Rated 2.2 out of 5 by 6
Rated 1.0 out of 5.0 by bonbon711 Hate it
What a disappointment. I could write a book about the problems with Kitcheaid. They did finally replace one unit after 5 service calls but the replacement is no better. Consumer reports had touted this refrigerator so I figuired it was a good one. Do yourself a favor and buy another brand. I would purchase a more expensive brand with better customer service!
June 22, 2016
Rated 1.0 out of 5.0 by jenhoptx Go Ahead and Buy the SubZero
In December of 2006 remodeled our kitchen and installed a beautiful Kitchen Aid side-by-side build in refrigerator (model #kssc48qms 02). We decided to save about $2,500 by going with the the KA Architect Series. It was a big mistake. Read on to learn about how this Kitchen Aid could end up costing you more to own over the course of its lifetime:
Our Kitchen Aid built in worked well until 2011 when it began to make an strange noise and we had to have the main control board replaced (kitchen aid replacement part was used). The repair man reported that it was very unusual to have to replace that part- especially in a built-in appliance only 5 years old.
In 2015 we began to have problems with our ice maker. It would work and then stop working for about a month. By May of 2015 the system stopped cooling and we had to call Kitchen Aid who sent us to a certified service provider. We had to have the entire sealed system replaced. Kitchen Aide's warranty covered the parts and we paid $1,514 for the service. Within a week our ice maker died completely. The Kitchen Aid repair person came back and and quoted us $500 to replace the ice maker and the eye. We opted to wait as we had just spent $1,500 on the sealed system.
In June of 2016 we had the same certified repair company out to fix the ice maker (which had been left in the off position for a year). We paid $500 for a new ice maker and valve switch. The valve switch had been burned out. The ice maker cycled once, tech left. No ice was ever made. Two weeks later (today) we added the IE to the list of expenses- to no avail. After several more hours and time on the phone with Kitchen Aid directly, it appears that the original issue with the control board in 2011 seems to be the culprit. Only now- since Kitchen Aid has fixed the known problem of a bad control board for our model - and no longer makes the piece we need- instead of just replacing the original small control board (again) I will have to pay to have the entire control board replaced to the tune of $700 or so for the part and who knows what for the service charge. We are out of warranty – and so far it doesn’t look like Kitchen Aid will help us to at least cover the cost of second replacement control board.
I will also add that we originally paid over $8,000 for the built in fridge. Now that we have the unit built in we are between a rock and a hard place as it will cost us over $10,000 now to replace this 10 year old machine. Even though we are now close to $2,600 in total repair costs (bringing the grand total cost to $10,600) we still do not have a working unit and it still makes more sense to keep trying to fix it than replace it. Surely high-end built in appliances are expected to last more than 10 years without needing to be completely rebuilt, right?
July 5, 2016
Rated 1.0 out of 5.0 by CincyMark Disappointed
We purchased this refrigerator in May of 2013 for a custom built house built that we had built. We looked at all of the brands and selected Kitchen Aid for all of our kitchen appliances because we liked the stainless steel appearance, and they seemed high quality. After about 18 months, the ice maker suddenly started leaking a large amount of water onto our hard wood floors. Luckily, my wife was at home at the time, and I was on my way home. My wife had to keep mopping up the water so our wood floor would not be ruined, until I was able to come home and figure out how to turn off the icemaker, which did stop the leak. I then tried to pull out the refrigerator from the wall to turn off the water behind the unit. Unfortunately this unit really isn’t made with functional wheels/rollers underneath There are leveling legs in the front of the unit, but even with those all the way retracted, the weight of the unit is still not on the rollers enough to move it. So I had to give up on shutting off the water, and just went ahead and called a service man. The service man came out, and ended up having to replace the entire ice maker unit, costing $297 in parts and labor. He also noticed that some plastic cams on the bottom hinges that help the doors close have broken, but he did not have those parts, and that would cost extra including another service call to get them replaced. I am very disappointed to have to pay that much money on an appliance that is only a few months out of warranty. I contacted Kitchen Aid via e-mail and their response was that there was no way they could have known the ice maker would fail and that I should have paid extra for an extended warranty. I feel like if they did any reliability testing at all or had any contact with their customers using their appliances, they could have/ should have known that their ice maker could fail and leak with normal use. So, I would not recommend any appliance from Kitchen Aid, as they only seem to care about their appliances while they are still under their warranty.
May 30, 2015
Rated 5.0 out of 5.0 by Homeowner 13 years and counting
Installed during a whole house remodel 13 years ago and still going strong. Never any problems or concerns.
March 5, 2015
Rated 4.0 out of 5.0 by InformedConsumer Measure, measure, and measure again
KitchenAid refrigerator review
February 14, 2015
KithenAid's website states that this refrigerator is discontinued. Although the review is for the KSF26C4XYY, it may provide useful information for similar models, and has some good advice regardless of model and brand. I started using this refrigerator January 11, 2015.
