Rated 1.0 out of 5 by 2
Rated 1.0 out of 5.0 by CAteacher Poor quality mop for the price (or at any price).
The plastic handle to squeeze the mop broke the first time I used it. The mop head keeps trying to fall out. The squeeze out feature is awkward. The mop head is worn out already and breaking down into little pieces of sponge that get left behind when cleaning the floor.
I wish I would have bought something different!
February 15, 2012
Rated 1.0 out of 5.0 by Disappointed Don't waste your time or money!
I wish I had read reviews BEFORE purchasing this product. What a huge disappointment. I've owned the Rubbermaid Steel Sponge Mop for almost 20 years and never had a problem because the original sponge refills were truly a great sponge. I recently needed to replace my sponge mop head so I decided to buy an entire new mop with the head since I loved the mop so much - I thought it would be great to have 2 of them. Well, was I wrong. Just like the others sadly found out, I used my new sponge mop with the brand new refill that came with it and in less than 20 minutes of use I noticed that the center of the yellow sponge was beginning to bulge. As I squeezed the water out of it, the cellulose yellow sponge came right out of the metal grip. I was so shocked. I decided that before I return it, I would call Rubbermaid to see what they had to say. I might as well have just talked to a wall. I told the customer service representative about the problem as well as the fact that this is being experienced by others too. She claimed that they were not aware of any problem and that it was probably just this one incident. How sad! I told her about the other reviews but she basically seemed very unconcerned. Not a good sign for Rubbermaid! Now I have a useless mop. I will return the new one and get a refund, but now I have nowhere to purchase a decent mop head for the mop that I already have. I will not be looking to purchase any Rubbermaid products in the future as their customer service is very unsatisfactory. Don't waste your time or money. And if you accidentally already have, then call Rubbermaid to let them know that this is a REAL problem, not an isolated incident.
April 8, 2013