Reviews for Hackensack #983

David in Tool Rental was very helpful

I walked out with the product that was so much needed! When visiting store, make sure you have the time. They are also helpful with taking heavy or bulky items to your car

I bought a medicine cabinet online. When it arrived, I opened it and it was badly damaged. I returned it to the Hackensack Home Depot. I went to find a replacement and was told by an employee that he would be back shortly to help me. I waited for about 15 minutes. I finally asked another Home Depot employee for assistance. She said, "No problem." Her name was Chloe and she was one of the managers. She was amazing! She helped me find a replacement medicine cabinet and carried it all the way up front to the checkout. On our way to the checkout, she was greeting and helping other customers as well as checking with some of the employees to see how they were doing. She made sure that everything went well with this purchase. I will return to this store, recommend this store to others and I hope that Home Depot will recognize Chloe for her exemplary customer service, her attention to the other Home Depot employees and her overall dedication.

Mr Frank at the cashier was very helpful and patient during my visit to this store.

wood brook 30" halifax vanity

A young woman named Santi went above and beyond when helping me purchase mini blinds. She was very helpful and knowledgeable. Very pleasant and professional

I went to the store to get a warranty replacement. However, due to some technical issues with the system and they way it's processed, Annabel along with her manager, Michelle, did everything they could've possibly done to resolve the issue I had. Annabel was on the phone with the vendor, with Home Depot online, and various different parties to make sure my warranty replacement goes through. However, they keep rereferring to different numbers and my patience was running thin. After spending two and half hours on the phone, Annabel and Michelle gave me the good news about my replacement. Not only the replacement went through, they also went to the plumbing department and grabbed a new unit for me so I could on my way as a satisfied customer. I can't thank them enough for their efforts and wanted to share this positive experience.

My nephew purchased, for me, a jacket from Home Depot On-line that didn't fit. When I returned it at the store, I was expecting and bunch of questions and perhaps resistance. But to my surprise, Lorelle, was friendly, accommodating and helpful while processing the claim without hassle.

I bought the refrigerator on sale. Great Price!

The cashier was very helpful and polite

I needed an item that required the assistance from a sales associate. Each associate that I spoke with at this location was very helpful. The manager, Chris LeJuez, pulled the item and made sure it was delivered to me at the register. Impeccable Customer Service.

I went to Home Depot for paint and some other things I needed for a project. If you have any questions related to paint, go see Ronny.. very patient and explained the process step by step. Now for anything else, find Joey in the Pro department. If he doesn’t know he will direct you to a specific employee that could help. Overall, a pleasant experience.

Laucinda made my shopping experience effortless need more people like her professional pleasant helpful oh did I say OUTSTANDING yes OUTSTANDING services this location is the best! The whole team worked well together everybody ..

The store is just the right size to shop for things you need and they have everything in stock at all times whenever we go to the store. The store also know what is popular and display those items on the front so it was easy to choose from the ones we needed and liked easily. The staffs are extremely helpful and courteous as well as friendly so approaching them is very easy. You can get anything you want at this store although it is not the biggest Home Depot. Right store to go to.

I am a regular customer. Love shopping this store.

Always find what i need

The customer service experience here was better than I could have expected. Joey B helped me to find what I needed and also spoke to his Manager, Wilson, after learning what I did working in the healthcare field and he provided a significant discount on an item I needed for an employee. These guys, along with cashier Faith, provided excellent customer service and a genuine desire to do something kind for someone else. Their kindness made my day and I will pay it forward!

Everything I bought from the stores I love it and I’m happy with my purchase

Joey always asks me how I'm feeling and how my family is. He is so professional and a caring person as well. He should be asked to train other employees about how to connect with customers in order to have the customers return again and again.

Joey is the finest employee in your store. He is professional, always knows where things are, he is patient and also very sensitive towards customers. Every time I shop here he always stops to say hello and asks me how I'm feeling. He is the only reason I shop here, even though home Depot on rt. 17 is sometimes more convenient. It's worth going out of my way to home Depot of Hackensack because Joey always lifts my spirit. We need more employees like Joey

easy returns & shopping experience, all through paying and exiting. i was pleasantly surprised home depot had this generic spray can, exactly what i needed and so inexpensive!!!

Best employee you have

The employees at this store are knowledgeable, helpful and kind. I went in to make a purchase and left in high spirits due to the wonderful staff members I had contact with. Thank you!

The staff at this home Depot was great special thanks to cashier Claudius he was very helpful

Stephen the cashier took great care of me even at 10 pm on a Saturday night!

I needed some advice on how to tile a backsplash in my kitchen. The employee was very knowledgeable about the whole process and recommended without pressure all the tools and materials required for my project.

Associate assisted almost immediately when I needed help locating and retrieving an item off of a high shelf. She was friendly and helpful. I've been impressed by the Hackensack NJ store and customer service. Also, usually find a useful item in Clearance marked way down; this time, 2, 18 oz bottles of Method dish soap at 93 cents each.

They are very Friendly

I usually only go to Paramus Home Depot but they did not have the clay bricks I needed so I went to the Hackensack Home Depot for the first time. Claudius made this a very rewarding shopping experience. He was attentive, knowledgeable, and kind. I will be coming back to this Home Depot because of employees like him.

I usually hate going to hardware store because it’s overwhelming, however this location is organized and staff is helpful.