#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(603)894-0462

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

289 South Broadway

Salem, NH 03079

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 423 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (423)
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Showing 1-30 of 423 reviews
Customer Service
While I was checking out, I was refused my Veterans Discount. I was told that the new policy went into effect 2 weeks ago and they COULD NOT override it to give me the Veterans discount, even though I provided proof of my service by showing my VA Identification card
by
    A bad experience turned good
    The first associate I encountered was unable to help me but the second associate Katie was extremely helpful and turned what may have been an unhelpful experience into a pleasant experience.
    by
      • Recommended
      Great Experience at the paint department
      Needed a couple of gallons of paint and got great service from George and Lauren. They had my paint ready in minutes and were so helpful!
      by
        • Recommended
        Great team at the Salem, NH - Home Depot!
        I had a wonderful experience with the staff at this Home Depot location. Everyone was extremely friendly, attentive, aiming to please and provided great customer service - from cashier to the employees who helped out with flooring selection. Thank you to the entire team (Ronnie, Susan, Christian, Freddie, Anthony). And to Jose who helped us get to two Christmas trees in our vehicles. Thank you so much!
        by
          • Recommended
          Windows from Anderson and Home Depot
          I just placed a 27 window order of multiple types, sizes and configurations. The experience was outstanding! I would recommend Peter Rock and the team anytime.
          by
            • Recommended
            Excellent Service
            I just had one of the best experiences ever on my trip to Home Depot tonight. Genesis at the service desk should be training people everywhere on how to treat a customer, on my way out One of the managers Tom thanked me for choosing his store to shop at and asked if I was happy with my experience in the store, well here is your answer sir YES it was actually an absolute please to be in your store tonoght.
            by
              • Recommended
              Great client service as usual
              Mona was very helpful and friendly at the cashier. I really appreciate her patience.
              by
                Military discount program
                Always is a hassle, have to sign in to the wifi,then try to get it to work, usually multiple times,or doesn't work at all and they can't put it in for you so you are just out the discount. Then you leave and have to change your wifi back to yours
                by
                  Need Improvement
                  This store does not reflect correct in stock condition of products, online it shows that this store had the particular item in stock but when at the store they didn't have any. Check out person at pro register was rude.
                  by
                    Great features
                    I bought washing machine and it's being delivered within 6 days from purchase. Excellent customer service in the appliance department.
                    by
                      • Recommended
                      Realtor
                      I like buying at this store. I always get the help I need. I also find employees knowledgeable about their products.
                      by
                        • Recommended
                        Excellent Customer Service
                        I dropped my credit card, and two employees, Lyndsey and Genesis found my card and held it for me. I offered $20/cash and they would not accept any money from me. They were both very professional in the way they handle the situation. I was very impressed!
                        by
                          • Recommended
                          Great worker
                          Walking into the garden center early Sunday morning sale cashier Angela was sweeping up debris from the day prior and welcomed me into the store, checking out she was very kind and it was a very speedy process. Will come back again hoping to have Angela check me out again!
                          by
                            • Recommended
                            Ron, was a great associate!
                            Ron, the associate that helped me with a plumbing issue was great. He was very helpful in exploring my options and what to do to prevent the issue in the future. I truly appreciated his genuine concern. It was Memorial Day weekend and I was truly overwhelmed. I was able to go home and fix the problem confidently.
                            by
                              • Recommended
                              Mr. Ken
                              Today, I needed to purchase 6 gallons of deck and fence stain. To my Surprise, I met the most caring, nice, patient elderly man named Ken. Mr. Ken should be the face of Home Depot...or at least give classes to some of his coworkers. When, it comes to customer services Mr. Ken is number ONE. Mr Ken has only been employed by Home Depot for 5 weeks. I hope Home Depot does right him. Mr. Ken brings a smile to my Face. Mr. Ken, Thank You!
                              by
                                • Recommended
                                Customer Service was excellent - Thanks to Stacey
                                First of all, Stacey restored my faith in HD. I've been shopping at this HD for years, and Stacey is usually there to maintain civility, whether at night, morning, or weekends. Stacey keeps this place running well. As a long-standing customer at HD I'm in a good place, and will be returning again. my issue stemmed from mulch that was incorrectly entered by the cashier. At time of loading it was determined that the wrong product was purchased, was told to see customer service inside. Stacey quickly assessed the situation, and resolved the error created by the cashier.
