Rated 4.3 out of 5 by 66
Rated 1.0 out of 5.0 by CM Do Not Buy Basement Watchdog
This pump failed after only 4 years of use. I installed this pump 4 years ago and as the pictures illustrate it completely failed. The company (Glentronics, Inc) could not provide me with a reason why the pump deteriorated in such a short time. It's obvious they use substandard material and/or poor workmanship.
December 1, 2015
Rated 5.0 out of 5.0 by Tony Had for over a Year and still going strong
I purchase my home in 2014, and it had a dry basement with a sump pump in it. I live near a creek so the water well fills up all the time, even during the summer. Less than a year later the sump pump, started to act up, and the switch was sticking. I did research and purchased this pump, because of the battery backup system, the extra pump, and switches.
Installation was not hard, cut the old pipe, slide in the new pump, used a rubber coupling and there you go it was installed. Had the pump installed in 10 minutes, plugged in and pumping.
Then I installed the battery and the charger. Took a little to fill the battery wells and let the fluid settle, and top off, but again not a big deal.
I have had this system installed for a year now and had a 6 hour power outage and the system worked like a champ. Alarm went off, battery backup worked, basement stayed dry. Power came back on, alarm light stayed on to tell me that the primary pump was off for a while, battery charged backed up, I cleared the code and everything is running great.
I see the negative reviews, and I read all of them before buying this pump. That’s why I waited for a year of use to write this review. This is a good system, and it works. Yes a little pricey when you buy the battery and all, but better than not having piece of mind. All in I think I had 450.00 in the project, but again better than a wet basement, and ruined pool table.
Before you install watch YouTube videos on how to install a sump pump, it will make you feel better about replacing one if you never have. This is a good system for the money I spent and would do it again in a heartbeat. It is worth the peace of mind.
April 12, 2016
Rated 5.0 out of 5.0 by RSteve Ease Your Mind and Buy This Dual Unit
My urban home is located in an area that may have groundwater flowing twelve months a year. The operative word is "may" as my sump basket was bone dry for 30 of the 33 years since I built the home. This past year (2016) I've heard my sump pump occasionally pump throughout the year. As spring approached with natural increased water flow, I became concerned about what would happen during a power outage, if I weren't home to immediately start my generator. My existing sump pump seemed to work without any problems, so I explored installing just a battery powered backup. After taking all the measurements, it became very clear that my sump basket might be too crowded and create a problem. After reading the brochure, I decided the Basement Watchdog 1/2 HP Big Combination Unit with Special Backup Sump Pump System was, by far, the best possible option. It's virtually pre-assembled and extremely compact. I also purchased the largest companion battery.
I recommend going to the Basement Watchdog website to view the installation video before you begin installing the unit.
At You Tube https://www.youtube.com/watch?v=0Nlu4DD77Zo
In the video, the spokesman will tell you this is a 5 minute installation. What he neglects to add is that the procedure for filling the wet cell battery takes about half an hour. You fill it; let the acid settle for 20 minutes, then top off the cells. You must pay close attention to how the AC plugs are plugged in. Plug them in wrong and you'll likely disable the backup and won't be charging the battery. After installation, immediately test the AC pump. The float is well concealed and you'll need a narrow dowel or pencil to lift it. The battery float, on the other hand, is very visible and is easily mistaken for the AC float. The unit is unimaginably quiet. When my old 1/2 hp pump switched on, I always heard it. This one is so quiet, you'll rarely hear it operate.
All that said, all batteries can be run down if there's no means to keep them charged. If there's a chance of an extended power outage, anyone in my situation should have a generator on hand with sufficient fuel to operate it.
March 29, 2016
Rated 1.0 out of 5.0 by HLO Main pump rotting problem, poor quality unacceptable, bad battery quality
I don't think I need to post more picture, just like other, the main pump rotted/rusted right around the rim of the body within 3 years of use. Of course, it is out of warranty period, no support. Buy new one please. Which I will not...ended up buying a WAYNE system and hope it is better.
The rim of the main pump body rotted out too soon....item suppose to be within water all the time and I cannot believe now a day a water pump will be rotted out within 3 years. They might as well use plastic as the main material of the pump which will last longer. Trying to fix it by using JB weld (seal those holes) and that only last months...because there are more holes showing up and when the pump is running, water splashing everywhere and it triggered the secondary pump switch, which turned on the 2nd pump and it triggered the battery...
