Rated 4.2 out of 5 by 11
Rated 4.0 out of 5.0 by 1stGarageDoorInstall Excellent door - crummy hardware (plan on buying separately)
Be certain to READ the installation instructions! Installation is particular - perfect and simple IF you FOLLOW directions specifically with precise order of steps. Installation was otherwise straightforward and easy if steps were followed in order precisely.
I gave it 4 stars because of the "hardware" included. Hardware is very cheap - plastic and flimsy, not metal. Did not install it all because of that. We got a garage door opener instead.
June 19, 2015
Rated 3.0 out of 5.0 by Roy Ok door..Poor Customer Service
The door is OK, but if you need customer service your out of LUCK! We bought a 16 foot door that has two springs and they only sent one spring winder for the left side. I thought no problem I'll give them a call. Well, ONE WEEK LATER I received the right parts. The pony express could have gotten it here quicker. And as before, when I called customer service they didn't care. They decided it must be UPS, it doesn't matter that they didn't get it out until several days after I called. And to top it all off it was winter and we had a winter storm heading our way. My husband wasn't planning on it taking a week for parts when he started. It could have been done in one day if the parts would have been right.The quality of the door is OK. My husband has put in two for us and one for my mother and one for his mother. So he knew what he was doing. But this is the first Clopay door and the first one that came with the wrong parts. So if your going to by a Clopay door make sure all the parts are there before you start. Or you'll be stuck with a door that won't open and you can't use for at least a week, if your lucky. And if you call customer service be prepared for no one caring no matter what the problem.
February 24, 2016
Rated 5.0 out of 5.0 by Dal GREAT DOOR
FOLLOWED INSTRUCTIONS And viewed video and installed with help of grandson. It replaced an old un-insulated door that made lots of noise. Replacing the door and new lift mechanism made it all super quiet and pleased the wife very much. Garage is cooler with the insulated door versus the old un-insulated one. Very happy I did this and installed myself, the easy spring tension system was a breeze once I read and understood it well, how it would be done. It is a two person job to install and you need some experience with hand tools and able to follow and understand instructions.
October 20, 2015
Rated 3.0 out of 5.0 by Mlambos Clopay Door
Took over a month to arrive, door was strong but some pieces that came with it were cheap eg plastic rollers, had to purchase metal ones.Also it would have been good to include a lock with the door.
September 23, 2014
Rated 5.0 out of 5.0 by dkaygee All the parts needed to do the job.
The kit came with everything you need to install the door including a DVD and detailed directions. Plan ahead on this one! It took the wife and I 12 hours to install this bad boy, but it went in a lot easier than expected and the kit contained all the parts we needed including the track and EZ torsion springs.
August 5, 2014
Rated 4.0 out of 5.0 by MAEDAY Premium Series 16 ft. x 7 ft. 12.9 R-Value Intellicore Insulated Solid Sandstone Garage Door with Exceptional
EASY TO INSTALL - one person job-looks good- excellent product for the price rang
June 5, 2015
Rated 3.0 out of 5.0 by Dundee Noisy
Good looking door that must be professionally installed, but makes aloud popping noise as t he panels unseal on the way up or down. Installer says that is just the way the door is designed. Noise gets worse in cold weather. Sound like pistol shots, very annoying.
April 4, 2015
Rated 4.0 out of 5.0 by Snaximus Nice product, 7 on a DIY scale
I think delivery said between Oct 21-27... It arrived on the 28th... close enough. So delivery was timely.
The instructions were concise, and the installation took myself and a helper 4.5 hours. Not Including removal of old door and some rough opening tune up. Although some of the pre-punched holes don't line up precisely, you won't have a problem seating them with an impact drill on a low setting with being careful not to overdo them. YES... there were TWO DIFFERENT sized springs in the set, but if you read the install manual, it states, that is normal due to different weights of doors. Working together, the springs provide a TOTAL amount of lift. I have little concern with them breaking as other reviews have stated.... ( I don't think Clopay would package insufficient parts with their product ). Maybe they didn't follow the spring setting procedure, take your time, READ and REREAD the instructions and you should be fine. This gets a 7 on the DIY scale because it isn't something just "any homeowner can do". I chose not to replace the door opener (1/2hp lift master) because the old wood door was considerably heavier, and it was in good working condition. This a quality product from a well known company. Would certainly recommend.
November 4, 2014