Reviews for Rocky River #3847

Great experience, friendly staff, and always have the products in stock.

Rocky River store was clean and very helpful. Have knowledgeable staff willing to help... great service

Angelica and Dan were very helpful and knowledgable.

Exceptional! Each employee as I stated in my review survey exceeded my expectations! They found the item, I was looking for. Great Communication, good people skills, friendly, positive, professional, polite and very eager to help!

Very clean and organized. Staff was very helpful and kind.

Cashier Alexia is the greatest. Pro desk is always helpful. Dave, Glen, Scott, Brian, Milo...... Great staff!

fast , friendly service.

The store was very clean. The employees were very friendly and helpful. Mike the plumber you are awesome and did a great job! Home Depot keep up the great work! I will always return to this store.

Go shop the Rocky River HomeDepot, friendly and helpful crew, especially Erin!! Stop in and say HI!! and check out the cool design on her apron...

The employees were all very helpful in directing me to various areas as I browsed through the store today. Very peasant and personable. John N-cashier was patient in scanning our items and very kind to inform me of the survey. He didn’t just hand me my receipt, he pointed out the potential of winning the gift card, and thanked me for shopping at Home Depot. It was a very good shopping experience and I will be back to do more shopping in the very near future.

Associates here are friendly. Store is clean. Layout is easy to find.

I never have to go to another store to find something, always well stocked. Everyone is so helpful.

I am always satisfied at this location the customer service is amazing the prices are great and I always find what I need

FABULOUS customer support!!

Great people. Amazing cashier's (Kathleen). Always have everything you want and need. I see no reason to go to any other home depot than this one.

So happy to see that this store has added additional associates to help locate items and answer questions. Will definitely visit this store again.

You can count on the manager at this store to make sure there is outstanding customer service. Its the best Home Depot around. Much better than North Olmsted.

David Lusardo is the best. He’s very knowledgeable and professional. There is nothing he doesn’t know. I give him 5 stars and will shop at this location because of him. Great guy. His co-worker Scott was awesome too.

Virus concerns were excellent. This Home Depot is an example of how it should be done.

Excellent customer service.....

During several recent visits, we received excellent service from Tommy in Lighting, Adam in Lumber, and Chris in Flooring. We really appreciate their advice! The knowledge they provide sets this store apart from its competitors.

GREAT STORE! Friendly service, wonderful employee's to help you out.

Extremely efficient store with friendly and helpful employees. Other brand home improvement store nearby cannot hold a candle to this one. Store is clean and well stocked. I try not to go anywhere else for my home improvement needs.

I was in the store for nearly 35 minutes, in the same aisle, and no one offered to help. I made eye contact and smiled with an associate and he just stared at me. One gentleman finally asked if I needed anything, and directed me to where I needed to go. At the self checkout, the employee, a young woman with red wavy hair, did not speak to me despite speaking to the other customer. There was an error with the chip on my card and the woman yelled “your card is declined” so loudly that the other customer looked at me. It wasn’t declined; there was an error with my chip. Please learn to treat all customers with kindness; regardless of what we look like.

It's nice to have a store in Rocky River.

There currently is a worldwide coronavirus pandemic. Home Depot cashiers are great about socially distancing and wearing PPE. However, every single employee in Home Depot stores should be wearing masks and gloves, and this should be a mandate. The younger Home Depot employees do not seem to be aware that certain customers may be more susceptible to COVID19 than others because these younger people do not practice social distancing. They seem to be totally oblivious that people can catch and die from COVID19. Younger, oblivious, careless employees MUST be made aware that there is a real pandemic going on in the world and they must be made aware of social distancing procedures to follow and PPE to wear when they are working in Home Depot stores. I will not return until preventative steps are taken by Home Depot management to help quell the spread of this virus.

Go to Lowes if you are a veteran. They give all veterans 10% off of every item EVERYDAY. NOT whenever they feel like it.

Always a knowledgeable and helpful staff

Excellent staff....cashier Kathleen was very helpful

The store was very clean, helpful and knowledgeable staff. My cashier, Kathleen, went above and beyond to be professional and kind to the woman ahead of me in line that was rude and dismissive. She then gave me gold star service, truly is a shining star! Made my already good experience that much better~kudos!