Reviews for Monroe #366

I came in for some last minute face mask for our class at Delta community college & Tam in self checkout was great ! She scanned all of my items within a matter of seconds and I was out the door within two minutes .

I was greeted at the door and three employees asked if I needed help.. it was sincere questions not the typical corporate voice recordings you normally get.. very good service!

Love my local home depot

I had to purchase an entire kitchen appliance set. LaHarricca helped me pick everything out and made sure I had what I needed and wanted. She was very knowledgeable and super courteous. We worked on the order for over an hour. She did t seem to mind a bit. I went to several other stores to look at their appliances but did NOT receive the service I got from her. She is a gem. She was a great example of excellent customer service!

The guy that helped me went out of

I have been nothing but pleased with our Home Depot's appliance department. They (Ms. LaHarricca specifically) is a huge help and is always on top of her game. She knows her stuff and has a sparkling personality to boot!

This store is in a great location whereby you can drive in & out with ease. They are well stocked with just about everything you need & very easy to locate what you're shopping for.

I WAS ASKING FOR MY DELIVERY TIME AND THEY KEEP TRANSFERING ME TO DIFF AREAS AND PUTTING ME ON HOLD. HAD TO CALL 5X TO GET AN ANSWER!

I have been impressed that Home Depot always as adequate staffing so that your visit is very productive.

I bought a washing machine and was very impressed with the entire service. LaHarricca was a pleasure to deal with!

Got an adapter for a mower blade and it worked like a charm!

Went there for paint and primer not really knowing what kind to get. The staff help me out and explained to me what I needed and why

Worst retail shopping experience in years, after standing in the lumber department for over an hour sending my daughter for help each of the four store workers that came back or a joke some of them smoke some of them did not and they wandered off immediately no one helped me finally my daughter got a woman to come back and talk to me she went and got the gentleman who had been cutting lumber the whole time I was there to come over and help me he was brand new he’s been there three weeks but he was kind and courteous both of them very apologetic from that point on my visit was great but the other four employees I feel deserve at the very bestA classic Customer Service because they had none totally disgusted with this visit

If you're ever in Monroe, Louisiana they will definitely get you taken care of!!

When you pickup your 4 month old push lawnmower after 7 weeks at third party repair to get it home to not have bolts to attach handles is horrible customer service. You all should of had it back together like it was brought in and not in a box for customer to do it.

Focus on the store and your shopping experience: 1. Did you find the products you were looking for easily? No. Employees generally have no idea where merchandise is so you have to resort to bumbling around the store yourself or going through the god awful home depot website on your phone to find the aisle. 2. Were you able to get assistance if you needed it? Not really. Most employees here are, as I said, completely clueless. There are a few exceptions but that's the problem - competent employees are an exception. 3.Was the store clean? It's a Hardware Store. It wasn't Target or Sam's Club level of clean but it was alright. 4.Were our associates friendly and helpful? Most are not because most are kids who have no idea what they're doing or are middle aged adults who have gotten by by being mediocre. I say this as being someone who worked in retail for years - in big cities where it's undoubtedly more stressful than little old Monroe LA. Maybe it's a Monroe thing, not a Home Depot thing. Who knows.

Only if you have the understanding that 1. all stores are having trouble getting people to work. 2. SOME not all employee are a bit sexist, so if you are a women be prepared to run into that.

Daryl in the garden district was very friendly with greeting upon arrival and then went out of his way to help me find things. As usual the store is clean and they almost always have anything needed

HIGHLY RECOMMEND THIS STORE. THE EMPLOYEES WERE VERY HELPFUL. GREETED WITH FRIENDLINESS AND RESPECT. THE EMPLOYEES WERE IN NO HURRY TO BRUSH ME OFF WHEN I HAD QUESTIONS ABOUT CERTAIN PRODUCTS. I WILL DEFINITELY VISIT THIS STORE AGAIN!

Employee Larry Voohrees should be cloned, mass produced, and put 'On Duty' during all Open Hours of The Home Depot. A friendlier and more knowledgeable person will not be found when it it comes to stores such as The Home Depot. And when you ask him to help you find an item, he never has to consult a hand-help computer ... and he doesn't just tell you where the item is ... he personally walks with you and goes directly to where the item is stocked to make sure you find what you need. Thanks Larry for all you have done for so many folks for so many years at The Home Depot in Monroe, Louisiana !.!.!

Employees very friendly. Products were also easily found. Store very clean.

Find marty if you want great help. hes in the cabinet area

I found everything that I needed to remodel my kitchen, and very friendly staff .

Great location, friendly staff, helpful when needed!

Shopping at this store is overall going to. Daytime employees you will majority of time get the customer service you expect. Evening it's about average, there are evening employees that will go over and beyond for customers whether you are shopping in the department they working in or not. I hope that the employees that do this keep up the great work and are being recognized for the great aspects that they being to the store by their department and store overheads/management, as well as from the corporate office. Honestly if the corporate/headquarters of any business isn't involved with their stores then nothing will be done or ran correctly. There's always a mentor we all learn from and expect to be taught and learn knowledge the right way from someone for something..No company or person is perfect but we can all be in the right chapter and on same page if we have the right material, learning and information. I would and will recommend this store to anyone along with directing whomever ask bout store to the right, knowledgeable and friendly employee that they will be satisfied with their shopping at The Home Depot Store #0366. I will continue to shop here myself. There is a good bit of improvement that needs to be addressed and retrained on in and on all levels of the store from the higher end to the bottom of totem pole.

Majority of the staff is rude and unwilling to help. They will send you to someone in an entirely different department so they won't have to deal with you (this is an experience I had with the kitchen department). Tonya with MEDS or METS is the worse! She was very unwilling to help and completely unprofessional....rolling eyes.

Strongly considdrvRETURN CASHIERS to speak up and say I CAN HELP with purchases or return vs being idle while the one cashier nearest doorway is busy SLOWLY checking back in RETURNS IN ESSENCE MAKE BETTER USE OF SLL CASH REGISTERS wto speed up check out time for customers waiting in long lines ( more than 3 customers waiting)

The products were easy to find. The Employees were great with assisting me with my needs. I thought they were the most friendly and helpful employees I've met during this Pandemic or before it. Again, Great Employees!

Too long to get quote for indoor window blinds. Rock wood is the company they have measuring and representative said it would be a month before they could come out. If Lowe’s can come out sooner I’ll go with Lowe’s