#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(318)671-6402

Tool & Truck Rental

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
6:00am - 10:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

6900 Pines Road

Shreveport, LA 71129

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 450 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (450)
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Showing 1-30 of 450 reviews
Store was very clean, employees are always professional and helpful. Needed help in the flooring ...
Store was very clean, employees are always professional and helpful. Needed help in the flooring section and was taken care of quickly. Employees were wearing mask and store wasn't over crowded.
by
  • Verified Purchase
  • Recommended
Rude people, go follow someone else instead of someone who spends a lot of money here and never s...
Rude people, go follow someone else instead of someone who spends a lot of money here and never stole a thing
by
  • Verified Purchase
Do not do online ordering. They will scr I ew it up
Do not do online ordering. They will scr I ew it up
by
  • Verified Purchase
Do not waste your time ordering on-line they do not pull the items until you arrive at the store ...
Do not waste your time ordering on-line they do not pull the items until you arrive at the store even though you will receive numerous text messages stating the items are ready for pick up. They did not even have enough of the item I ordered to fill my order.
by
  • Verified Purchase
Very clean and nice people in the store too help you when you need it.
Very clean and nice people in the store too help you when you need it.
by
  • Verified Purchase
  • Recommended
Great store and friendly staff. The young lady (Stacy) in appliances was able to handle everythin...
Great store and friendly staff. The young lady (Stacy) in appliances was able to handle everything I needed. Thanks again for all your help.
by
  • Verified Purchase
  • Recommended
Dave in plumbing went above and beyond the call of duty to help with my shower repair. He knew ex...
Dave in plumbing went above and beyond the call of duty to help with my shower repair. He knew exactly what I needed and took the time to help me to make sure I knew exactly what to do.
by
  • Verified Purchase
  • Recommended
Awesome Staff at Shreveport Pines Rd. Home Depot! My husband and I were in the Shreveport West Ho...
Awesome Staff at Shreveport Pines Rd. Home Depot! My husband and I were in the Shreveport West Home Depot store today. We are from Longview but what we were looking for was in the Shreveport store. We were greeted by a young woman in the Home and Garden center who was very helpful. We needed the Sierra RumbleStone 10-1/2” x 7” stone. The store had 59 but online they showed 200+. It was determined this must be a data entry problem. I wish I got the young woman’s name but when she couldn’t help us, she called for another associate to help. Fed was his name. What a blessing he was. While he and the young woman didn’t find the extra stone we needed, this guy went above and beyond customer service expectations. We were buying about 255 Rumblestones (two other sizes were bought) and Fred helped us stack on flats, he shrink wrapped the flats and loaded with his forklift onto our trailer and truck bed. The whole time Fred had a smile and you could tell it was genuine. He truly enjoyed his job and owned it. You would have thought he was the owner of Home Depot they way he took charge and was interested in making the customer happy. Home Depot, you have a treasure in this employee. We will be back! Terry and Diana
by
  • Verified Purchase
  • Recommended
This store and its associates are awesome they're always willing to help and don't ignore you.
This store and its associates are awesome they're always willing to help and don't ignore you.
by
  • Verified Purchase
  • Recommended
Great location with great products and great staff.
Great location with great products and great staff.
by
  • Verified Purchase
  • Recommended
The store is always clean and employees now where things are and are willing to help
The store is always clean and employees now where things are and are willing to help
by
  • Verified Purchase
  • Recommended
Store always clean. Staff very friendly
Store always clean. Staff very friendly
by
  • Verified Purchase
  • Recommended
I’m disabled & I received the Best Help! That anyone could ever ask for, by helping me to find ev...
I’m disabled & I received the Best Help! That anyone could ever ask for, by helping me to find everything on a shopping list! The Worker “Gabriel” was so very Kind & Helpful Too Me!
by
  • Verified Purchase
  • Recommended
Here is a store that is friendly and helpful. The employees appear happy to be there, there is p...
Here is a store that is friendly and helpful. The employees appear happy to be there, there is plenty of lighting, and you can spend hours there looking around or getting ideas for your next project.
by
  • Verified Purchase
  • Recommended
