Reviews for Pleasant Ridge #3832

And I thought that the sales people at the Western Hills store was bad. Wow!

The Pleasant Ridge Home Depot was cleaned and were following the Covid 19 guide lines. The employees were so helpful. The store was super busy and they were fully staffed. My intentions was to purchase two items. I Purchased 11items. But I was happy with everything I bought and the excellent customers service from the employees. I really appreciate you all service. Thank you sooo much.

Need to ensure product is available, especially in lumber areas. More cashiers as opposed to self-checkout and near entry end of store.

Thanks and appreciation to Terry for helping me open up my key fob and find the right replacement battery. With some humor and resourcefulness, he helped me find exactly what I needed, and get back on the road!

The cashier Yvonne in the garden department never fails at being pleasant and helpful every time I am there, which is often.

Great customer service! The front desk Customer Service people are amazing!

The staff was extremely helpful. I was looking for a Air compressor which the web site said they had 1 in stock. When I got to where is was supposed to be there wasn't one. I was an employee for help and with in about 5 minutes they located it up on a top shelf in a different Aisle. Then came the hard part of one guy trying to muscle this 170pound air compressor off the shelf under a cable and onto the lift. Needless to say he worked up a sweat but was extremely helpful and even offered to help me load it in my truck. Now that's customer service plus.

Meant the most lovely lady this morning! Yvonne is A+ and delivers a gold star experience. Yes, the store is nice and has wonderful product. But if you don’t have great associates like Yvonne, you should just close up shop!

Very friendly employees, who helped me a lot. Go early and you will get lots of help.

the store is not well stock like the other surrounding stores.

the associate was very nice answer all my question your delivery service JB Hunt delivery guys lazy my old dryer 29'' we pay the store for a safe delivery at least show concern

I so appreciated the isle employee and the customer service rep (Gene and Katie) from my last visit to Home Depot to make a quick return and quick pickup of a smaller version of the item I needed to complete my project. It is very important for quick and easy shopping - in and out. I got just that! It was a memorable customer service experience! Thank you so much for giving your all!

The Ridge Ave Home Depot Cashier Devonda was extremely polite. The products were where the employees said. It wasn't hard to find and receive help.

Staff is friendly and helpful

John in flooring is fantastic. This store is not in my area. I called spoke to John about my flooring needs he checked the stock, checked the flooring, completed my purchase and had my flooring ready at customer service. It was great.

Shae does a great job every time I'm there.

Employees are always friendly and helpful.

This store is clean, well stocked, welcoming and it is a real Home from home. Please come to this store and you will definitely come back again

PARKING LOT IS STEEP ALWAYS FEARFUL FOR RUNAWAY CARTS !

I WAS ABLE TO GET THE HELP I NEEDED & WANTED IN A MATTER OF MINUTES THE ASSOCIATES & MANAGER WERE EXTREMELY HELPFUL THANK YOU!!!

Katie, the one of the store Managers is outstanding! She goes above and beyond and is truly customer focused! Her Boss Rob needs to promote her! Outstanding experience, ask for Katie if you get stuck and she is there like Super Woman to help you right away

Go to Lowe’s across street

Recently visited store #3832 to return/exchange an item I received as a gift. Had the receipt the giftee provided to me and as such provided that to the cashier. Was told that I was not able to exchange the item, was not allowed to receive a gift card or anything else and the only thing they could provide was a credit to the giftee's credit card. Did not offer any other help or explanation other than that this was store policy and that I could call the giftee. Pretty terrible customer service and really disregard for satisfying a pretty good customer (store is awfully close to my residence). Quite disappointed in attitude and effort provided to me.

Went to store to buy a dishwasher and get it installed. The clerk didn't add the install and I didn't see it was missing from the order until the next day, I called and asked the same clerk and she had no idea and said she would find out and call me back the next day but she didn't so I had to go back to the store and the original order was cancelled so a new order with the install could be entered. What a waste of my time

The staff was friendly and polite. Overall the store was clean and they have taken good social distancing measures.

I love this store. Dale Curp was a very helpful person

We needed a refrigerator to replace our failed unit. We had some specific requirements: size, side by side, white. It took some time for the Home Depot associate to find the exact fit because of the low stock situation, but Mr Curp kept at it until the unit we wanted was found. Everyone should have this kind of shopping experience.

If you are at all concerned with your health during this pandemic, I suggest you avoid this store. There are social distancing marks on the floor by the registers and a one-way in and out, but fully half the employees are not wearing masks, including the manager. The same for the customers, and there is no policy for masked customers in place. Some of the employees are friendly, helpful, and competent, but not all of them. This store needs to take a whole lot more precautions.

No problem finding items we were looking for. Store was clean and employees went out of their way to help us. With their assistance we were in and out quickly.

The store is a wreck. Security guard outside acts like a N@zi. Teens running chop saw are only there to collect a paycheck. No customer service skills or any other kind of skill. Look out for teen with green hair.