren't used to this type of service any more and it was really appreciated.
                                    by
                                      • Recommended
                                      PLESANT SHOPPING EXPERIENCE
                                      I'LL CONTINUE TO SHOP THE PLEASANT RIDGE HOME DEPOT, I'VE BEEN A LONG TIME CUSTOMER OF HOME DEPOT, AND I'LL ALWAYS BE!
                                      by
                                        • Recommended
                                        Always a good shopping experience
                                        All Home Depots are helpful when I am shopping and need to call on someone. I really have no complaints.
                                        by
                                          • Recommended
                                          Things I needed
                                          Always ask for me Johnny Taylor he helped me so much and was nice.
                                          by
                                            • Recommended
                                            Wall to Wall Carpeting Made Easy !
                                            Needed wall to wall carpeting for my house. All the employees in the flooring department , Logan and Phill, were so friendly and knowledgeable and made the whole process easy for me. Katie in checkout was also friendly and so helpful.
                                            by
                                              Return water heater
                                              Katie was extremely helpful on the warranty return process.
                                              by
                                                • Recommended
                                                Katie is great!
                                                Katie is so helpful, she's at the Pleasant Ridge HD, go see her.
                                                by
                                                  • Recommended
                                                  Great Customer Service at the front desk
                                                  The Front Service Desk provided great Customer Service even as the store was closing. (Got me on my way in a flash)
                                                  by
                                                    • Recommended
                                                    Best Home depot in Cincinnati
                                                    Always has stocked items, friendly and helpful staff.
                                                    by
                                                      • Recommended
                                                      Good Service
                                                      They had almost everything I was looking for.
                                                      by
                                                        • Recommended
                                                        Customer Service Desk
                                                        Everyone is always helpful and pleasant. I have never had a bad experience.
                                                        by
                                                          • Recommended
                                                          Terrible store with terrible service
                                                          Do yourself a favor and go to another store. I would drive farther to avoid this store in the future.
                                                          by
                                                            GREAT CUSTOMER SERVICE
                                                            I returned an item I bought the same day. Katie at the Returns desk was attentive and made sure she got another team member to bring the item out of my car. Then, she completed my return refund in no time flat!! TOTALLY OUTSTANDING!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 618 reviews

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