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Showing 1-30 of 930 reviews
Nov 22, 2023
Great store!
Employees are very helpful and the store is always tidy when we go. It's rare that we don't find what we need. Great store to frequent for your building needs!!
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Recommended
Nov 21, 2023
Customer service stinks
I was in the store Sunday evening saw a sized or so large rolling tool boxes in an isle. The next day I went back and they had been moved...No big deal right? Wrong! I went back and forth through the whole store because the employees sent me on a wild goose chase. Finally found them on the last isle back half, no thanks to a single employee.
by
Nov 12, 2023
Best Pro Team
They have the best Pro team in the area. Excellent customer service and wide variety of products.
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Recommended
Oct 5, 2023
Wow
What a great experience. This store has 2 of the nicest most helpful employees Caleb B & Addie. Caleb was amazing at helping us finding exactly what we needed and then going getting an item so we wouldn't have to. Then he went & made sure of a price. When we are in town we will definitely stop here again.
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Recommended
Sep 1, 2023
Associates were friendly and helpful
I went to the store looking for tile for my new shower- Found what I wanted and it was at a great price. Everyone was so friendly and helpful
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Recommended
Aug 8, 2023
Great Home Depot & Staff
Awesomeness and Great Pro Desk People. Great Kitchen and Appliance staff. Store have employees always looking to help shoppers.
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Recommended
Jul 29, 2023
Looking for a florescent fixture
I looked in 4 other stores for this. They had about 6 in stock.. I figured I was going to look on line to find one. Not everything is LED
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Recommended
Jul 27, 2023
Love Home Depot
Many items to choose from, return was easy, new purchase was great, good prices, helpful associates
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Recommended
Jul 4, 2023
Jim the Plumber Subject Matter Expert
Go to plumbing and ask for Jim! He will solve your problems
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Jun 28, 2023
Another location please
Would be wonderful if had another Home Depot closer to 65633 zip code.
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May 4, 2023
Terrible customer service
I called to have an order placed because Springfield was the only store with the flooring in stocked that matched the rest of my house. I gave the SKU# and still managed to be ordered the wrong flooring. It took a week for employees to figure out how to refund and cancel the order that their employee placed for me. I was also told it could be shipped to my house for $100 which never showed on my receipt only to find out they won’t ship from their store. I ended up having to drive there for my flooring which meant taking a day off work to make the drive there and back. Once i arrived to pick up my order i was given zero help loading other than “you’re gonna need them” when it came to strapping down my load. Overall it was just a bad experience that kept getting worse.
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1 found this review helpful
Apr 25, 2023
Customer Service
Luke, Jeff and Haley gave me
"Excellent Customer Service"
Thank You All
by
Mar 26, 2023
Thanks for carrying the exact saw I needed
Branson didn’t carry the R4093 Ridgid, thankful Springfield did. Grace in tile was amazing
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Recommended
Mar 19, 2023
Great store, great employees!
I am not your typical woman becaise I typically do not enjoy shopping for anything, but home improvement stores are a different story! This store in particular always seems to have what I need in stock and has amazing associates to help. I'm not sire about other people but I hate when there is nobody to ask for directions to a needed item or assistance reaching an item but that is never a problem at this store. The staff is always very friendly and helpful. Thank you!
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Recommended
Feb 2, 2023
Extremely friendly employees
It is rare these days to find courteous sales people, but apparently not at the Springfield Home Depot. My first encounter was with Logan in the paint department. He greeted me with a smile and made sure I had everything I needed
My cashier Sherri was also very friendly and saved me money by mentioning a credit card that I could sign up for. Our conversation was so nice that I didn’t want to leave
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Dec 31, 2022
Outstanding customer care by Haley @3012
just moved to Springfield from Atlanta. I lost
my HD card and was apprehensive about
making purchases out of my hometown
location. Haley hit the high bar. I haven't
experienced this level of customer care in
Atlanta, and I've been in Gwinnett since 1992.
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Recommended
Dec 10, 2022
Helpful/Friendly
Been shopping for the s-curve ramp for awhile, and HD had exactly what I wanted
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Recommended
Dec 5, 2022
Great shopping experience.
We bought some DeWalt products very pleased with them. And was happy to get the sale prices. Enjoyed my shopping experience everyone was very helpful and very informative. Will definitely be shopping with The House Depot again. Got great deals on appliances we purchased a stove refrigerator a hood and multiple DeWalt and tools as well.