The lighting is wonderful. Huge improvement over the old one or two light bulbs in the old refrigerators. It seems spacious. We are still getting used to the different configuration. We believe it may have more space than our old 1998 Whirlpool side-by-side. The drawers are roomy.
Another reviewer complained that the drawers break easily. I'm not sure how anyone can manage to break a drawer, however if they are not pushed in all the way and the door is pushed closed, that could contribute to the drawers breaking. Carefully read the warrantee; these are covered (unless it is obvious abuse or user error). I did discover that the two door bins that can hold gallon sized milk containers will hit the meat drawer. Be careful how these are positioned and gently close the door to make sure the bins do not hit the drawer and the items in the bins do not hit the drawer.
Carefully measure the space where the new refrigerator will go. If there is currently a refrigerator in the space, carefully measure that too. DO NOT believe the measurements provided online. I have a very tight space for the refrigerator and I was basing the purchase of this unit on the measurement information that was provided online. The top of the cabinet is not completely flat....there's a bit of a bow or bulge. Additionally, the cabinet of this refrigerator is 68-1/2 inches tall; the online specifications show 68-3/8 inches. OK, one may think an 1/8 inch is not a big deal, but it is when dealing with an older kitchen and tight spaces. Fortunately there was just barely enough space. The installation instructions recommend 1/2 inch (4/8 inch) space at the top and the sides for proper ventilation.
I purchased the KitchenAid KSF26C4XYY side by side specifically because the doors are hinged such that they do not require additional space on the side to open. Most of the other brands of refrigerators require up to 2 inches additional space to each side to open the doors. My space has a short wall to the right. I had a choice of buying a smaller 33 inch wide refrigerator (smaller capacity) or this 36 inch wide refrigerator. Here's another discrepancy: online the width is stated as 35-3/4 inches; the actual width is 35-1/2 inches...at least when measuring the top of the cabinet. The actual width is harder for me to calculate. As with the top, the sides have a bulge and are not flat. My first guess is the bulges are from the insulation. My second guess is poor quality control. Regardless, assume the larger measurement.
I wanted the larger capacity so I went for the KitchenAid. When shopping, bring a tape measure. Pay attention to how the doors open and how much space they need. Measure the body of the refrigerator, then measure the doors. Many brands also require more width and height for the doors and hinges. Measure the doors into your home and the doors into the room where the refrigerator will be located. It is best if the refrigerator can be moved in without removing its doors and hinges. Measure your doorways.
I read another review that complained about this refrigerator being louder than an older one. My observation has been that new refrigerators in general are a bit louder. I replaced a 1998 Whirlpool Gold side-by-side with this Kitchenaid. My perception is the new refrigerator is louder. As another reviewer stated, this refrigerator has dual condensers. I thought I read that too, but now I can't find that information. It does seem like the fans in the freezer and refrigerator operate separately, and this may account for higher levels of noise at times. If you are overly sensitive to noise, then you will find this refrigerator noisy at times. However, I have another refrigerator that I bought in 2005 which is also a bit noisier than the old one it replaced. I suspect this is a fact of life with the more efficient compressors. A 20 or 30 year old refrigerator will likely be much quieter than a modern refrigerator. Basically, it's a fact of life and we all have to deal with it.
The ice maker and water dispenser, and this is for any refrigerator, complicates the reliability of refrigerators. If you use them, expect to have problems at some point. If you don't use them, you will likely have a reliable refrigerator. I can recall, going back to the 1970's, that ice makers are trouble prone and will likely fail requiring replacement over the life of the refrigerator. About the only reliable ice maker I have seen was in the refrigerator that my grandmother bought in the 1950's. That refrigerator had one service call in 30 years....they just don't build them like they used to. So in other words, expect to have issues with the ice maker or water dispenser. If you don't have problems, consider yourself lucky.
My family rarely uses the water dispenser and we almost never use ice. I have an excellent water filtration system with faucet that we use. I prefer room temperature to warm water...healthier anyway. Since we don't use the ice, it just sits in the ice dispenser. Over time due to the automatic defrost, opening and closing the door, etc., the ice starts to melt or evaporate. My ice hadn't been used in about three weeks and I just discovered it had frozen into a big mess. Nothing would dispense and I couldn't shake it out. My ice bucket is now in my sink waiting for the ice to melt. I turned the ice maker off so that I won't have to deal with this anymore.
The ice maker is noisier on this refrigerator due to it being on the door. This is most likely the case with all ice makers on the door. The traditional location for the ice maker was deeper inside the freezer and the noise of the ice maker was less noticeable.
Overall, I am satisfied with this refrigerator. It actually exceeds my expectations. Hopefully it will be reliable; only time will tell. If I had the space, I would have bought the Samsung dual French door refrigerator (French doors on both the refrigerator and freezer).
February 14, 2015
Rated 1.0 out of 5.0 by sheener Do Not Buy
Good news- big
Bad News - freezer door sweats (replaced 3 times and still does it)
Ice maker replaced in less than 2 years
Not what you would expect from Kitchenaid, especially at this price point
October 9, 2014