#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(203)573-7425
Tool & Truck Rental(203)573-7430
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
575 Bank St
Waterbury, CT 06708
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Customer Store Reviews

  • 4.5 out of 560 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (560)
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Showing 1-30 of 560 reviews
Great features!
i buy 3 or 4 times a week at the home depot,it's my favorite store. i can find everything that satisfy my job.
by
    • Recommended
    Fantastic service!
    Laura in the appliance section could not have been more knowledgeable of the entire transaction and shopping experience. She sold me on the washer I needed and prevented me from shopping around to other stores for price. Top notch! You nailed it!! Not the best price either, however I was so impressed with the service provided, I bought the washer!
    by
      • Recommended
      EXEMPLARY CUSTOMER SERVICE
      SUSAN MARSHALL IS EFFICENT, KNOWLEDGEABLE AND PROVIDES GRET AND THOROUGH CUSTOMER SERVICE
      by
        Water Heater Install
        Purchased Water Heater and Install on line. Sub contractor N&J Plumbing was excellent! Home Depots pricing was excessive. Heater ran $1100 total cost for completed job just over 2k! Not fault of contractor their work was impeccable. Way over priced for the service which we'll call 2 hours of labor. Disappointed.
        by
          Great customer service
          Everything I bought at Home Depot I'm happy with I even have them do my garage door and it’s beautiful. Also some of the cashier is exceptional like Teena I always look for her when I go there
          by
            • Recommended
            very good
            how I told you before I like to buy an home depot
            by
              • Recommended
              Amazing
              I go to Home Depot all the time and have a Great experience with all the product
              by
                • Recommended
                great experience
                the samsung fridge we bought was just the best
                by
                  An Amazing place to go too with great service
                  First the customer services was on point. Theresa did the very best; she helped me out with the tools I needed and as well the deal/quality of the product which truly made my decision very easy to make. I gotten about $700 of milwaukee tools then was totally worth it; even when I have a messed up back. Tracian was super nice to me even asked about the card which I did have already but overall very satisfied and even after all the good service kimberly helped me with a carriage. Splendid service
                  by
                    • Recommended
                    Online inventory said products were available and when I got there they weren’t, plenty of staff ...
                    Online inventory said products were available and when I got there they weren’t, plenty of staff walking around but couldn’t get any assistance. I waited for quite some time for help in blinds and I was told they would get someone and no one came. I ended up leaving the store without purchasing the 15 blinds I needed for my new place .
                    by
                    • Verified Purchase
                    1 found this review helpful
                    Terrible customer service
                    Terrible customer service
                    by
                    • Verified Purchase
                    A terrific store with hard working staff. But it would help if prices were easier to find and r...
                    A terrific store with hard working staff. But it would help if prices were easier to find and read. And signs indicating where merchandise is located could be better. The store seems to be designed for contractors and professionals yet most of the customers are just ordinary people.
                    by
                    • Verified Purchase
                    • Recommended
                    People are all helpful and many staff for helping u..
                    People are all helpful and many staff for helping u..
                    by
                    • Verified Purchase
                    • Recommended
                    The employees were very knowledgeable and friendly. The store is very well stocked.
                    The employees were very knowledgeable and friendly. The store is very well stocked.
                    by
                    • Verified Purchase
                    • Recommended
                    Jamyra,Charmain and Ivelissa were great The have wonderful Customer service skills
                    Jamyra,Charmain and Ivelissa were great The have wonderful Customer service skills
                    by
                    • Verified Purchase
                    • Recommended
                    Friendly help in the store. Especially Gaston the cashier, very cheerful. Thank you, I needed that.
                    Friendly help in the store. Especially Gaston the cashier, very cheerful. Thank you, I needed that.
                    by
                    • Verified Purchase
                    • Recommended
                    Please continue to provide exceptional customer service and we will continue to shop at the Water...
                    Please continue to provide exceptional customer service and we will continue to shop at the Waterbury Homedepot.
                    by
                    • Verified Purchase
                    • Recommended
                    One can consult any of the friendly attendants who are more than ready to point you in the right ...
