#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(410)418-5004

Tool & Truck Rental

(410)418-5010

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

9190 Baltimore National Pike

Ellicott City, MD 21042

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 392 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (392)
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Showing 1-30 of 392 reviews
Informative, friendly employees who will stop what they're doing to help you. Even though, we li...
Informative, friendly employees who will stop what they're doing to help you. Even though, we live in Columbia MD, we always go to this store because of the cleanliness of the store, well marked aisles and of course, the service.
by
  • Verified Purchase
  • Recommended
I use the store two to three times a month. Its always enjoyable. Items on sale...price can't be ...
I use the store two to three times a month. Its always enjoyable. Items on sale...price can't be beat.
by
  • Verified Purchase
  • Recommended
Store was generally dirty and disorganized. However, with some work I was able to get what I went...
Store was generally dirty and disorganized. However, with some work I was able to get what I went there for.
by
  • Verified Purchase
1 found this review helpful
Well stocked, informed workers, convenient location, reasonably priced items, and easy to navigate!
Well stocked, informed workers, convenient location, reasonably priced items, and easy to navigate!
by
  • Verified Purchase
  • Recommended
I bought many items from door department and plumbing. David in mill work is very friendly and he...
I bought many items from door department and plumbing. David in mill work is very friendly and helpful to assist me. Angela in pro desk is very nice to find me what I need..
by
  • Verified Purchase
  • Recommended
I have always received excellent service by employees at this location.
I have always received excellent service by employees at this location.
by
  • Verified Purchase
  • Recommended
The store was clean and well organized. The customer service was terrific thanks to Brittany and...
The store was clean and well organized. The customer service was terrific thanks to Brittany and the staff were very helpful.
by
  • Verified Purchase
  • Recommended
Could see what I needed on pallet on very top shelf. Steve, a truly gifted forklift operator, go...
Could see what I needed on pallet on very top shelf. Steve, a truly gifted forklift operator, got it down for me, unwrapped, and checked that it was what I wanted. A real service oriented employee, as were others and at check-out.
by
  • Verified Purchase
  • Recommended
There are 4 or 5 other Home Depots that I could shop at. I have found the customer service at the...
There are 4 or 5 other Home Depots that I could shop at. I have found the customer service at the Elliott City location is superior and I will go out of my way to shop there. Keep up the great work!
by
  • Verified Purchase
  • Recommended
Don’t bother bringing your lawnmower here for repairs. Did nothing.
Don’t bother bringing your lawnmower here for repairs. Did nothing.
by
  • Verified Purchase
1 found this review helpful
Had a great friendly experience today - Betsy in tile went out of her way to help me with my DIY ...
Had a great friendly experience today - Betsy in tile went out of her way to help me with my DIY project. This guy in Plumbing pointed me in the right direction 3 times. I needed stuff not in plumbing! The 2 people I spoke with saved me tons of time and knew their stuff. For me - it was a great experience - the check out person was also very nice helping me with my tiles.
by
  • Verified Purchase
  • Recommended
I like the easy access to garden and parking. I also like the covered part of inside garden where...
I like the easy access to garden and parking. I also like the covered part of inside garden where ,for example the pond stones are stored . I usually shop at Columbia but everything there is out in the open so if recent rainfall you have wet bags and leaking once in the car.
by
  • Verified Purchase
  • Recommended
Cashier double charged me and I didn't notice until I was home. I have to make another trip to HD...
Cashier double charged me and I didn't notice until I was home. I have to make another trip to HD with the kids because they refuse their mistake any other way.
by
  • Verified Purchase
1 found this review helpful
John Kortz provided excellent service during our visit to purchase a door for our garage. He was...
John Kortz provided excellent service during our visit to purchase a door for our garage. He was extremely patient and helpful. We would highly recommend John and the Ellicott City Home Depot Store to our friends and neighbors!
by
    • Recommended
    We just bought an old home in the area in need of many repairs and remodel. Home Depot has been o...
    We just bought an old home in the area in need of many repairs and remodel. Home Depot has been our "home away home" as we wrestle with all the hard decisions. Their product selection is massive and so helpful in making these hard decade-long decisions. Better than that is their service. Everyone is smiling and so helpful! During this rebuild, my wife and I are at the store almost daily and it's such a pleasure to be there. Thank you for exceptional service!
