Reviews for Somerset #2605

Wonderful experience. Very helpful.

Jacob was very friendly and helpful when cutting my wood.

I was in hardware looking for a few items and one of the employees, Doug was walking by and asked if he could help me and I immediately said yes I needed something on the overhead and he was very polite and prompt with assisting me. Very nice, happy individual who deserves recognition. So thank you Doug, I wish a lot more people were as friendly as you were sir!

My husband has a memory loss issue and was trying to open an account. He was having a very hard time with it and the cashier, Teresa(aka Tree) was so patient and kind to him. She even waited for him to go out to the car to get me so I could come in to help him with the information he needed. I was so grateful to find that she was so wonderful to him. Her understanding of his situation made such a difference.

I purchased a gas hot water tank and the sales cashier Jon helped me with the best customer service and with much important information needed. His assistance was very professional, friendly and with a great smile. Thank you

Employee saved me approximately $17.00 on this visit

I was looking for a specific type of screwdriver Milwaukee ECX #1. on line it showed in stock, at store it was in a package of three screwdrivers. the other two I did not need.

The young man, "Jeremy" helped me with my purchase of vinyl flooring. He was so helpful and knew exactly what he was talking about. He even helped me to put it into my van. A true asset to Home Depot Somerset. I wish all stores had someone like him.

Their prices seem to be a lot better than other do it yourself and contracting stores selling the same product

Jessica was very helpful with my cashing out experience. The UPC labels were not clear and took her extra effort to ensure everything was right. Thank you JESSICA

Good good good good good

Always greeted with a friendly attitude and great cutomer service.

Now you have to show a QR code on your smart phone if you want a veteran's discount instead of showing your VA picture ID. Waste of time. What if you don't even have a smart phone? Not everyone does. Took over 20 minutes to set it up with an associate.

So far very unhappy with Home Depot’s setting up to measure rug and the follow call after measuring.

they had the kitchen faucet that I needed

I purchased 14 Andersen replacement windows with Kyle the Home Depot doors and windows department sales rep and the process when flawlessly the right windows sizes, great price and a resonable delivery date to my house.

Needed some chain link fencing and Bob from Gardening helped me in a "way above and beyond" way. A pleasant guy, a pleasant surprise, making it a pleasant and successful shopping experience!

I was looking to buy new washing machine. Tyler Avilla was our sales associate. He was extremely knowledgeable and friendly. His efficiency in knowing the product and ordering for us made us very happy with our experience.

Lucia was great !good customer service

The associate at the paint counter went above and beyond. She came out to me find what I needed.

WAS A BETTER PRICE THAN I EXPECTED!

If you want a special Appliance sales agent see Deborah White ... she`s aces ... Knows her stuff and cares ...

Had to locate an employee myself and then was told that the applicable specialist was at lunch after walking around for an hour and seeing nobody in that department in sight. Had to seek out an employee from a different department to page someone to help us. Then we left and came back because the “specialist” was at lunch. Then waited 2 weeks for a delivery only for the refrigerator to show up with massive damage in separate areas of the refrigerator. I called to schedule a new delivery with a replacement and I was told 1-2 weeks out. When I complained because I had already waited 2 weeks I was told by the manager that the only thing they can do in cases like this is save $50. That’s just ridiculous. I don’t care about $50 savings or savings at all for that matter. I bought what I bought because I can afford it. I just want the product I paid for and not a month after I bought it. Just ridiculous that consumers mean nothing to companies anymore since they are so worried about what their disgruntled employees feel about them. Newsflash. Without happy customer the unhappy employees won’t have to worry about lunch breaks and wages because the store will be closed and they won’t have a job

I needed help finding something in the plumbing dept. An employee paged someone from the plumbing dept. to assist me. After waiting several minutes with my small children, an employee named Aaron arrived and went to help someone else ahead of me even after I told him I was the one who had been there first and had him paged. He was rude and dismissive and ignored me even when he was paged to go to that aisle specifically to help me. I left afterward and asked a girl at the check out if there was a manager I could speak to. She directed me to the Customer Service counter. I spoke to another male employee near there. After asking him about a supervisor regarding a complaint, he became rude and said there were no mangers there and that one would have to be "called." Two rude employees. At least the girl at the check out and the male employee who paged Aaron were polite and professional. What a waste of time. I left without buying the item I was looking for. I will go to a plumbing supply business to get them.

Fabulous employee assistance Jacob Barboza Mark Houghton both very courteous, knowledgeable and extremely helpful

Having a local Home Depot saves me time and money. While I try to support local hardware stores, local hardware stores will never be able to provide the material and products available at Home Depot. Having a centrally located Home Depot serves local contractors, small landlords, large realtor management companies, homeowners, and everyone in between!

My husband loves his drill combo.

I was having trouble with the self checkout, she was patient with me and helped me use my military discount. She was kind and motivated! Great customer service!

In and out with ease. Found everything that I needed.

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