Rated 4.2 out of 5 by 6
Rated 5.0 out of 5.0 by Seaside692 33 Year Old American Craft Home Depot Windows Still Look New
Six years ago I bought a house with these windows. A few of the plastic pieces had broken on the lower tilt window. However, although I was the second owner, American Craft ( Part of Anderson Windows) sent me replacement parts for free as long as I paid for shipping ($8). I was so impressed this company had the original purchase documents from the first owner from Dec. 1993, in 2016!!! And not only did they send me free replacement parts, but they set up an account in their system. So a few days later when the handyman broke a screen, I quickly called American Craft and they are sending me a replacement ( the handyman paid). This is a very efficient company.
Right at the very top of the window( turn your head up) is a label identifying the owner and Home Depot, as well as the numbers needed to identify the product to American Craft. It was still there after 33 years. I guess this says something about the seal.
Also the American Craft customer service person, e-mailed me the instructions for how to replace these pieces, and as a 60 year old woman I could do it by myself! Also, the springs along the edge of the window have a white plastic piece that rotates sideways to hold the spring action in place, so it is easy to put the window back in at an angle. Once both ends are in, you level them and tilt the window up and it goes back in place. So easy!!
I noticed everything can be easily replaced if it wears out, like the brushes that help seal the windows and the rubber sweep thing at the bottom of the window.
As for the screens, you need to watch a video on youtube to get the idea.There are tension pieces to one side, so from the outside of the window, you push to compress the tension pieces, to slide the window screen out. Its not easy, but I did it myself, and I have arthritis in my hands. I love these 33 year old windows which look brand new!!!
September 2, 2016
Rated 2.0 out of 5.0 by lemons210 Flimsy, Poor Quality, Don't Buy
These windows are a piece of junk. First off they are so flimsy it feels like you could just push your hand right through the glass. Secondly, I am afraid I am going to break the levers to lock the windows every time I use them. The plastic is cheap. Lastly, you can't get the screens out. We almost ripped the one trying to take it out today. I am so disappointed in these windows. I haven't had them through the winter yet so we will see how that goes. If I can't get the screens out for the winter I don't know how they are going to last. Spend the extra money and get better windows. This was a complete fail!
April 27, 2014
Rated 4.0 out of 5.0 by Palladio Cost effective windows/Quick delivery
Pleased with windows. Easy install. Look good and already feel energy change in house.
Delivered in week and a half. Well packaged.
April 14, 2015
Rated 4.0 out of 5.0 by 1georgie1 exellent window
the performance of the window great!Very easy installation,very easy to make slight altercation to existing opening in very old house to make it work,houses were 150 to 100 years old!Very impresively warm glass on inside of house on very very cold days!Would recommend to anyone!Just be caefull when handling on installation cause vynyl can crack easily if twisted,jarred,tighted,or pried with to much extreme,once its in nothing to be concerned about ,very good window holds heat in and cold out excellently!!!
March 3, 2014
Rated 5.0 out of 5.0 by CWKLLA Great Window for the money!
I was in desperate need of 10 replacement windows for our home. The old windows were replacements from approx 1984 as per one window Co..that came out to give us an estimate. Three contractors later prices to provide and install the 10 windows, each with their own brand, exceeded $9,000 and one as high as 12K.....I decided to take apart and remove the single worst window in our home.....very easy to do. then I researched window brands and based on several factors incld price we decided to go with these. Each one was a custom size but two very well versed employees at our local HD helped to refine each one. They came in on time,....about 3 weeks, and although one had a broken glass they were packed nicely for protection with everything included.....they got another one ordered immediately for rush delivery so no big deal. I've vested a total of about 2.5 hrs into each window's meticulous install....from removal to new window to minor trim and paint. All but 4 of the windows fit like a glove and that's because the wood framing on our home had settled slight so I had to modify each a little to fit. To do this I just took a rasp and removed a bit of the excess vinyl from each as necessary...only added about 20 mins to each install, but they now fit like a glove. The windows have been in since last Sept 2014 and so far so good. Doing the windows on my own with the help of HD was very rewarding and saved me a ton of money. There is a lifetime warranty on the windows but my honest expectation is to get 10 years out of them looking good......considering we put up with the old, broken seal, moisture filled windows for 11 years. I know there are more expensive windows on the market, but for our needs these LoE 3 ARGON filled AC windows were a perfect fit for us and budget. Our home not only looks new but we've increased the value considerably...... I would recommend sitting with your local Rep at the HD and let them work with you on your project, and recommend the AC series 70 windows.
BTW use a top quality white or tinted silicone on the outside when sealing....you will be glad you did!
January 12, 2015
Rated 5.0 out of 5.0 by David This is a great product and an incredible value. Easy to install.
This is my second set of American Craftsman double hung windows. Love the quality and ease of installation. Home Depot shipped on time and the windows were in good condition. Would highly recommend this seller and this product
April 15, 2014