                                by
                                  • Recommended
                                  Another Bad Surprise for Vets
                                  Not only I’d the new system onerous, I found out today not all items are eligible. I’ll probably switch to another big box store.
                                  by
                                    Great ProDesk Experience
                                    André at the Pro desk was excellent. He took my order list and suggested I could leave and he would contact me when I could pay for the order. Told me it would be ready within three hours. H called me back in one hour to tell me it was ready. The order was complete when I went to pick it up. Very pleased with the whole process.
                                    by
                                      • Recommended
                                      A clean store !
                                      So glad to find the product that I needed : a toilet auger, and it worked. It was as the reviews said, worth the money, solid construction and ease of use.
                                      by
                                        great store
                                        try the store you will be pleased. I will be back very soon for Christmas gifts for my 9 brothers and sisters and their kids
                                        by
                                          • Recommended
                                          The store was clean and the personnel were friendly and helpful. I was able to find what I was lo...
                                          The store was clean and the personnel were friendly and helpful. I was able to find what I was looking for and was able to get assistance.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          VERY POOR SERVICE FROM THE GARDEN DEPT...BLACK WATER DRIPPED ON MY WHITE SHIRT AND PANTS!! TOLD...
                                          VERY POOR SERVICE FROM THE GARDEN DEPT...BLACK WATER DRIPPED ON MY WHITE SHIRT AND PANTS!! TOLD THE 2 SALES PERSON(IF THATS WHAT YOU WANT TO CALLED THEM) AT THE REGISTER AND THEY COULD LESS!!
                                          by
                                          • Verified Purchase
                                          Go to Londonderry. Employees there are very professional and helpful. Employees at Salem store ve...
                                          Go to Londonderry. Employees there are very professional and helpful. Employees at Salem store very unprofessional and unwilling to step away from other employees to help customers. The pleasant employees had no knowledge of depts they were covering and could not answer any questions regarding products. I will never go to Salem store again. Lowe’s right down the street has helpful knowledgeable employees also.
                                          by
                                          • Verified Purchase
                                          Great and super helpful employees I'm every department. Best Home Depot I've been to.
                                          Great and super helpful employees I'm every department. Best Home Depot I've been to.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          I've needed to purchase a washer and refrigerator in the last 3 months. I've been to this Home D...
                                          I've needed to purchase a washer and refrigerator in the last 3 months. I've been to this Home Depot 4 or 5 times as I considered my options and prices. The appliance department sales staff I spoke with were knowledgeable, patient and effective communicators. They helped eliminate a great deal of stress while shopping for appliances.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          My experiences at the Salem, NH Home Depot have always been positive. The biggest assets at this ...
                                          My experiences at the Salem, NH Home Depot have always been positive. The biggest assets at this store are the helpful associates and the wide variety of products. The service provided to me by the Millwork Specialist for my window orders was outstanding.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Tom the manager of the Salem NH depot was exceptional today..was very helpful and made me one ver...
                                          Tom the manager of the Salem NH depot was exceptional today..was very helpful and made me one very happy customer!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Although Ted in the window department was very nice I never got a return call or email after repe...
                                          Although Ted in the window department was very nice I never got a return call or email after repeated messages were left. The window quote took a month when I was told a week. Who knows how long they had the quote or if they were even going to call me to tell me.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          This store has stepped up with more employees in the isles, even if employee is not familiar with...
                                          This store has stepped up with more employees in the isles, even if employee is not familiar with the department, they were able to point me in the right direction or find someone that could assist me. In the past home depot seemed short handed with employees on the floor, but with my recent visits to the Salem Home Depot, it seems more customers are being helped in the departments.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Mike is extraordinary he has such love and passion for helping went over and beyond.
                                          Mike is extraordinary he has such love and passion for helping went over and beyond.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Showing 1-30 of 423 reviews

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