                    One can consult any of the friendly attendants who are more than ready to point you in the right direction or give substantial advice.
                    by
                    • Verified Purchase
                    • Recommended
                    Susan, in carpeting, knows her stuff and is extremely friendly and helpful.
                    Susan, in carpeting, knows her stuff and is extremely friendly and helpful.
                    by
                    • Verified Purchase
                    • Recommended
                    Every employee at this store has always helped me out. Enough said. Great job !!!
                    Every employee at this store has always helped me out. Enough said. Great job !!!
                    by
                    • Verified Purchase
                    • Recommended
                    Martina & Coach in customer service were the Best! Exceptionally helpful & efficient, will keep u...
                    Martina & Coach in customer service were the Best! Exceptionally helpful & efficient, will keep us coming back to this store! Found what we were looking for without much trouble! We received immediate assistance , received the info needed & made the purchase in under 20 minutes! All three associates we dealt with were friendly, knowledgeable and helpful. This store was one of the cleanest HDs we’ve been in’
                    by
                    • Verified Purchase
                    • Recommended
                    Very helpful associates today- for my returns in customer service area (Teena) as well as on the ...
                    Very helpful associates today- for my returns in customer service area (Teena) as well as on the floor helping me find my items by getting me a carriage and bringing me to the aisles I needed - and also the self checkout attendant was right there to help me do my checkout. All 3 associates went above and beyond today and made my visit a very good experience!
                    by
                    • Verified Purchase
                    • Recommended
                    I had a great shopping experience at the Waterbury, CT store. MANY employees were very friendly, ...
                    I had a great shopping experience at the Waterbury, CT store. MANY employees were very friendly, saying Hi or asking me if I needed any assistance. One such employee was Clarence. He was working the cleaning supply aisle and was very knowledgable and friendly. When I could not find the mop and bucket I was after, he found it on the overhead. Clarence is an asset to that store. Janet at checkout was also friendly and effecient. Well done!
                    by
                    • Verified Purchase
                    • Recommended
                    The stire is decent, but the location is a little chaotic. The staff I deal with when I visit is ...
                    The stire is decent, but the location is a little chaotic. The staff I deal with when I visit is typically friendly and knowledgeable. It would be nice to have a better success rate in finding what is supposed to be in stock when I check the website.
                    by
                    • Verified Purchase
                    • Recommended
                    Horrible service most employees can't help or won't. I feel bad for the ones that actually work
                    Horrible service most employees can't help or won't. I feel bad for the ones that actually work
                    by
                    • Verified Purchase
                    Impressed by the cooperation and friendliness of the staff. Product I went to purchase was not av...
                    Impressed by the cooperation and friendliness of the staff. Product I went to purchase was not available but alternatives were suggested and sufficient.
                    by
                    • Verified Purchase
                    • Recommended
                    All associates were very kind and very thoughtful for me and gave me the best thoughts of what I ...
                    All associates were very kind and very thoughtful for me and gave me the best thoughts of what I should do and what I need for my inventions so one day I do boom will be going back here and going to help my friends at Home Depot because they are all family to me
                    by
                    • Verified Purchase
                    • Recommended
                    The customer service is very outstanding had a great experience there. Associate show me the dire...
                    The customer service is very outstanding had a great experience there. Associate show me the directions of what I needed and definitely had great thoughts on what I should do totally will come back and definitely had a great time.
                    by
                    • Verified Purchase
                    • Recommended
                    The staff here are very friendly and helpful. Enjoy shopping at this home depot!
                    The staff here are very friendly and helpful. Enjoy shopping at this home depot!
                    by
                    • Verified Purchase
                    • Recommended
                    I always receive exceptional customer service, friendly staff and they are knowledgeable of the p...
                    I always receive exceptional customer service, friendly staff and they are knowledgeable of the products available in the store. They sometimes goes above and beyond if need be.
                    by
                    • Verified Purchase
                    • Recommended
                    Showing 1-30 of 560 reviews

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