We're so sorry that your freezer stopped working, causing the items inside to spoil. We hate to hear this and we completely understand your disappointment. We encourage you to reach out to us directly so that we can dialogue with you easier about this issue and find a solution together. Please feel free to connect with us through email on our website anytime or call us at 1-800-626-2005 Monday through Friday 8 a.m. to 8 p.m. ET or 8 a.m. to 7 p.m. ET on Saturdays (we're closed on Sunday). You mentioned a different brand other than GE Appliances, which is what this freezer is, so please have your model number handy when you connect with us. Take care, Kelsey@GEA