Reviews for Trussville #887

NORA MOSES DID A GREAT JOB

The workers go out of there way to help you.

As a homeowner I am constantly buying things to maintain my home and the Trussville Home Depot is by far the best. Everyone is helpful & make sure I find everything I need.

I'm happy with the overall performance of the store with the exception of the return counter that's not being used. The way sign is there, but nobody's there to help you .. so I stand there and nobody at customer services tells me to come over .. they just look at me. This has happened several times. I'm a disabled Veteran and standing on my feet is painful .. but I try to abide by the rules of way signs. I don't want to come off as nitpicking, but way signs are there to help the customer know were they should be. Ex-Military personal and active are trained to adhere to way signs, as should everyone else.

Dan was helpful and very friendly.

I was greeted as soon as I walked in foor by employee Johnny , who was walking by. Then he asked if he could help me find something and walked me to the aisle. Another employee looked down the aisle and asked if I needed help and proceeded to get cart and immediately come and load item. Cashier Sharon was very friendly and efficient and asked if I’d like to save more by applying for Home Depot card. Just an awesome store all around and also very clean and well stocked!

Every employee at this store is friendly and professional.

Either exchanging, returning, or buying, I do not encounter problems. Most employees are nice there.

If you have never been to the Trussville, AL store, do yourself a favor and go. They had the best customer service I have experienced in a very long time. Keep up the good work.

They always have what we need and at great prices

Stephanie the cashier was wonderful, she helped me to my car. The store was clean.

Found everything I needed.

I am always impressed with the friendliness of the employees at Trussville. I was greeted by several employees and asked if they could help me find something.

I had been trying to find a 5ft ulta poseable led skeleton for almost 2 weeks. Got to the store and Frank the sales associate went above and beyond to help me find it. He opened pallets he was putting out and didnt once lose his smile and was happy to assist. There needs to be more associates like him!

Great Customer Service and very helpful place to visit

Manny the customer service representative was very helpful patient kind and understanding. He ordered an online order instead of telling me to do it myself. Thank you for your assistance.

Great place products , friendly helpful personnel.

I purchased WYZE FLOODLIGHTS on 7/29/23 and they were just what I needed complete my home project I was working on.

We recently had to buy a couple of portable air conditioners. Everytime we go to Home Depot, there is always someone greeting you or asking if you need assistance. If you do ask someone for help they always seem happy to help. This shows so proufoundly because so many places have lost good customer service and make you feel like they are doing you a favor to even help. Not at the Trussville store, from Management to customer service to floor sales, everyone is eager to assist you. Always makes us want to come back!

I purchased 9 bags of mulch. The cashier was already aggravated with me because I didn’t bring them to the register because I thought they were in the parking lot, and she had to look them up for the bar code. Then, I accidentally loaded the wrong kind. It was 100 degrees outside so I did not want to have to unload them and then reload the right kind so I asked if I could just pay for the kind I had loaded and I would just get a refund for the kind I paid for. She said no. So, I returned to were the mulch was kept and unloaded the incorrect mulch and then reloaded the right kind. While I was doing this the cashier, who did not offer to call anyone to help me told my wife “if he had just paid attention to what he was doing he wouldn’t have to be doing this.” I realize the mistake was mine however she could have offered to get me some help or just said she was sorry I had to do this but no. Lowe’s, the day before offered to load 3 bags of mulch for me and even gave me a free bottle of water out of her own cooler. If I had just gotten enough from Lowe’s the day before I wouldn’t have had to do that.

My 20 year old John Deere L118 riding mower was due to be replaced but I was reluctant because of the difficulty getting help with the purchase in a big box store . I bought the L118 at Home Depot and am glad they still sell John Deere. This turned out to be a hassle free purchase. Well done.

I have visited several of the Home depot stores and the associates are always helpful. This store did not disappoint. I have recently moved in the area and this will definitely be my store!

Working on remodeling my home, this store is my Go-To shopping location for everything.

As a 30 plus year Big Box retired Store Manager I look around to and see things other customers may or may not notice. But what everyone notices and will find to be happening at our Home Depot in Trussville , Alabama are the following. 1.) A parking lot that is clean, shopping cart free so you can park, empty trash cans, clean side walk, items on the side walk priced, watered and organized. 2.) You will be greeted by friendly associates either first on the parking lot or when you walk in the store. 3.) You will find shopping cart ready for use without having to hunt one down. 4.) There will be friendly team members throughout the store to help you with your shopping need. They actually smile and greet you. Then believe it or not they still say " May I help you find something" they dont hide from you like the other place. 5.) You will find at Trussville , Al. Home Depot full counters so you can get what you came to buy as will as special items through out the store you did plan to buy but get anyway. 6.) Then finally the checkouts. I always use the self checkouts being a ole Cashier Supervisor once upon a time. But the team member there also greets you and then makes sure you are doing fine. So Great Job to Store Manager Christina Scott and her team at Home Depot in Trussville, Alabama. I would have to give you an outstanding visit is I were your District Mangager on todays visit as a customer I give you an A+... Thank You Dr. Phillip N Jones (d.d.hon)

I have always loved and shopped the trussville location...all staff have been very knowledgeable, friendly and helpful!

Carita is awesome casher in lumber and sometimes these people are not looked at as good as they should be. Thanks

the lady in counter tops lied to me and cheated on the amount by 4 sq feet i canceled it and was charged 200.fee fot coming out and measuring a bathroom vanity top ordered somewhere else about half of there price same quartz top

This was a great investment and great service by the system manager

I bought some packout and love then

The store is great! There are so many workers who are eager to help! They have so many workers that are very knowledgeable and all of the areas and anyone can direct you on who you need to talk to if they may not know about that specific area overall, we will from now on the using the Home Depot!