My name is Stephanie. I have been a general contractor in Eugene for twenty plus years. When I first got here I spent most of my time shopping at our local home improvement stores. Although one has grown considerably over these last years they seem to have be unable to keep the same staff throughout the years. They do have knowledgeable staffers but the constant changing of the guard has made it impossible to build relationship.
For the last few years I have been shopping mostly at the 4003 Home Depot. I value the employees and the effort they expend on my behalf. I know they treat everyone this way because I am in there alot. The best thing, however, is the consistency of the staff. I don't feel like anything less than a friend when I go into the store. Everyone there smiles and says "Hi Steph". They go out of their way to help me and I will tell you, this means something.
Over the years being a woman in this field has been both rewarding and challenging. Although not many women work in my field, coming to Home Depot would make any woman feel valuable. Everyone there, and I mean everyone, is smart, concerned about my needs and friendly.
When I have a pressing need while on a job site, one phone call will get me an immediate answer. Besides having competitive pricing they have the desire to see to my needs. I have heard over the years that there is a home improvement store that caters to women. I have been to that store when clients of mine use that stores credit card and I can tell you, I don't agree. Although they have a different selection of some items, they don't have the staff to deliver what your folks do.
You have a great group of people at 4003. They are more than helpful and smart; they are friends. I don't know any of them outside of Home Depot, but when I'm there I truly feel like I'm Home.
I know you have done things in the past geared toward getting women into your store. You should keep it up and even escalate it. There are a lot of things you could do to instill a confidence in a group of single moms and young women by encouraging them to try things that may be outside their comfort zones. Your people at 4003 could handle it. In my line of work I hire as many women as I can and with a little teaching, they all not only prove to be great workers, but they grow in their confidence. It is very rewarding to see that growth first hand.
You all have the power to change lives. I realize that seems like something that maybe a hardware store isn't in the business of. The motto of my business is "Changing Women's Lives, One House At A Time". It shouldn't be something I do either. My brother tells me all the time to stop hiring people who need to be trained but what I give is passed on. These moms and young women get a huge confidence boost and in turn are more assured parents and community partners.
Regardless, you have a great staff and I enjoy them all very much. Thank you for what you have done to keep that going.