Rated 3.9 out of 5 by 31
Rated 3.0 out of 5.0 by Lindsey Looks are not everything
The widows look good and are energy efficient.
BUT, they are very difficult to put in if you remove them from the frame. I have had 4 of the 10 windows spring release due to the screw at the top popping out. One released from the bottom and shot up putting a hole in the frame at the top. I believe it has more to do with the weight of each section than the design itself. If I had to do it again I would save the 100.00 per window and go with the single hung.
Also, I wish they had used a black screen. The grayish one supplied obstructs a great view, especially in the sun.
September 23, 2016
Rated 4.0 out of 5.0 by mblehm Good window for the money
Bought two windows, installed one no problems. Went to insyall second window and found it was damaged in shipment. not aproblem with manifacturing, just rough handling by the shipper. Make sure to check any special order windows before you leave the store.
September 6, 2016
Rated 5.0 out of 5.0 by BigJeff Excellent
Easy instal ,great packaging, I will buy more of these in the future
October 18, 2016
Rated 1.0 out of 5.0 by harry Ripped screens
Half of the windows I purchased had holes in he screens. Now have to take them back and argue to get new screens. Ridiculous!!!!
October 1, 2016
Rated 5.0 out of 5.0 by Seaside692 33 Year Old American Craft Home Depot Windows Still Look New
Six years ago I bought a house with these windows. A few of the plastic pieces had broken on the lower tilt window. However, although I was the second owner, American Craft ( Part of Anderson Windows) sent me replacement parts for free as long as I paid for shipping ($8). I was so impressed this company had the original purchase documents from the first owner from Dec. 1993, in 2016!!! And not only did they send me free replacement parts, but they set up an account in their system. So a few days later when the handyman broke a screen, I quickly called American Craft and they are sending me a replacement ( the handyman paid). This is a very efficient company.
Right at the very top of the window( turn your head up) is a label identifying the owner and Home Depot, as well as the numbers needed to identify the product to American Craft. It was still there after 33 years. I guess this says something about the seal.
Also the American Craft customer service person, e-mailed me the instructions for how to replace these pieces, and as a 60 year old woman I could do it by myself! Also, the springs along the edge of the window have a white plastic piece that rotates sideways to hold the spring action in place, so it is easy to put the window back in at an angle. Once both ends are in, you level them and tilt the window up and it goes back in place. So easy!!
I noticed everything can be easily replaced if it wears out, like the brushes that help seal the windows and the rubber sweep thing at the bottom of the window.
As for the screens, you need to watch a video on youtube to get the idea.There are tension pieces to one side, so from the outside of the window, you push to compress the tension pieces, to slide the window screen out. Its not easy, but I did it myself, and I have arthritis in my hands. I love these 33 year old windows which look brand new!!!
September 2, 2016
Rated 3.0 out of 5.0 by bears Make sure you have all the pieces upon purchase!
We have now replaced 18 windows in our house. 16 of the 18 installs went well. However, the last two windows we purchased were missing the head expander (or cap) piece upon purchase. We did not know this until the day of the actual install after we had 2 big holes in the side of our house waiting to slip the windows into place. Since Home Depot did not have extra head expander pieces, and after many phone calls and several trips to local stores that specialize in windows, we found a local window installer who had a few extra head expanders laying around that we were able to purchase. My recommendation: Make sure you check the package for all pieces when you get it home so you don't run into this same problem!
June 21, 2014
Rated 4.0 out of 5.0 by CenTex Good window for the price
Over the past year, I have purchased 4 of these windows in various sizes. They are very easy to install and look good.
I like that they have an outside screen that covers the entire window, not just the bottom as some other windows do.
The only downside is that they seem to transmit a lot of outside noise. Especially for being a double pane insulated window. I can live with this since I live in a small quiet town, but I can hear the train when it comes through about 1 mile away. With that said, they are far superior to the old wooden single pane windows they are replacing on our 1929 home.
April 8, 2013
Rated 5.0 out of 5.0 by Jim Easy purchase and pick up
The windows came special order and was delivered early. Quality of product was very good as was the function.
May 24, 2016