I found the products I was lokking for. Store clean. Associates were very friendly and helpful i...
I found the products I was lokking for. Store clean. Associates were very friendly and helpful included the greeter at the door.
by
  • Verified Purchase
  • Recommended
Good customer service
Good customer service
by
  • Verified Purchase
  • Recommended
Home Depot , Store 381 is the best store in Shreveport/ Bossier. Everybody was so friendly and he...
Home Depot , Store 381 is the best store in Shreveport/ Bossier. Everybody was so friendly and helpful . Marsadis gave me the best experience by communicating.
by
  • Verified Purchase
  • Recommended
Never have a problem finding what I need. I'm usually in and out in no time.
Never have a problem finding what I need. I'm usually in and out in no time.
by
  • Verified Purchase
  • Recommended
I recently purchased a home and wanted to see what floors Home Depot had to offer. The first time...
I recently purchased a home and wanted to see what floors Home Depot had to offer. The first time I went in the store, I required assistance in deciding what floors to purchase and to set up an appointment to have my rooms measured. That process took 3 1/2 hours. Once the measurements were completed I had to go back to the store to make the final decision on which floors to order and pay for my purchase, that day I waited 2 1/2 hours. Well....the perfect floors for me were online only solid bamboo flooring and took two weeks to come in. When they arrived to the store I went in to set up delivery and to order more flooring for three more rooms. The visited lasted 7 1/2 hours. RIDICULOUS!! The lack of knowledge from the flooring specialist and lack of support from management is unacceptable, especially seeing as though I’ve spent upward of $10,000. with Home Depot on this purchase. I am sure this is not an everyday occurrence, because I’ve shopped at this Home Depot before and had good experiences, but Customer service of this kind, is one time to many.
by
  • Verified Purchase
Great store with awesome personnel that appreciates and honors veterans and customers
Great store with awesome personnel that appreciates and honors veterans and customers
by
  • Verified Purchase
  • Recommended
the store was very helpful to me. everyone I met wanted to know if they could be of any help to m...
the store was very helpful to me. everyone I met wanted to know if they could be of any help to me. I was very satisfied with the product.
by
  • Verified Purchase
  • Recommended
The associates were very helpful and answered all of my questions.
The associates were very helpful and answered all of my questions.
by
  • Verified Purchase
  • Recommended
The store was very clean and the products were easy to find.It is always a pleasure to go into t...
The store was very clean and the products were easy to find.It is always a pleasure to go into this store..
by
  • Verified Purchase
  • Recommended
THe employees were friendly and helpful.
THe employees were friendly and helpful.
by
  • Verified Purchase
  • Recommended
There is always someone there to help answer questions and help you load your cart or vehicle. T...
There is always someone there to help answer questions and help you load your cart or vehicle. The store is clean, neat, and easy to locate the items you want. It is more like a neighborhood store rather than a big national chain store. I go out of may way to shop at this store. A real pleasant experience.
by
  • Verified Purchase
  • Recommended
Everyone is always nice, professional, and willing to help me find things when I'm needing help. ...
Everyone is always nice, professional, and willing to help me find things when I'm needing help. I love this HomeDepot on Pines Road.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
This has always been my store and I will always go to this particular store
This has always been my store and I will always go to this particular store
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Because they are very good to me and to my customers that I send there to them for their supplies
Because they are very good to me and to my customers that I send there to them for their supplies
by
  • Verified Purchase
  • Recommended
1 found this review helpful
kind and very helpful
kind and very helpful
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Don't go to this store after the day managers leave. Managers and employees don't have a clue abo...
Don't go to this store after the day managers leave. Managers and employees don't have a clue about the merchandise in the store. It clearly shows they were not trained or brief in the area in which they work.
by
  • Verified Purchase
Showing 1-30 of 450 reviews

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Pro Service Desk

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Thu: 6:00am - 10:00pm

Fri: 6:00am - 10:00pm

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Sun: 8:00am - 8:00pm

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