Filter Reviews By:Rating, Profile, Gender, Age (303)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 303 reviews
Jan 21, 2021
Manager responded to my concerns over the treatment I received from the paint department associate.
Manager responded to my concerns over the treatment I received from the paint department associate.
by
Verified Purchase
Recommended
Jan 11, 2021
Always great and friendly service! Would highly n recommend this store!
Always great and friendly service! Would highly n recommend this store!
by
Verified Purchase
Recommended
Dec 31, 2020
Online inventory did not match store availability which led to multiple potential timing issues f...
Online inventory did not match store availability which led to multiple potential timing issues for my project. On top of that delivery schedule availability was misrepresented in the online shopping cart at the time I placed the order. In addition to the first scheduled delivery time not matching the online system, the delivery was rescheduled 3 times - ultimately arriving three full days after advertised at the time of online purchase (and subsequently would have been 3 extra days I had my water shut off through out the house waiting for the components that I had already purchased). I remedy this by going to an in store location and double purchasing items, because the backend system did not allow the order to be diverted.
The store said they waived the delivery fee and refunded me for missing items nd that I should see the credit within a day or two. Now, it has been over 48 hours and this credit has not been applied to my credit card. I eventually returned the double purchased items and am experiencing the same issue with the processing of the refund. In sum, this is $372.84 that I am paying interest on.
The folks at the store were pleasant and somewhat helpful, but the backend over Home Depot's entire purchasing system pretty clearly has serious end to end challenges. I waited and watched 2 cashiers take 20 minutes to try to process a return to store from online. So the issues aren't just on the consumer portal.
Have previously found home depot to be great shopping experience. I'm currently debating if I'll ever shop there again.
by
Verified Purchase
Dec 20, 2020
Friendly people who helped me with my Christmas tree.
Friendly people who helped me with my Christmas tree.
by
Verified Purchase
Recommended
Dec 8, 2020
Although I could not easily find someone to help me/ I had help getting a 50 pound box into my ba...
Although I could not easily find someone to help me/ I had help getting a 50 pound box into my backseat
by
Verified Purchase
Recommended
Oct 18, 2020
Staff is friendly and helpful and the store is well organized and clean. The manager Mark helped ...
Staff is friendly and helpful and the store is well organized and clean. The manager Mark helped me and is willing to go above and beyond to make sure the customer has what they need to get the job done.
by
Verified Purchase
Recommended
Oct 10, 2020
This store actually has employees who try to help you complete your projects!
This store actually has employees who try to help you complete your projects!
by
Verified Purchase
Recommended
Aug 27, 2020
Absolutely HORRIBLE treatment from employee of Sheryl. belittled me for not knowing how to self ...
Absolutely HORRIBLE treatment from employee of Sheryl. belittled me for not knowing how to self check out and needed assistance as I had 2 methods of payment. Was asked if I had ever been out to a gas station or Giant eagle and she handed me a scan gun and told me to finish it myself and walked away. No thank you or anything. Took 7 attempts on the phone to try to speak to manager. employees just answer with a " hold on. No introduction or anything . I was hung up 4 times in trying to speak to a manager. I have cancelled all future orders. No person deserves to be belittled by anyone particularly a store to its patronizing customers.
by
Verified Purchase
4 found this review helpful
Aug 27, 2020
Good shopping and parking experience.
Good shopping and parking experience.
by
Verified Purchase
Recommended
Aug 3, 2020
The store is great and the employees are greater and always have a wonderful experience when shop...
The store is great and the employees are greater and always have a wonderful experience when shopping here and the employees are very knowledgeable and helpful with any project we have ever encountered and had to do and have guided us step by step in how to do some of the projects ourselves
by
Verified Purchase
Recommended
1 found this review helpful
Jul 3, 2020
The Home Depot in Ross Township always has employees roaming around the store available to answer...
The Home Depot in Ross Township always has employees roaming around the store available to answer questions (they are easy to spot because of the orange aprons). The store is well maintained. If a product is not on the shelf where you thought it would be, the employees can look it up on their phone and tell you if there is any in stock.
by
Verified Purchase
Jun 28, 2020
The sales staff in the appliance department is the best! They are very knowledgable, patient and ...
The sales staff in the appliance department is the best! They are very knowledgable, patient and super friendly!
by
Verified Purchase
Recommended
Jun 2, 2020
No 2x4x8's, no propane. Save yourself a trip.
No 2x4x8's, no propane. Save yourself a trip.
by
Verified Purchase
2 found this review helpful
May 24, 2020
The staff is very friendly and helpful. They are more than willing to help you. They take there...
The staff is very friendly and helpful. They are more than willing to help you. They take there time explaining their products giving you the opportunity to make the best decision.
by
Verified Purchase
Recommended
May 21, 2020
This store did not fulfill an order I placed on-line. This store changed my order and didn’t noti...
