Rated 3.7 out of 5 by 11
Rated 5.0 out of 5.0 by Dholloman Wow
Fills my big garden tub fast. Easy install and looks amazing
June 7, 2016
Rated 1.0 out of 5.0 by scooterdp Nothing but frustration
Bought this faucet kit for a bathroom remodel project last December. Was installed by a plumber, and within 2 weeks the faucet started dripping hot water, which soon turned into a steady stream. Purchased a replacement cartridge and had same plumber install. Before he finished writing up his $95 invoice, the faucet started leaking again.
I called the Glacier Bay (i.e., Home Depot) customer service department, and they shipped us several more replacement cartridges, all of which failed. I went back to HD, and the plumbing department manager removed the hot water cartridge from the display model and gave it to me. It worked for about a month, then deja vu all over again.
We finally called in a different plumber, who installed a better known name brand, lifetime-warranted kit at a cost of $600 including labor. So 5 months and $700 later we have a working faucet.
To HD's credit, they refunded the entire original cost of the Glacier Bay product to us, in addition to having earlier issued us a $40 HD card when they learned of all our issues. This, despite the plumber having tossed all the original packaging in the trash in December.
Odds are you will be very sorry if you buy this product!!! Based on other reviews, ours is not an isolated incident.
May 29, 2015
Rated 1.0 out of 5.0 by Phil Poor product
Purchased this faucet, it looked great. Easy to install but the valves would not allow water to flow. Called the company, they were polite but really useless. The company advised me to return the product. The problem is, Home Depot is about 25 mile away. I couldn't take the chance the next faucet would also be bad and have to make another trip. The selection at my Home Depot store for tub faucets was really slim. I ended up purchasing another faucet at competitors store. They had a better selection on hand. Too bad because I really prefer Home Depot. Don't waist your time or money with this faucet
July 2, 2013
Rated 1.0 out of 5.0 by Titu Living Nightmare after buying this product
I bought this product (Builders 2-Handle Deck-Mount Roman Tub Faucet in Brushed Nickel) about 2 months ago. Had it installed by a plumber.
It worked for 2 days and then cold water faucet started leaking.
Went back to home depot, returned the defective one and bought a new one.
I had it installed again and the same problem surfaced again.
I then called Glacier bay and they sent me the cartridge. I replaced the cartridge but the problem still did not go away. It has been 2 months and I have not able to use my roman tub.
I am not sure if Home Deport will take back the faucet since I have thrown away the box. More than likely, I will have to buy faucet of another brand.
If I call Glacier bay, they would send me another cartridge.
It has been really frustrating. I would never buy another Glacier Bay product.
August 28, 2014
Rated 5.0 out of 5.0 by jonjon1 Classic, Elegant Style
I just received my Roman tub faucet today and it is much better than I had anticipated. It will be a month or so before we can install it as our project is running behind schedule. I love the elegant look and feel of the handles and elongated spout/filler. The handles are a nice size and turn fluidly. This has a very classic and elegant look to it. It will add a nice touch to our remodel project without having to spend a fortune. Overall a great value for a quality product. I can't wait to get it installed!
October 22, 2012
Rated 4.0 out of 5.0 by Bill Looks and feels great
I like the faucet very much, but it did not come with a plug to cover the spout set screw hole. I find this very odd since in a Roman Tub installation the back of the spout with set screw hole is facing into the bathroom. There is no set screw hole plug or cover shown on the parts list in the box, nor in the online documentation for the product. I hope this is an oversight and I can get a plug when I call Glacier Bay next Monday after the Thanksgiving Holiday 2012!
November 21, 2012
Rated 5.0 out of 5.0 by Debi best purchase ever and a great price
searched many other stores and couldnt find one that was this exact size and is a really excellent price
July 8, 2014
Rated 5.0 out of 5.0 by CMMToolMan Very nice tub faucet
I am very impressed with the look and feel of this faucet. It has substantial weight, a beautiful chrome finish and the brass components look to be of very high quality. It came with nice braided metal flexible water lines to connect hot and cold. It is well packaged to prevent damage to the parts. I have not installed it yet, but I'm looking forward to a nice upgrade to my existing fixtures.
October 28, 2012