Reviews for E Lansing #2723

Had to get some new exterior doorknobs and needed extra keys made. Emma did a great job helping me pick out some custom keys and made the copies all while having a pleasant conversation to pass the time. In short, she provided amazing customer service which is so rare right now.

We went into the store today to purchase 2 doors and new floors. We could not get anyone to help us. FIVE different associates walked by us, but not one stopped to help.

Highly recommend Joe in the appliance area nice person , knows what he’s talking about 5Stars

The price of softener salt increased significantly! That is not acceptable! I am on a fixed income.

Sales representatives were all courteous and helpful. I found what I needed with the best prices in town.

I was struggling to find an oven that would fit my kitchen and budget and the Okemos store was the only place i got the help i needed. Thanks !!!

I purchased floor tile online to pick up at the store. The customer service employees were very courteous. I felt welcome in the store. Wherever I went I got a casual hello. Great overall experience!

As a woman who does not know much about home repair, but whenever, I come into Home Depot, there is someone there who can guide me through the process and provide me with the materials I need. When buying appliances, I get the same individualized attention.

I just wish that this particular store had more variety in what they had in stock as far as power tools and other related accessories like Packout go. Overall a great store, very convenient, the staff have always been friendly and understanding, if a mistake was made on my end somehow they were very willing to fix it and take prompt action to correct what really was my fault.

Excellent customer service at this specific Home Depot. Not only from Tina, but also from Jasmine. What a great team of over achievers. They really do go above and beyond for their customers here. We are hoping all the employees are as great, but our experience so far has been excellent. Thank you!

I was very pleased with this shopping trip. I have visited the store before and didn't get the assistance I wanted. This time there were quite a few salespersons around and I was able to find a helpful one. His name is Randy Z. and he is extremely helpful!!

Very friendly staff, Justin from lumber was soooo helpful! Our cashier Mary, was pleasant and so quick. Great experience.

I needed assistance but most of the people that work there looked unapproachable.

The store was clean and everyone did their job so well thank you for making this more than just a place to get paid from

Entire store exemplifies a well trained and happy staff. Well educated in the products they cover. Sensational desire to accommodate customer needs and create a customer bond that keeps them coming back for that productive and positive experience we all yearn for. Thank you again for your diligence and superior Management skills! Your people are great because you are great. And we need that TO GET THINGS DONE!!

Store was clean & employees super helpful

This store may appeal to the needs of small projects and be helpful to most. But when I couldn’t get a single employe to help me load privacy fence panels while my 86 year grandpa in a walker struggled to help me the store gets 1 star. And before you think why did I ask an 86 year old man to help I had several employees avoid eye contact with us as close as 5 feet just to avoid being asked to help. I’ve bought lumber at other home improvement stores and all have helped me load my truck or trailer. The cashier simple said I could “pull” my trailer up to load them but didn’t ask anyone to help me when I addressed it to him. Parking doesn’t even allow you to to pull in a trailer easily, cramped.

Friendly and helpful

I went shopping at The Home Depot in Okemos Michigan. This was my first stop to check product and prices. A sales associate named Joe in the appliance Dept. came to me and answered all of my questions. I was so comfortable and impressed with Joe that my shopping stopped right there and I bought my dishwasher right then and there.

It was very busy in the garden center, yet the staff was very pleasant and helpful. In particular, a young lady by the name of Catherine who muscled up some very heavy patio blocks onto a cart, and then into my car for me!

I just purchased a dishwasher. Joe was my sales associate. He bent over backwards to accommodate my questions and needs. I was treated more than fairly.

The service I receive is friendly and professional

Angie, an assistant manager and Jacob helped my wife order an item, they only had one of in the store. This allowed them to keep a display and get one for us. That was very helpful.

Employees at this location are always pleasant and very helpful. Store is clean and well organized.

Customer service at this store has always been amazing. Employees go above and beyond.

This is more of an employee review. Collete is THE best. She helped me with SO MANY things concerning the plumbing project I have to do at home. VERY knowledgeable about her store(where stuff is) AND HOW to do the job I was going to do. This was the single best interaction I've ever had with any employee at any store ever.

there is a very large difference in the knowledge of the employees in the trades dept.!

Received great assistance from Madeline as she went above and beyond to help us get the flooring we wanted and needed for our project! She was courteous, knowledgeable and ensured to check on items we needed - she solved a website issue with SKU numbers and am so very grateful.

Excellent store and friendly people at all time!!! :)

Great store, friendly staff