This store did not fulfill an order I placed on-line. This store changed my order and didn’t notifying me causing my crew to not be able to even start the job. It also caused me to have to explain to my client I couldn't do the job on the arranged date and I had to pay people to not work. I will never shop at any Home Depot again. This store cost me money and most likely a customer that I will never be able to be compensated for.
by
Verified Purchase
1 found this review helpful
May 15, 2020
The curbside pick up was fast and easy. The store associate was pleasant and helpful. The curbs...
The curbside pick up was fast and easy. The store associate was pleasant and helpful. The curbside delivery was quick and accurate. Nicely done HD.
by
Verified Purchase
Recommended
May 13, 2020
If you’re getting your paint in it Hass to be towered make sure you ask the person is there a mac...
If you’re getting your paint in it Hass to be towered make sure you ask the person is there a machine calibrated I will never buy paint at Home Depot again because I bought paint their color was close What is the color I wanted in the store lighting once I got home and the painter painted my whole house the killer was totally off it was horrible The gentleman that worked at Home Depot in the paint department said why did you paint a 10 x 10” square before you painted the whole house and I asked him why you tell me that before I took the pain how he gave me a lot of attitude was very frustrated will never buy paint at Home Depot again be were
by
Verified Purchase
1 found this review helpful
May 8, 2020
I purchased a chest freezer over the phone. The associate named Jim was very friendly on the phon...
I purchased a chest freezer over the phone. The associate named Jim was very friendly on the phone. It took me all of 5 minutes to get my order after I went into the store to the pick-up desk.
by
Verified Purchase
Recommended
Apr 27, 2020
Was able to find everything we were looking for. Although we didn't need any help we were offered...
Was able to find everything we were looking for. Although we didn't need any help we were offered plenty of it. The person that checked us out was very friendly and asked if we needed anything else. The store was very clean.
by
Verified Purchase
Recommended
Apr 27, 2020
Excellent Millwork Associate
Excellent Millwork Associate
by
Verified Purchase
Recommended
Apr 27, 2020
Love the fact that there is stuff everywhere willing to help you, you don't have to go looking fo...
Love the fact that there is stuff everywhere willing to help you, you don't have to go looking for somebody.
by
Verified Purchase
Recommended
Feb 21, 2020
Staff is generally helpful and friendly
Staff is generally helpful and friendly
by
Verified Purchase
Recommended
Jan 23, 2020
Very friendly employees, having a person at the door asking if he could help direct you to a cert...
Very friendly employees, having a person at the door asking if he could help direct you to a certain section of the store is very helpful so you don’t have to wonder around looking for want you want.
by
Verified Purchase
Recommended
Jan 8, 2020
Excellent service. Thankful to Ryan for helping me with my tile project. Also Tom Genco for help...
Excellent service. Thankful to Ryan for helping me with my tile project. Also Tom Genco for helping me select and order insulation for my new bathroom.
by
Verified Purchase
Recommended
Dec 29, 2019
This is really a great store. I come in pretty often, and I am always treated very kindly. The st...
This is really a great store. I come in pretty often, and I am always treated very kindly. The staff are very knowledgeable, and they are good at interpreting vague descriptions and hand gestures from dummies like me! ("I'm trying to find the thing that goes on the whatsit at the end of the flange dealie... you know...") The store is usually pretty well stocked and clean, except maybe at the end of a big sale or around Labour Day weekend when they're struggling to find enough employees to handle the rush. Overall I would highly recommend this particular Home Depot, they really do a great job!
by
Verified Purchase
Recommended
Nov 9, 2019
Product availability, price and customer assistance in placing and picking up orders is far bette...
Product availability, price and customer assistance in placing and picking up orders is far better than the competition. Highly recommended for all you home improvement/repair needs.
by
Verified Purchase
Recommended
Nov 2, 2019
Employees are always helpful and greet you upon entering the store. Also they are knowledgeable a...
Employees are always helpful and greet you upon entering the store. Also they are knowledgeable about the department they service
by
Verified Purchase
Recommended
Oct 27, 2019
Store manager and employees always helpful and pleasant. Store organized and provides a clean and...
Store manager and employees always helpful and pleasant. Store organized and provides a clean and orderly shopping environment,
by
Verified Purchase
Recommended
Oct 16, 2019
No help to be seen. Walked around store for 45 min, never saw a person. Tool rental people are r...
No help to be seen. Walked around store for 45 min, never saw a person.
Tool rental people are rude. Tools broken.
Self-check outs are unacceptable.
by
Verified Purchase
2 found this review helpful
Oct 13, 2019
Every time I go to the store it is clean and the associates are very helpful if they don't have w...
Every time I go to the store it is clean and the associates are very helpful if they don't have what I need they tell me when it will come in and they give me a call.