Reviews for Schenectady #1239

very courteous employees

Worst customer service experience of my life

Moving it to the pickup area they managed to rip all the moulding off and lose one of the pieces

This store is completely trashed - stuff everywhere except on the shelves where they belong. Cashier was totally rude and unhelpful at just check out.

Was assisted by Destiny who seems to love helping people. Best ever Home Depot experience by far!!!

TJ in gardening saved the day. I needed a grill in the box not assembled. He dug through their back inventory and found me one. Thank you TJ you rock

I love the garden section of Hone Depot, but this store had the outside closed off from the inside-and the gloves were a quarter mile away-and there was no register open in the garden section even tho there were dozens of people inside and out! I’d planned to spend a great deal of money but wasn’t going to walk all that way holding 10 plants. Everything else was great tho-customer service was good. I was in fact followed around the store tho-I use a backpack for a pocketbook since I’ve been mugged twice, so I was followed for the miles I walked around the store. By the same person-not even trying to hide it. Very insulting. So I only bought what I needed instead of everything I’d wanted. This is the closest place to me I should have been able to fill the rest of my garden today.

If you need paint, go to Home Depot. They will offer expert advise about their products. Even for a smaller purchase.

Got a carpet install at Home Depot. Received a different carpet on installation day. Got in touch with the store to rectify the issue but the blame was put on us for changing the order when we never changed the order. Horrible customer service!!!!

Staff is rude and inconsiderate to the guests In the store. The store has lots of amazing products but it’s not worth it to go shop at this location. The staff create such a horrible environment it’s not pleasant to be in at all. They make you feel like a burden even if you don’t ask for help you will always get the same look at the register ughh another customer. Also I don’t know if stealing is a problem they often experience but they are way to aggressive with the way they approach store security. I’m an honest person I would never steal but durring my last visit as I approached the checkout before I could even set my things down I had a staff member ripping them out of my hands telling me he’s gotta make sure there’s nothing stuck inside that isn’t supposed to be, which there wasn’t I get it he’s gotta make sure no one steals but he is creating an uncomfortable environment for all the customers. After ripping the items I wanted to purchase out of my hands he violently shakes them until I guess he was satisfied he knew nothing was inside. This was embarrassing inconsiderate and just added to the bad experience I had with employees throughout the store. This is wrong and should never be the way security is approached. He did not even give me an opportunity to place my items down. There was nothing to hide but he should not be allowed to start shaking my items until I atleast place them Down. Do not go here

Abdul helped us locate ALL of our wishlist items this evening and he did it with a smile on his face. We searched the store high and low to find items that weren’t in the matching location that was listed online. He went above and beyond to make our shopping experience easy and frustration free. He deserves bonus points for making us laugh while we had a “scavenger hunt” throughout the power tool aisles. Abdul was the perfect example of how every person working in customer service should be- you won’t be disappointed if you find he’s the person you ask for help the next time you shop in this store. He deserves to be recognized for his excellent people skills and maybe even a raise as a Christmas gift. Thank you for all your help Abdul you rock!

As soon as I wanted into the Schenectady Home Depot, I was greeted and asked if I needed assistance. Kenny and assistant manager Stan helped turn a bad situation into a successful trip. These two gentlemen have amazing customer service skills. They should be teaching customer service, to the Halfmoon store.

Not a single associate offered to help me. I purchased a toolbox weighing over 100lbs. There were 2 associates nearby who saw me and neither one offered to help. They were too busy gossiping about their dating lives to help.

Always has what I need & easy to find

I was very pleased with the store it’s very clean and my shopping experience was great. I was very pleased with the customer service I was greeted also always an employee that would ask if you need help or any assistance with anything that you’re looking for and they are more than happy to walk around and show you and talk to you about the product (which is very helpful) . There was even one time where I was at the store and could not afford what I wanted and the cashier took $10 off when she asked me why I wanted to put it back. I was so grateful and so happy i was very satisfied. thank you home depot for hiring great people

this store is well organized the employees always willing to assist and they are professional and friendly

Went to the Schenectady store #1239, of course, on one of the hot and muggiest days of June '21. But, the store associates: from the Return desk, to the garden cashier, Jacob, to Carmen, who loaded 15 bags of a soil product into my car, were the best. Courteous, friendly and helpful. And Yes, customer associates should always have this as a goal, as it is their job, but many times you never find it. I have never had any issues with anyone at Schenectady Home Depot, and enjoy shopping there. Sales are great, and so are the prices.

ALWAYS LIKE TO GO TO HOME DEPOT THEY HAVE SO MANY ITEMS TO CHECK OUT & BUY PRICE RIGHT & ON SALE LIKE ONE SHOP SHOPPING MOST OF ALL ON LINE BUYING SHIPPING THERE OR TO MY HOME I SAY CHECK THEM OUT & WILL BE HAPPY WITH THEM FOR VALUE OF WHAT YOU BUY FROM THEM

The repair facility in Atlanta appears to have done a timely repair, but the employees in the tool rental department did not follow-up with the repair transaction. If not for the actions of asst store mgr Dan ? I would still be waiting for my saw which was brought to the store on 3/3/2021 . I will follow up With EGO with my satisfaction on their tool warranty procedures.

Went to the Schenectady Home Depot today for help converting a desk drawer into a drop-down keyboard drawer. John D. in the Tool Rental was very helpful! He explained what needed to happen, and when we asked if he could help, he gently took off the glued-on pieces holding the drawer front and then took a jigsaw and sawed off the front of the drawer. We were very happy with his expertise, willingness to help, and that we didn't need to rent a tool we didn't know how to use anyway! Thank you, John D. - we greatly appreciate you!

I required assistance to locate product. However, one of the employees went out of his way to assist, employee's name Saphrom/Safrom (not sure of spelling). I was so pleased, I sought out the manager, Dan to let him know how happy I was with this type of service. Store appeared clean Employee at self checkout was also friendly and helpful

This store has some of the most unhelpful, least knowledgeable, least polite and overall rudest associates I’ve dealt with of any store. I sometimes pay more at Lowe’s just for the fact I can be helped without feeling like a burden. Your cashier was texting while checking me out, almost cashed me without using my rewards number until I asked and then was annoyed. Another associate had me wait 15 mins while they helped stock a shelf and then forgot about me. It just goes on and on and it’s not a one off it’s every visit

I like this store because I am usually able to find everything and if I can't there is always an associate who can help me. The employees are very friendly and the store is clean and neat. The customer is treated with respect at this store.

I do not normally go to this Home Depot but it was the only one within a 30 minute drive that had the product I was looking for. Also rented a truck to move the product and that went well. No hassle. Staff were helpful.

Excellent home improvements products and always great service at this location.

Unfortunately, an associate in the Paint Department was unprofessional and disrespectful when I approached him. He appeared angry, perhaps because I interrupted him while he was texting on his phone. Fortunately, the other associates were helpful and polite.

The store is neat and clean and the employees are helpful and friendly.

THIS STORE IS CLEAN FRIENDLY HELPFUL AND PROFESSIONAL EMPLOYEES VERY WILL TO ASSIST YOU AND THE STORE CARRIES A LARGE VARIETY OF PRODUCTS HANDS DOWN THIS IS ONE OF THE BEST STORES

The store is very clean and the employees and customer fallow safe distance and everyone there is friendly and helpful.

This summer I needed to paint my deck. I wanted something that wouldn't be slippery and the man at the paint desk was so helpful. In detail he took the time to tell me what paint to buy and how to apply paint the best way.