Rated 2.4 out of 5 by 5
Rated 1.0 out of 5.0 by SawCutterz New Delta is a sad joke.
Motor failed after 3 cuts. Called Delta Service and waited on hold for an hour with no answer. Called Delta Sales and they picked up immediately. When asked why I couldn't get through to support, the salesperson claimed "We just moved locations and we didn't bring any support staff with us, so there's nobody to answer your call." I'm dumping this saw and buying one from a real company. Old Delta was amazing. New Delta is a terrible joke. Don't waste your money.
August 15, 2016
Rated 1.0 out of 5.0 by Cincysaw Customer Service from Delta Nonexistent
First, let me say that I've purchased many products over the years that did not impress me but I've never been irritated enough to take the time out of my day to write a negative review. This is my first.
And, to be fair, let me also clarify that this review pertains more to customer service than the saw itself- the saw doesn't blow me away with its power but it is smooth and accurate and generally adequate for the modest price. So, here's my gripe. I needed a couple small parts. One of which was my fault- I nicked the edge of the fence with the blade. The other was the fence cam and fence handle which literally broke one day when I attempted to lock the fence into place. Delta has a pretty web sit with a nice diagram of the saw with part numbers, etc.. So I ordered the aluminum fence tube, received an e-mail confirmation of my order showing that it had been billed to my credit car, and now, a month later, I have not received the fence tube. I tried to contact Delta to follow up on my order and to order the cam and fence handle and they cannot be reached. Literally, you will be on hold all day and no one will ever pick up the phone. I have tried numerous times. Delta's web site now says its on line store is experiencing technical difficulties and its outgoing voicemail says they are moving they're north American headquarters so there may be delays in customer service. This is an understatement. Customer service is not delayed- it's nonexistent. I contacted one of the local Delta service centers here in Cincinnati to see if I could get some assistance and the comment made by the service tech was a resigned "that company's just not what it used to be." So, bottom line, if you're buying this product with the expectation that Delta, another formerly proud American company, will back its product then I would look elsewhere. Very disappointed
April 28, 2016
Rated 1.0 out of 5.0 by sawdustfree Lemon or poor design
Initially the saw preformed well. However after a few months , maybe 100-150 on/off cycles, the starter windings burned out. Since it was past 90 days of purchase I couldn't return it to H-D. The nearest certified Delta repair site put a "new" motor in the saw. The rebuild was poor, the miter slot blade alignment is off by 1/8". The alignment procedure provided by delta doesn't allow this much movement. Delta tech support can not offer suggestions to correct the problem. Their best suggestion is to take to another authorized Delta repair shop. My suggestion is to avoid this saw.
November 5, 2015
Rated 4.0 out of 5.0 by Plankstir Confused but happy.
Upon assembly, the instructions lacked in detail. The angle iron has extra holes and caused confusion while assembling table extensions and measurements bar. Some holes on side plates, were not the correct size, and holes did not align to intended threaded holes the frame. I was able to use the screws and wedge the screws into the holes, securing the plates.
I feel the alignment of the table extensions was a pain, and could have been helped by lower tolerances in the machining of the holes in the extension plates.
Once assembled, worked great. I have made a few cuts and Intend to use it extensively in the near future.
Blade alignment seems to be excellent, out of the box. Fence is awesome, miter is nice. I will add another review after I have given it some real use.
June 29, 2015
Rated 5.0 out of 5.0 by RA73 Great Product
After some initial assembly issues, the saw works great. Delta technical personnel were very helpful and resolved my problem quickly. Home Depot was great in offering to help me with the Manufacturer if needed. Both Home Depot and Delta were great providing support.
October 26, 2014