Reviews for Kona #1704

Steve in tools is exceptional at recommending products for your job.

We were trying to find some hardware for remodeling. Jake was very helpful, friendly, knowledgeable. He performed "Above & Beyond" in excellent customer service. We were very grateful for his assistance.

Do not purchase an appliance here. We went in and purchased a washer and it was to be delivered in a little over a week. I canceled appointments to be home and they never showed up. I called and they told me that they tried delivering and couldn't. This wasn't true as I was here waiting. We rescheduled and it was supposed to be delivered tomorrow. They just called and said they don't have the washer in stock and someone probably sold it to someone else. When I asked how that could happen when I have already paid for it and it was supposedly on a truck last week? She just said, it happens. They have lost a long term customer.

The store is clean, organized, well stocked (for the most part) and staff friendly, efficient and helpful. In particular, I was not able to mention a couple names on the survey I responded to. I want to give praise for the attention and help provided to me in the lumber area both to Dennis and to Rory. They are both excellent representatives of Home Depot service. Rory was able to assist me in selecting an alternative fencing option when the first set of vinyl fencing did not have all the component parts in stock. Dennis has always been helpful to me when I need help loading larger material and making sure it gets to the cashier area safely. Thanks to both of these guys. PS: the young man that was helping load in the pro area that day was also very helpful and friendly. I just did not get his name.

Friendly staff. Prices are good.

Excellent Customer Service meant a lot to us! Simaima at the Customer Service Desk provided "Above and Beyond" excellent customer service. She is a Jewel for Home Depot Store. She was helpful, smart, knowledgeable, efficient, and has excellent customer service skill. It's ~7:45 p.m. Simaima knew that our order was difficult to load up on our SUV. She even came out to help us to wrap the very heavy 17 3-inch drain pipes on the rack of our SUV with Chris. Chris was very nice, friendly and helpful as well. We highly appreciated their help.

Epitome of Aloha. Nuff said.

I love shopping in kona store they always have a good amount of stocks

Store Cashier Teeeena was awesome. Mahalo for the fast and awesome transaction.

Teeena was the cashier that helped me today. She greeted me with a smile on her face. To me it's important to smile, it made my day.

Judy was super nice and helped us explaining how to use what we bought. Happy to see happy people doing their job.

Very nice and clean although the carts could be cleaned more. We had to go through 2 carts to find a cart with no trash in it. Very good variety of goods and easy to find. We found our desired products quickly and were very satisfied!

Convenient shopping; however, could use more associates that are willing to help and managers available to assist if needed.

Always have good amount stock quantity.

Great customer service. Lots of great products. Always has the best plants!

Teeeena (cashier) is amazing! Lovely, efficient, knowledgeable, helpful and joyful.... she is an asset!

If you happen to get a woman to help you named Eneliko, then you are in LUCK! She is a great problem solver and every time I come into the store and see her, she has great ideas to resolve problems and get me just the right items.

Customer service department excellent! Helped me manny times and always went that extra mile for me. Thank you very much for making me special!

the evening shift manager working in the kailua- kona hawaii home depot located by costco was so invasive and judgemental that b it was impossible to shop. She is a bigger big bone older woman .she might be Mexican and wears heavy dark woman really pale.Not only was she not friendly she was miserably rude and quick to assume. She couldn't stop staring my husband's back side down and undressing him with her eyes. He has never been so humiliated like this in his life. Serving our country as a marine he now suffers from PTSD and on this occasion made it all that worst for him. There were a couple other employees that were following us but not is invasive as this woman. We spent over 500 dollars and dont think we should have been stereotype as we were. These employees need to be held accountable for their behavior. So no other customers get treated like this.

I received the best service at Home Depot in Kona. The Home Depot employee actually asked me if I needed any help, usually you have to track someone down and hope that they will help you and that they know about the type of product your looking for. This was not my experience at all, I was totally surprised and very happy with the service that I received. Great job Steven.

The female manger kept my disabled bf waiting for about an hour for help with an air compressor he bought there. She showed up with an attitude. She wouldn't give her name, covered her name tag. He got his phone out to take a pic of her and she grabbed his phone from him and slammed it on the counter. How is that for service?

The store associate/cashier helped a lot! His supervisor did not. We were there to purchase a 72" ceiling fan which we saw online. It was $70.00 less online. We couldn't order it online and pick it up in the store: the website did not have online ordering as an option. The sales associate tried to do this as well and couldn't. He contacted his supervisor who didn't authorize selling the fan for the online price. I couldn't find an email address for the store manager so I can contact her. Please have her email me about this issue. I will be going to the Home Depot Facebook page to make this complaint there as well.

Awesome services and abundant sick of items. Associates are very knowledgeable in all departments.

Poor employees serves, no communication skills, not trained to see people in need of assistance, I counted 14 employees jus looked at me and walked right passed me and the other shoppers who was looking for assistance. I would put all your employees back in training starting with your GM. If I was a store shopper, my grade would b a D. I put 1 star because i had too, but my guess is no stars.

I SHOP AT THE KAILUA KONA STORE ALL THE TIME. LOVE THE GARDEN CENTER. I MOVED INTO MY NEW HOME LAST AUGUST AND NEEDED LOTS OF PLANTS. KONA STORE ALWAYS HAVE NEW PLANTS AND STOCKED WELL!

I absolutely love my new bathroom set up. I was able to finish it before the week got started and everything planned out more better than expected. Got great deals for hardware tools and my flooring is satisfying. Appreciated the help from the associates that helped me from seriously when I entered to exiting. Every store needs great associates like this Home Depot. Thank you

I rarely review anything as I don't see thing really change but the customer service at this place is a joke and in particular a couple of ladies at the check out counters I made the mistake of pointing out that she wasn't being polite and got a tongue lashing from her coworker definitely will be avoiding the place or at least those two ladies

Drove over from Volcano for a table saw, Traci Sacia was super pleasant, tons of Aloha and very helpful.

Store was clean and well kept but staff was not helpful or friendly. Tried calling 6 times (twice Thursday, twice Friday, twice Saturday) before driving out to ask if they rented a tool listed on the website. The phone was never answered. When I got there, multiple staff members were standing around in the store so I’m not sure why my numerous attempts to call were all unsuccessful. Then the product I was looking for was out of stock even though it says in stock online. Then asked someone if they rented a tool that Home Depot site had posted online for rental (didn’t specify if Hawaii rented which is why I kept calling to try and ask) and they seemed extremely irritated I asked the question responding with “we don’t rent anything!”

Clean store item that I wanted to purchase was sold out ,so I waited a day and checked store website and item was restocked returned to purchase item.Great Service! Self check out quick and easy.