#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(916)394-0461

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Location

4641 Florin Rd

Sacramento, CA 95823

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Upcoming Workshops

Customer Store Reviews

  • 4.6 out of 260 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (260)
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Showing 1-30 of 260 reviews
Owner ST Mary’s garage door Services
Very good customer service very helpful
by
    • Recommended
    I got the tool that I need.
    I got the Anvil hoe/cultivator combo which is exactly what I wanted. cheap and very useful. Thank you.
    by
      • Recommended
      Who is in charge? The staff lacks motivation and respect for their customers.
      I order online so I do not have to wait for a person to open a lock or even wait to have paint made. I received a text saying my stuff was ready at the desk. Oh man, sure enough 1 person at the desk, 6 people at returns and the person at the online pickup area was looking for a guy named Cody who was said to be playing around again in receiving. I will cancel whatever was to be picked up. I grabbed 1 of 5 things I needed. I walked by 5 people standing at the self-checkout area, 2 at registers, 2 at the podium, one 3 feet away from the others standing in front of the doors. What the heck people? Who is managing the staff? Get your act together.
      by
        Go before 4:30 PM
        I wanted some blinds cut at the Florin store but nobody was available on the floor. I got there before 4:30 and left at 5:15. If you need to get work done, try somewhere else.
        by
          Emma, Christina and Rosa are the exceptional persons assisting me at prodesk
          I come to look for my items and this 3 persons are the best assisting me always
          by
            • Recommended
            Service was great.
            Lisa C. Was a great help
            by
              My local store
              Friendly customer service, clean store. Special mention to nice and thorough cashier Christy,
              by
                • Recommended
                Great employees!
                Usually I have to track folks down but this store seems to have the right balance of knowledgeable and helpful folks. Its always a fine experience but today they went above and beyond to help me get the right stuff for my project.
                by
                  EXCELLENT CUSTOMER SERVICE!!!!!!
                  Came in with my 3yo son to get new keys. We were in & out very quickly and Isaac was very patient and helpful. Never going to Lowe’s again. 5 stars!!! *****
                  by
                    • Recommended
                    Home Remodel
                    I was with a relative who was looking for fixtures for a couple of her bathrooms. I just needed batteries. This store always operates in a professional and friendly manner. there is always someone around who can answer your questions or point you into the right direction.
                    by
                      • Recommended
                      Amazing location!
                      Great place to go and very helpful associates and amazing customer service all around.
                      by
                        • Recommended
                        Excellent employees
                        Everybody is so helpful. love the plant selections.
                        by
                          • Recommended
                          Great Customer Service
                          We went to buy a washer and dryer for kids new house Romika Singh Was the lady that helped us she was very knowledgeable and very friendly took very good care of us were very happy
                          by
                            • Recommended
                            Customer Service
                            I have been to the Florin location numerous times and Alyssa was friendly impressionable, friendly and helpful. I hope Alyssa gets the recognition that she deserves.
                            by
                              • Recommended
                              Not a well oiled machine
                              I have a better chance of finding a $20 bill on the floor there than finding someone qualified to help in the department I'm looking in. A lot of shelf stockers in front, but far from DIY-friendly. Long lines behind contractors and wannabees, but I must admit great selections.
                              by
                                • Recommended
                                good service
                                I am happy with the help and service I got at Home Depot
                                by
                                  • Recommended
                                  Service with a smile from employees even behind masks.
                                  I needed keys made for a home nearby and I was in a great hurry. The gentleman, ALVIN, was kind, considerate and helpful. That's why I appreciated shopping at this Home Depot on Florin Rd in Sacramento, CA.
                                  by
                                    • Recommended
                                    Rizza
                                    She help me to apply a home depot credit card and I got $100 off
                                    by
                                      • Recommended
                                      Outstanding Service
                                      This store has everything I need and I get help finding what I cant find.
                                      by
                                        • Recommended
                                        Alyssa was amazing!
                                        Super great customer service from Alyssa… thank you for being so kind and patient
                                        by
                                          I was ringing up items in self checkout and came in touch with a rude, unfriendly, judgmental emp...
                                          I was ringing up items in self checkout and came in touch with a rude, unfriendly, judgmental employee. She looked in my basket and then proceeded to go through the screen and looking at items in my basket. There were other people who were ringing up items and did not have any issues with this same employee looking at items and the register to see if they had rang up all their items. I felt I was profiled and treated unfairly. I am a frequent customer and have a credit card with Home Depot. I will not be shopping at this location, where they have poor customer service. That employee should be behind the scenes and not have any customer interaction. She needs to learn how to give great customer service because without customers she would not have a job. DO NO SHOP AT THIS LOCATION!