Battery....$200 unit, last a good 12 months....acid drained/evaporated within 6 months and the water low sensor suppose to alarm me of low acid/water....but did not. When the time I fill in the water, is too late...battery is dead, too low of the voltage to be charged. So within 3 years, $500 go to the drain, or to the sump pit.
DO NOT try to loosen up those pipe coupler and trying to fix it....you will NOT be able to reseal them back without leaking or splashing. I have tried.......now the whole system is ruin. Leak on both valve area and they are now a 10 lbs paper weight.
Only good thing about this system.....drop right in within 30 minutes of work max.
Purchased a Wayne system for less, and bought a marine maintenance free battery (type 31) from battery plus....hoping this will last me 5 years. Meanwhile, I hope there are no power outage here in Elmhurst these couple weeks cause my 15 years old Zoeller sump pump is running strong on every 5 minutes or so.
January 4, 2016
Rated 1.0 out of 5.0 by Explorer747 Poor Quality - Aluminum Housing Rotted Away after 1 year forcing an emergency replacement
I purchased the complete Watchdog system from Home Depot including the expensive backup battery. The total cost was about $550. After about 1 1/2 years I noticed the pump was cycling 2 to 3 times in a row. The next night it started making loud noises. I checked the sump and watched it pump. The entire well swirled like a torrent and splashed water everywhere. So I pulled out the pump and the walls of the aluminum housing had eroded. The pump housing had 3 holes the size of nickels to quarters. Water jets out of the holes causing the agitation and the pump starts groaning. So, at 9 pm that night I had to run to Home Depot and buy another pump to keep my basement from flooding. I paid $550 and didn't get 2 years from the Watchdog pump. My previous pump lasted over 12 years. Needless to say, I'm very disappointed and can't recommend this system to anyone. I uploaded a picture of the housing.
April 8, 2015
Rated 5.0 out of 5.0 by ursusamericamus Replacement for old one that is way out performing the old one
Recently bought a new home and the sump pump was of an unknown age. The old one started to pump every ten seconds so I knew it was time for a change. I purchased this one because of the built in backup pump and battery option. Very easy to install and you don't even need the catch valve since there is one built in to the pump on both the primary and backup unit. Woks very well so far even during heavy rains or snow melt. Video instructions on the Home Depot website are easy to follow.
December 31, 2015
Rated 5.0 out of 5.0 by skchome Great sump pump!
Our old sump pump (20+ years) failed when we got a lot of rain from the remnants of Hurricane Isaac, partially flooding our basement. I did a lot of research trying to find a quality combination primary and battery backup sump pump at a decent price, and I definitely found it! Home Depot had a very competitive price and got it to me very quickly. This was my first sump pump install, so it took me some time, but it was very easy. The only drawback was that I had to buy the battery and acid separately and pour the acid into the battery myself - a little nerve-wracking, but no problems. I thoroughly tested the system, and both the primary and battery backup pumps work perfectly.
December 3, 2012
Rated 5.0 out of 5.0 by Bella Solid pump, easy install
For 16 years we had no less than 3 pumps we cycled in and out of two dirt crawlspace pits. Pull one out and clean it up, rebuild it and put it back on the shelf and cycle another one in. This year we installed drain tile, sump pits and this BW4000 on one side and the DFK961 in the other. We put in new 1-1/4" PVC lines that dump into a 3" going to an outer drain pit 50' from the house. After many weeks of working the trenches, hauling in gravel, tile, PVC pipe, all part time of course, the pump took about an hour and a half. No more scrambling for the generator during power outages and worrying while away from home. This pump moved water faster than my old 1 horse with a 2" drain pipe. Much quieter too. Can't wait to get the furnace / HVAC drain plumbed into the pit and get the cover on, probably won't hear anything at all then. Ease of install is outstanding and the construction appears very solid. These come with a 2 year warranty, all parts and labor. Not sure why a reviewer I read earlier complained about his going out in 1-1/2 years and had to pay for a new one. I think I'll buy the extended warranty, extra 3 years piece of mind!
November 25, 2015