Reviews for San Mateo #632

I went to the store and got a quote for a screen door. Good price and had a discount on it. Was told they could lock the price in and get measurement for installation. Took 4 days for the measurements to get into the system- which were the exact measurements I gave them. Went to purchase the door and installation and the story changed. Now can't give you the price we promised because we had to add the installation and that changed the order. I spent a lot of time to get them to verify they could honor the price and even went to the store to try to get the measurements into the system to get a quote and buy it before the promotion date ended. Wasn't happy at all. Talked to the manager. He honored the material price but jacked up the installation cost to get back to the original price. Wasted a ton of time - they could care less. Don't trust anything they tell you. Try to find a more reputable store.

Friendly staff. Cleanest and most helpful of the Home Depots in the area.

Helpful employees, disorganized store.

As a contractor the store offers plenty of tools and supplies I need almost on a daily basis. I limit interactions with employees because most lack the knowledge, and aren't approachable. Always seem like they're in themthe of doing something. I prefer in and out. Get what I need and leave. Anything that helps expedite my purchases, and time in store is very important to me. My last 2 store visits were less than satisfactory. Tool rental emoloyee acted like he didn't want to be there. Fortunately I was with my friend who needed a 100' drain snake, otherwise he would have been unprepared or misinformed with the safe operation of tool, along with not being given any necessary attachments for the snake. Very disrespectful with the way he replied. I knew what we needed, and told him exactly what we needed from him. Second visit, returns employee was reluctant to help price match tool I purchased that morning. Showed her the home depot online price, and she said they do not match that since she cannot confirm it's the same tool. I told her to ask her manager. She spoke with him/her and proceeded to check price on her computer. She says it stills shows the same price as my receipt. I told her the price was online, and from different store located nearby. She said they do not match online prices, nor prices from other home depot stores. There was a huge line for returns, and being courteous, I told her I will order it via online. I will go out of my way to order the same tool online at the discounted price, then come back and return it at the higher price. She said that's fine. I asked her for the manager's name she spoke with, and she hesitated for a second and gave me a name. I'm sure it wasn't the person she spoke with on the phone, but her unwillingness to help just didn't sit well.

Thank you for your customer service Blessings

GOOD STORE. NEAR MY HOME. I SHOP HERE MOST OF THE TIME.

Lourdes was a great help today. Thank you!!

Very good self-checkout service. And, customer service.

EXCELLENT

It is my pleasure to write and enlighten you of the outstanding customer service I received from one of your employees, Mike “MJ” at your San Mateo (#0632), California store. It is my opinion that your employee Mike “MJ” accomplished this through his sense of humor, ease of manner; and especially his professionalism and genuine etiquette. And most important, I was treated like a family member. Mike “MJ” had a sense of dignity for Home Depot and a sense of self-worth, or personal pride if you will. He carried a certain energy and strength of mind, and showed the ability to stick to one's loyalty. And most important, he conveyed an air of sincerity, kindheartedly care, compassion and honesty in dealing with people. Thank you and your astonishing staff and especially to Mike “MJ” once again. I truly hope you are able to place this compliment and commendation letter in his personnel file. Thank you kindly

Terrible customer service. Staff is extremely rude, unprofessional, and not helpful.

Very helpful folks in self checkout section that helped me with a multi item purchase that would have taken me quite a while to scan myself.

Easy to get help. Very clean. Well stocked.

good stuffs

Lourdes was an incredible help when it was time to check out.

Thank you for all your help checking out at self checkout!

people are amazing

Store Associate named "Chase", in the shelving department was GREAT!!!!! We were in the store on May 6, purchasing multiple supplies for a project. Even though the website said everything was in stock, we could not find two of the most important items needed for our project. "Chase" kept searching until he found what we needed. We can't thank him enough for keeping our project on track! Thanks, "Chase," you're the best!!!! We'll return because of you!

DESPITE THE LINE TO GET IN, IT WENT FAIRLY QUICKLY AND THE STAFF WAS FRIENDLY. THE NURSERY AREA WAS WELL STOCKED AND PRICES WERE REASONABLE.

Lourdes the store associate was great, would come back just because of her.

great service

Poor customer service. Please greet customers and assist them.

great place to shop, employees are very helpful very satisfied =)

Regularly out of items. Often debris in parking lot. Employee's generally can't be bothered or don't have a clue. Creative parking practiced in front of the store. Isles overcrowded with merchandise and portable stairways. If you enjoy being ignored and wasting time, definitely visit this store!

D was very helpful

WHATEVER YOU NEED AT HOME ...GO TO HOME DEPOT & GET IT.

Five stars very good!

Very helpful staff

This store is good for me I always find what I need. The staff is friendly

the store is easy to shop for everything i want to buy