                                          by
                                          • Verified Purchase
                                          Employees here chit chat with each other and do their best to avoid customers. Today's experience...
                                          Employees here chit chat with each other and do their best to avoid customers. Today's experience was horrible. Never going back to Florin Home Depot! Will pass it to shop at Meadowview. Approached self check, Maria P was there. Asked her to sanitize the station so we can use it. She goes and answers the phone. She was on the phone for awhile so I proceeded to her and asked her for the sanitizing stuff, she told me to wait...she asks the other girl at the register if she sent someone on break? The girl said no, Maria P then says, what the f word is she talking about then? They continue to chat about the other person's break. I interrupt and said I need to check out and if she had sanitizing stuff. She looks around and unable to find it. Then, she passes me to go and scan another customers item at the self check. I said, hello? I was here first and you're not helping us? My Husband is irate at this point and asks for the supervisor. Aaliya came over and after I told her about Maria P's unwillingness to help us sanitize the station so we can check out, she apologized and helped us wipe down the station with the wipes that Maria P found and just left it there on the counter so we can wipe it down ourself? Good thing Aaliya wiped it down for us. Anyways, as I'm scanning ALL OF OUR ITEMS, one on the items had a QR Code reader so the scanner picked it up and told us it wasn't scanned and to rescan it which we did and here comes REZA who treated us like we were thieves. She asked what we scanned before the boxes? I told her it was the trash bag, she said well you didn't scan the trash bag. I'm like are you kidding me and I pointed to the screen where it said trash bag. Then, she said oh, well how many boxes did you scan? I said 10, and counted it out on the screen where it showed 10! I said did you want to count it? She then did her thing and said we were done. I felt very uncomfortable with this transaction and I felt like we were treated like thieves. My Husband said leave all the stuff and let's go to Meadowview. But, I said no we're already here, it's over $120 worth of stuff we needed which were moving supplies and garden stuff. I should've listened to my Husband because this store did not deserve a penny from us! I regret giving this store our money. From what I see, your employees Maria P and Reza have bad customer service. I figured it's ghetto there but that's no excuse for bad behavior, using curse word in front of customers, or treat your customers like criminals. HORRIBLE HORRIBLE HORRIBLE Employees MARIA P & REZA! You lost a customer and home owner because of Maria P and Reza. I will also now tell my family and friends to avoid your store. Word of mouth goes a long way.
                                          by
                                            The paint staff and appliance staff are so awesome and helpful. Josha in appliances was super hel...
                                            The paint staff and appliance staff are so awesome and helpful. Josha in appliances was super helpful I was blown away with the great customer service.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            The store was neat & clean. The staff was accommodating to all of my building needs.
                                            The store was neat & clean. The staff was accommodating to all of my building needs.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Bryan in Pro Services was very helpful in placing my order. He even saved me $170 by recommending...
                                            Bryan in Pro Services was very helpful in placing my order. He even saved me $170 by recommending I sign up for the Pro Rewards. I have had to call a couple times because of questions on my order and he recognized my # and that I was calling in. He did a great job!!!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Assistant Manager Korina is very helpful! She went above my expectations to fix a problem that I ...
                                            Assistant Manager Korina is very helpful! She went above my expectations to fix a problem that I caused. She was very friendly, attentive, and helpful! I expected a battle but was very surprised that she wanted to help! Her and her staff members, Veronica, Erica, and Deonica are all the reasons why I would go back to that location! Thank you all and stay safe!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            The store puts the Beyond Bright on a lighting aisle. It was visibly seen. Paint products such a...
                                            The store puts the Beyond Bright on a lighting aisle. It was visibly seen. Paint products such as primer, reducer, paint, and clear are not visibly seen inside the store. There is no Specialty Reducer for sale in store as well as on-line.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            The workers are awesome
                                            The workers are awesome
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            This store is kind of restricted in product availability relative to other Home Depot stores due ...
                                            This store is kind of restricted in product availability relative to other Home Depot stores due to its size. The reason for Excellent rating is that employees are always willing to help and they immediately seek help if they don't know the answer. Employees are also always VERY nice and polite. I am a disabled person and no scooter was available and one of them even encouraged me to walk the extra distance. That really stuck in my head. She didn't dismiss situation by saying "It's only over there..." When I was forced to use a shopping cart as a walker, she said "You know you can do this, I know you can."
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Manager and staff have great attitude and will to assit you or find a staff member that can help....
                                            Manager and staff have great attitude and will to assit you or find a staff member that can help. Store Manager on the floor and has interactions with customers.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Showing 1-30 of 260 reviews

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