#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(713)329-0404
Tool & Truck Rental(713)329-0410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
14085 Northwest Fwy
Houston, TX 77040
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Customer Store Reviews

  • 4.5 out of 334 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (334)
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Showing 1-30 of 334 reviews
CLARE AT THE SERVICE DESK WASTED TWO HOURS OF MY TIME FOR AN ORDER LESS THE $100
CLARE AT THE SERVICE DESK WASTED TWO HOURS OF MY TIME FOR AN ORDER LESS THE $100
by
  • Verified Purchase
Great costumer service and the store is always clean.
Great costumer service and the store is always clean.
by
  • Verified Purchase
  • Recommended
This store was very clean and well organized and stocked.The staff was very friendly and helpful....
This store was very clean and well organized and stocked.The staff was very friendly and helpful.I would definitely recommend to anyone.
by
  • Verified Purchase
  • Recommended
Helpful staff...found parts easily...found the part that would interchange through help from staf...
Helpful staff...found parts easily...found the part that would interchange through help from staff...store was layed out for easy access, associate in electrical very knowledgeable
by
  • Verified Purchase
  • Recommended
The cashier was very helpful and assisted me with making a decision about which plant to buy, whi...
The cashier was very helpful and assisted me with making a decision about which plant to buy, which was pretty awesome. The Garden area of the store was overall clean and well stocked.
by
  • Verified Purchase
  • Recommended
I had to ask the sales person several times what store this was. He would not answer me. I unders...
I had to ask the sales person several times what store this was. He would not answer me. I understand he did not know the item I was talking about but he could have at least seemed interested. I went to the store website to find the product location and a lot of good that did me.
by
  • Verified Purchase
The store is a mess, not very clean, items are out if place , hard to shop and compare prices, wh...
The store is a mess, not very clean, items are out if place , hard to shop and compare prices, when price tags not on items. Not supplied. Most employees are bothered when asked for assistance . And on cell phones ...
by
  • Verified Purchase
Great store working extra hard during these trying times.
Great store working extra hard during these trying times.
by
  • Verified Purchase
  • Recommended
Customer service and curbside pickup totally unprofessional. I'd give less than 1 star if possib...
Customer service and curbside pickup totally unprofessional. I'd give less than 1 star if possible.
by
  • Verified Purchase
Store was clean and organized with helpful and knowledgeable employees
Store was clean and organized with helpful and knowledgeable employees
by
  • Verified Purchase
  • Recommended
Terrible customer assistance. I went to pay for my item and every register except one at self ch...
Terrible customer assistance. I went to pay for my item and every register except one at self checkout did not accept cash. I asked the one cashier if he did and all he says was “yeah.” He did not greet me nor tell me how much I owed. I had to ask him how much I needed to pay. He gave me change and my receipt but did not offer to put my item in a bag. I had to ask him for one. He just nodded and I had to bag my own item. He didn’t say thank you. I rushed him a good day and he said nothing. Good customer service is what brings people back and helps the store to make its annual plan. I won’t be back.
by
  • Verified Purchase
Store is clean And good service
Store is clean And good service
by
  • Verified Purchase
  • Recommended
Over the years this location has consistently been one of my favs. Employees are more than willin...
Over the years this location has consistently been one of my favs. Employees are more than willing to stop and help a customer out. They're all very kind and considerate and actually give me an impression that they genuinely want to help.
by
  • Verified Purchase
  • Recommended
Cashier was very friendly and helpful and not at any point disturbed by my phone sell because on ...
Cashier was very friendly and helpful and not at any point disturbed by my phone sell because on my end of the deal it takes for ever to get a PO from my office
by
  • Verified Purchase
  • Recommended
This store is very organized, I’m glad I stay near to come to this store when I need supplies for...
This store is very organized, I’m glad I stay near to come to this store when I need supplies for my own. The workers here are very firm on their jobs
by
  • Verified Purchase
  • Recommended
pedro had awesome customer service
pedro had awesome customer service
by
  • Verified Purchase
  • Recommended
I love this store everyone is always so helpfull
I love this store everyone is always so helpfull
by
  • Verified Purchase
  • Recommended
Some employees look like tired.
Some employees look like tired.
by
  • Verified Purchase
  • Recommended
the cashier was really nice and fast. ifound everything I need
the cashier was really nice and fast. ifound everything I need
by
  • Verified Purchase
  • Recommended
VERY FRIENDLY EMPLOYEES WITH GREAT ATTITUDES!!!
VERY FRIENDLY EMPLOYEES WITH GREAT ATTITUDES!!!
by
  • Verified Purchase
  • Recommended
Store is clean and staff extremely friendly and hard working!!! Everyone was on the move and gre...
Store is clean and staff extremely friendly and hard working!!! Everyone was on the move and great morning spirits.I would definitely recommend shopping here :)
by
  • Verified Purchase
  • Recommended
good. Pedro is very helpful
good. Pedro is very helpful
by
  • Verified Purchase
  • Recommended
I had an excellent experience with every employee that I had contact with. They were all busy wor...
I had an excellent experience with every employee that I had contact with. They were all busy working when I approached them for help and they stopped and helped me find what I was looking for. I had lumber cut at no charge and it was performed in a quick and professional manner. Great Job Store #6526!!!
by
  • Verified Purchase
  • Recommended
Decent store. No issues. I've only had good experience with the staff on the isles, check out and...
Decent store. No issues. I've only had good experience with the staff on the isles, check out and in Customer Service. Generally the store has pretty much everything I've needed. The only lacking thing is the Lumber yard, where I have had a hard time finding hardwoods for projects. Store is clean. Assistance on the aisles is generally pretty good, when you can find staff, but that's the same at just about every Home Depot. All associates have been nice in my interactions with them.
by
  • Verified Purchase
  • Recommended
This location has better security in parking lot than for example Loop 610/ Shepherd where I hav...
This location has better security in parking lot than for example Loop 610/ Shepherd where I have seen crime in broad daylight.
by
  • Verified Purchase
"Shopping for items you need plus items you didn't even know about at HOME DEPOT can be lots of f...
"Shopping for items you need plus items you didn't even know about at HOME DEPOT can be lots of fun. GREAT values, prices, service and return policy". .
by
  • Verified Purchase
  • Recommended
It's always a great experience going into Home Depot the workers are very knowledgeable polite a ...
It's always a great experience going into Home Depot the workers are very knowledgeable polite a friendly A-1 service
by
  • Verified Purchase
  • Recommended
Jason in the paint department did a great job for us even being busy
Jason in the paint department did a great job for us even being busy
by
  • Verified Purchase
  • Recommended
you need to let go the ones that dont help the people dont even ask and keep people like Jackie a...
you need to let go the ones that dont help the people dont even ask and keep people like Jackie and the other one in garden that helps with the plants her name is oh cant remember but she is so helpful
by
  • Verified Purchase
  • Recommended
Clean store and well stocked but has the worst employees especially the young men by lumber area.
Clean store and well stocked but has the worst employees especially the young men by lumber area.
by
  • Verified Purchase
Showing 1-30 of 334 reviews

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