Reviews for Riverhead #1222

Went to purchase a storm door and had to wait 30 minutes for a sales person (2 people before me left). After getting some assistance was told after paying for measuring that the person was on vacation for a week, didn't know when he would get measurement as he will be backed up. Would have to pick up the door or pay $75 for installer to bring it. Cancelling!

Peggie was extremely helpful during my visit in the garden dept. Thank you

Store is a train wreck

This is not a good example of the Home Depot stores that I have been to nor is it my home store. Just adjust the pointing shopping experience they would have gotten one star, what gave them two was the cashier she was very friendly and very upbeat

Had a great shopping experience with my elderly dad on Father’s Day. Employees were available, didn't rush us, were knowledgeable and genuinely wanted to help.

LATTICE FENCE WERE ALL BROKE AND THE MULCH ALL THE BAGS HAD HOLES IN THEM THE ONLY GOOD THING WAS THE CASHIER PAMELA SHE WAS HAPPY AND VERY PLEASANT EVEN WHEN THE OTHERS AROUND HER WERE NOT

If you have a plumbing problem that you can't resolve. Please see Charlie in Plumbing. He offers a plethora of experience. He is up to date on new plumbing products and offered me a solution I did not even know existed. Could not have been happier.

I am spending about 20k every year I This store I have no complaints.

Trisha saw I was fumbling with my search, came in took over and made me a happy Home Depot customer for life! Give this woman a raise!

I frequent the Riverhead location as my go to for home projects. Staff is always very pleasant and happy to help.

Really managed like garbage.

This is one of the best HD we have been in. Employees were incredibly friendly and helpful. Everything we needed was in stock or coming in (appliances)

Fully stocked Great landscape section Great employees

Always friendly - always helpful.

I am renovating my kitchen and found the perfect cabinet pulls in the quantity that I needed at a good price.

If you don't have any one to help people load cars, just say so. It's repulsive to have customers wait for 30 minutes. Thank God there were some nice people in the parking lot area to help. My husband has a bad back. Very bad service. No stars. Will not return to store.

Garbage on the floors. Miserable store!!

If you are in the market for power tool or cordless tool platforms look for Jim in this department. I believe he is a Navy vet. Super knowledgeable and attentive.

Bought a dishwasher mid October & finally delivered 11/26. 4 weeks after their original delivery date. What is surprised they forgot to bring the granite brackets. They were supposed to call me to set up a new date, two weeks go by, no phone call, I have to call them. Set up a date, take off work, they don’t show up. Make another date with the delivery time of 1230 to 4 o’clock, 10:15 AM to leave me a message they’re going to be there by 11 AM, so I leave work early and they don’t show up. Their excuse was I didn’t call them back to confirm the earlier time slot. They are voicemail did not tell me to call to confirm. No I’ve taken off work twice I called to get another date for them to fix what they didn’t in the first place and they tell me my 30 days is up to get it taken care of I have to get it taken care of myself. Also they said they’re gonna call you the night before with a timeframe for the next day but they never called once, I have to call them first thing in the morning to see what’s going on. Never again Home Depot. We are parting ways. I can spend my money elsewhere and I will. The entire process was a nightmare. Too much to put into this review.

Once again tried to get my guys in and out with the materials out of pro outlet only to be railroaded by store employees blocking off lanes.

Really bad store. Doesn't seem to bad to spend more at a hardware store now

It took forever to return 2 small items. There was one customer service person working with at least 12 people in line. Every time I go to the Riverhead store it is a nightmare and takes forever to get something done. I find myself going to Lowe’s across the street instead to not deal with the headache. Your customer service dept needs to be a priority because right now it sucks

Went to the store on Thursday. Drove all the way from Sag Harbor only to find out that the door is closed. Asked an employee why they are closed while the store is still opened, and the guy just shrugged his shoulders. Who is in charge of this store? What a joke. Shopping elsewhere.

Management is garbage

I keep coming to this home depot to buy house plants. They have a good selection and they actually take care of the plants while in the store. A lot of places let the plants die.

Chris M and Renee H were super helpful with our snowblower purchase cannot thank them enough

Great selection, prices, & customer service-very friendly & helpful

I ordered a tool combo kit online and never received the tool. I went to the customer service desk and a team member Julia was quick to address the issue and I was able to pick up the tool at the store . Very have with the level of professionalism!

It is our pleasure to enthusiastically praise Customer Experience Manager Theresa Knudsten who assisted us yesterday with a complicated purchase of an artificial Christmas tree at your Home Depot - Riverhead store (#1222). Happy to provide details if you wish, but suffice it to say that her professionalism, tenacity, and politeness in satisfactorily resolving our issue reflects extremely well on your company. So much so that, and as we told Theresa at the time, we will let our friends know to request her services if they run into a problem at this Home Depot location. We hope in some way the customer service support she provided to us is recognized because she does your brand proud.

Jackie from paint river head location very nice and very helpful