    by
    • Verified Purchase
    • Recommended
    I had an excellent store employee, Ryan, who helped me from selection through loading my closet d...
    I had an excellent store employee, Ryan, who helped me from selection through loading my closet door purchase! This kind of customer service is EXACTLY why this Home Depot is my favorite store for home repair, remodeling, paints, gardening items. I recommend this store and staff to my neighbors and friends.
    by
    • Verified Purchase
    • Recommended
    As an Elliott City long term resident, I think the location of this store used to have bad Fenshu...
    As an Elliott City long term resident, I think the location of this store used to have bad Fenshui because all the stores built there had bad business :-(. Home Depot changed this trend. This is my favorite store to visit. It is always clean. Employee are helpful. Garden is always beautiful.
    by
    • Verified Purchase
    • Recommended
    The store employees were very helpful and kind.
    The store employees were very helpful and kind.
    by
    • Verified Purchase
    • Recommended
    No one was available to make a key form. Non of the workers present could operate the machine
    No one was available to make a key form. Non of the workers present could operate the machine
    by
    • Verified Purchase
    1 found this review helpful
    The associates "working" in this store have no idea of what customer service is. I do not recomm...
    The associates "working" in this store have no idea of what customer service is. I do not recommend this store if you are purchasing anything other than the basics, i.e., light bulbs, screws, etc. I will not be going back to this store for any other major purchase, even though we have other areas needing improvements.
    by
    • Verified Purchase
    2 found this review helpful
    This store is well stocked and clean. If you know what you are looking for and where to find it,...
    This store is well stocked and clean. If you know what you are looking for and where to find it, you're good. If you need help; however, you're out of luck. Employees are not knowledgeable or helpful. If you are able to find an associate, they might be able to tell you which aisle to find your item, but that's about it. "You can do it, but they CAN"T help!"
    by
    • Verified Purchase
    2 found this review helpful
    Helpful and courteous employees. Can generally always find what I need here.
    Helpful and courteous employees. Can generally always find what I need here.
    by
    • Verified Purchase
    • Recommended
    Excellent Staff and Store
    Excellent Staff and Store
    by
    • Verified Purchase
    • Recommended
    So nice to have associates available to answer questions!
    So nice to have associates available to answer questions!
    by
    • Verified Purchase
    • Recommended
    good store, well stocked. EXCELLENT CASHIER IN GARDEN AREA (SHARON)
    good store, well stocked. EXCELLENT CASHIER IN GARDEN AREA (SHARON)
    by
    • Verified Purchase
    • Recommended
    It's a great store with wonderful staff everyone is nice and knowledgeable about the store and I ...
    It's a great store with wonderful staff everyone is nice and knowledgeable about the store and I always have great experiences there
    by
    • Verified Purchase
    • Recommended
    Every time I go into this store, everyone is extremely helpful and friendly. When I use the app t...
    Every time I go into this store, everyone is extremely helpful and friendly. When I use the app to locate merchandise it is always where it is said to be. Never any waiting or long lines. Employees have gone above and beyond to assist me.
    by
    • Verified Purchase
    • Recommended
    I was disappointed that some employees that I spoke to were unable to direct me to the store prod...
    I was disappointed that some employees that I spoke to were unable to direct me to the store product location. They would only guess!!!!!! Store security should be stronger especially when a shopper is able to exit the store without displaying a receipt when asked by a checkout clerk. The product that I came for was out of stock and the floor clerk and his supervisor could not tell me when or if it will be restocked but recommended that I go to another store.
    by
    • Verified Purchase
    • Recommended
    Everyone in this store was friendly & helpful. It is a pleasure to shop here.
    Everyone in this store was friendly & helpful. It is a pleasure to shop here.
    by
    • Verified Purchase
    • Recommended
    Everything at the store is stellar except for the returns department. Total lack of professionali...
    Everything at the store is stellar except for the returns department. Total lack of professionalism.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Showing 1-30 of 392 reviews

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