Reviews for North Plano #527

Syeta James made all the difference. She went above/beyond the call of service. I was shopping for new kitchen appliances and visited other local competitors. I made several trips to stores looking for Kitchen aide products and they were scarce in the entire area and other competitors said it was virtually impossible to get them over the next few months. However Syeta took down my contact information and constantly searched for the products and made it possible to get all items in 3 weeks!

We had excellent service from a very attentive cashier, Ambily, who took the time to get the sale completed on some fairly large trees we wanted, arranged for delivery and who suggested I sign up for a Home Depot Card , which saved up substantial money off the price.

The store is very busy but well ran. A shout out to Sherry at Customer Service for her guidance in finding what I needed during a very busy time at the service desk.

Thank you very much to the staff that continued to work through the snow storm we had in February 2021, and for going above and beyond by salting the entire parking lot which made it a much easier and safer experience while driving there. Store was very clean, and plenty of items in stock of what I came for (a shovel for snow). A friendly employee greeted me upon entry and directed me to exactly where I needed to go for the item I needed. I'll be coming back to this location.

There’s a nice lady cashier Morgan, who is very helpful at the Plano TX Home Depot. Wanted to thank her for her help.

The store is convenient & had everything I needed.

The best service, from start to finish, I've ever had at any other Home Depot!

Needs to work on customer service. Plenty of associates around but none willing to help. First two I approached told me where to look for my item. Went to the aisle and looked for 10 min. Second associate I approached put cellphone to his head when I approached and walked away. Third associate I patiently waited for continued to walk away with female customer even after he had finished helping her. Cashier never asked if I found everything I was looking for. If he had, I would have replied I did not. What happened to the days when HD associate would ask if help was needed and would walk you to the item you were seeking?

Kasi amazing employee, she should be a manager or supervisor, she made the experience super wow! thanks Kasi and her supervisor-manager for having employees like her. 5 star for Kasi.

Employee s were kind and helpful, thank them

Excellent pro desk service!

The store was very nice and clean employees was great especially a very young lady name Shay. She was polite and very active with me.

GREAT CUSTOMER SERVICE!

clean store. Lots of precautions to be safe. most all customers I saw were also took all precautions too. Quick help even the associate did not belong to that department. Most of this people are fairly knowledgeable, courteous and did not waisted time in unusual conversation. Thank You. P. S. :I would like to give 4 and 1/2 star .But I do not know how to do that.

ambille was very helpful .

love this store as the Original served Frisco store//great products and employees

Phil in the Paint Department was awesome! Very knowledgeable, patient and personal. Made our whole process quite enjoyable. Kudos to excellent customer service!

Sales representatives and cashiers at this Home depot Location , and very informative and helpful in finding the right tool/ item for my needs. We Never get such help and information with online purchases over the internet / online stores only.

We had to return a rug that was ordered online and not what we wanted once it arrived. It was so easy to plop it in the SUV and go to our closest Home Depot and return it. There were multiple people at stations ready to help us, the cashier was very efficient and friendly and it has highly motivated us to continue to shop online with Home Depot. They do a really great job, both online and with any necessary returns.

Great store, good location, best staff!

the store close to my home, and provide good service to explain my question

Awful customer experience. Associate named Nick and Alysa were very rude and unprofessional. They told me to call manufacturer for a defective paint brush Alysa was laughing at me the entire time while I was trying to understand why they wouldn’t honor my exchange.

Really good employees that care about their customers. They go that "extra" mile in customer service!

Clean store

Absolutely one of the best place for your construction and hardware requirements. Garden center is well stocked. Fruit tree and other trees ,vegetables seasonal flowers and all well stocked with verity and good quality. Lumber dept. is also good. You lost one star because some times it is hard to find help. Staff is not only helpful but very friendly.Pest control chemical area seems to be congested. Thank You

IT WAS A GREAT EXPERIENCE THE CASHIER HELPED ME OPEN A HD CARD AND EXPLIANED THE BENEFITS THEREIN

Love this store. They always have a better selection than their competitor.

It is the best Store . I visited many but this is simply the best.

VERY HELPFUL AND CASHIER VIJAI WAS VERY KIND

Store manager was kind of rude to reject my return on a defective product purchased today. Worst part wast that she wasn't interested in learning how this product was defective. I've been shopping here often in the past but today would be the last time.