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Recommended
Nov 18, 2022
Hunting the hard to find light bulb
Went to the other big box store, large selection of bulbs, slow to find help, no bulb. Help was not very interested in my need. Went to Home Depot, greeting lady was so very kind and was interested in what I needed, pointed me in the right direction. Looked at the light bulbs, did not have to hunt someone to help. Steven approached me, was friendly, helpful and made looking for the illusive bulb fun. He found what I needed. Sheri the cashier was great, friendly. Whole experience was great and I have the correct bulb for 94 yr old mom
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Recommended
Nov 16, 2022
Great customer service
If you are at the Springfield store and need help I highly recommend asking Sherri, she was awesome! Great personality and super helpful!
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Recommended
Nov 10, 2022
Just an ok trip
Had been just a normal trip to HD until I went to pay. I went through a self check out register marked for cash use. I had $4 and change coming back to me. The machine gave me the change but no dollars. The young lady over the area knew exactly what to do but could not without manager approval. She tried to contact the manager but the manager was not on the premises. It took about 10 extra minutes of me standing in front of a register while the manager was located and gave the lady helping me the ok to give me my change. All this time a register is out of service.
Would be nice if the employee actually there on duty, who knows what to do, was authorized to do what it takes to rectify a situation instead of having to call around to get authorization to do what she already knows needs done.
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Recommended
Nov 1, 2022
Asked for help multiple times, drove 45 minutes one way and waiting an hour in the store staring at the item in up-stock that I could not get assistance with.
My local Home Depot was out of stock of the Ridgid 3 Gallon 18v cordless vac but a store about an hour away showed 18 in stock. I had decided to make the drive to as I needed it sooner than shipping would be. I arrived at the store around 6:30, there were none of these on the shelf so I asked an associate for help locating it. They were very friendly but only looked at a couple boxes right above it before telling me the did not have them.
I proceeded to look on my own and found them in an up-stock a few aisles down and asked someone at the front for assistance, after waiting 25 minutes I returned to ask for assistance again. Another 15 minutes passed and I had found an associate on my own who said they'd get a lift to help me. After waiting another 15 minutes and watching a lift pass that aisle at least two times. I had given up and left without the item.
I cannot begin to explain how disrespected I felt, I wasted over 2 hours driving to the store, and another hour on trying to get help. After not getting assistance locating it and finding it on my own, I wasn't very bothered, but after standing in an aisle for an hour while staring at the product I wanted but could not get I am obviously upset. For 3 hours and wasted gas I basically got to see the box of the item from 15 ft away.
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1 found this review helpful
Oct 20, 2022
Women restroom.
My wife is handicap and has to use a wheelchair. She can't open the bathroom door without assistance. The door mechanism needs to adjusted for easier opening. I have complained to several employees, including management, at the store over several months with no results.
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Recommended
Oct 10, 2022
Thanks Home Depot for excellent service and for having great garden shop choices!
My trip to Home Depot today was super! I was in and out quickly with everything I needed, and the staff offered help for me in loading my car. That impressed me greatly! Thanks, Gail and Home Depot!
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Recommended
Sep 18, 2022
Excellent customer service in appliances
I purchased new appliances from your store and so happy I did.
The products and price are no comparison to other stores.
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Recommended
Sep 16, 2022
Chain saw shaper electic one
The sharping stone are very soft it broke after 3 chains if anyone purchase this buy extra stones..
by
Sep 10, 2022
Enough Associates and they are NICE
I've been here several times in the last couple of weeks. I have always been greeted nicely, helped quickly and checked out efficiently. Last week Jacob loaded me quickly and this week Gail was great showing us where to go and then ringing us up quickly. I am grateful, these days it's hard to come by.
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Recommended
Aug 15, 2022
Customer Service
John in Plumbing was excellent at understanding my unusual application of pipes, tees, elbows and caps
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Recommended
Aug 13, 2022
AMAZING
All the employees were working above and beyond for us!
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Aug 10, 2022
Worst home depot ever
This is the worst store for customer service I've ever been in. Ordered the same product 4 time due to employee incompetence of breaking it. They advertise that they honor veterans but fail to mention that the 10% veteran discount is only good up to $400 a year and only on certain products. So after spending $4k in the store why would I continue to shop there when competitors offer 11% on everything without limitation. The employees here are rude, inconsiderate, and lazy.