Reviews for S Roanoke #4628

This is the best Home Improvement Store in ROANOKE, Because of the customer service I received there. Jay in the Garden area is excellent, and so experienced and offered me helpful advice. At check out Tracy P, the manager, my cashier Ashanti, and Linda H. were amazing and very friendly, helpful and went above and beyond to order my RING camera, so I could use my 10% off coupon and still pick up the camera today at another Home Depot, because it was out of stock at this store.

THIS HOME DEPOT STORE IS MINE AND MY HUSBAND'S FAVORITE STORE. THE EMPLOYEES ARE WELL TRAINED AND VERY HELPFUL WITH ANY QUESTIONS WE HAVE. THEY ALWAYS OFFER HELP WITH LARGER ITEMS THAT WE PURCHASE TO GET THEM LOADED INTO OUR VAN.

Good store with friendly employees

I worked at home depot in high school In the late 90s. Greeting customers and going above and beyond for them was the main priority. Some how that changed a few years back and getting help was next to impossible. So I avoided home depot for a long time. Yesterday at the store, we were greeted and asked several times if we needed help. Even the cashier Granny went above and beyond to help. Glad home depot is getting back to the way it use to be.

Catherine always brightens up our visit. She's a delightful person and goes above and beyond.

Arrived at store around 6:10pm on a Monday night to purchase 2 gallons of paint. Stood at the paint counter for 20 minutes before anyone helped me out. Found the two gallons of Behr Masonry Paint I needed but NO ONE in the store knew how to mix the color I needed. Customer Service made multiple announcement but no employee would come to paint area. In the end, I had to purchase the two Base Gallons at this store and then drive to the other Home Depot on Hershberger Road to have them mix the color. Unbelievable. By the way, that was after driving from the Hershberger Road Home Depot because they did not have the Base gallons of Masonry Paint I needed.

We just like Home Depot . So much better than across the street.

This location always has everything I need. The employees are extremely polite, helpful, and friendly. The garden department has so many beautiful things to choose from and is kept neat. Linda was my cashier in the garden department, she was extremely helpful, hard working, and friendly! Thanks so much Linda!

Friendly and helpful staff always ask if we needed any help and went out of their way to help us load our fridge into our truck

ask for "Jay" to help you .... she knows where every thing is in her store and is delightful to talk with ... thank you

The associates here are friendly and helpful. Tom in lumber is the best !

My concern is the fact that I'm usually in a hurry, and I can run in and get what I need, but I was diagnosed with malignant melanoma over a year ago and had to sell my truck, so I couldn't haul lumber as I normally do, so I would have to rent a uhaul pickup truck, but one of the employees there(Paul, I think) asked me why I was cutting wood in the parking one day, I explained my situation and ever since, he cuts my lumber exactly as I need for the job I'm on, won't take a tip, I've insisted, but he won't, fine people at south roanoke store, thanks for having them, I won't go anywhere else!!!

Cashier in the Garden Shop, Cindy, was friendly and efficient.

tore# 4628 is by far the best Home Depot I have ever shopped in. I have a few thousand dollars of products from this Home Depot.MaxM

Always a good experience to shop at this store, have what I’m looking for and kind employees willing to help out.

Products were cheaper than others at another store

First time shopping at this store, and was so impressed with the kindness of the employees and the selection of products I was shopping for!

Nice store people are very friendly

Six weeks ago we ordered a garage door and installation. I paid in full. People came out and measured. We waited, and waited. Six weeks later we get an email refunding the money to the credit card. No explanation. No notice. Nothing. I would not do business with this store - the manager should be ashamed.

Store is clean, staff is friendly and knowledgeable, service is top notch!

This store has the nicest people working in retail anywhere. Everybody is extremely helpful, knowledgeable, and really cares about helping you. I think I've been in every single department over the past 15 years, and I never leave the store feeling that I was shortchanged in any way. The store is well organized, very clean and easy to find things. If you can't find anything, or have a question about anything, there are always friendly people who know their store and products very well who will help you very quickly.

Excellent customer service

Great store clean well-stocked and you can't be beat the People working there.

Very knowledgeable, helpful and pleasant employees. They actively seek to assist you and know what they are talking about., Seems like the employees at the competitor go out of their way to avoid being approached or asked questions. When you do get one cornered, they really don't know what they are talking about and their guesses are not any better that yours.

Friendly employees, Fair prices, Clean Store, Great product selection

Store was clean and well organized

Always a pleasure to shop here. Employees very helpful and friendly.

Great selection! Great people! They will exhaust every effort to help you find what you are looking for. It's a lot of fun shopping there!

Always good selection, friendly, courteous and knowledgeable

Debra was working the self check out registers and greeted me and my dog as soon as we entered the store. She offered my dog a treat and assisted me in finding an item, as well as with a propane exchange. I felt that she was genuine and sincere in her willingness to help me. It was obvious that she enjoys working there.