Rated 3.6 out of 5 by 199
Rated 1.0 out of 5.0 by Bata Not worth the money
I was skeptical about the bad reviews as well. They unfortunately are true. My parents bought this faucet and so did I. We both have problems, we both have ordered replacement parts, Delta needs to pull this off the store shelves!!!!! It is a shame to charge consumers 350.00 for junk that doesn't work Don't buy it save yourself the headache
September 15, 2016
Rated 4.0 out of 5.0 by Aboulder Addison touch - great customer service
We purchased this style of faucet originally in November of 2013 and absolutely loved it. We then moved to a new home in December of 2014, and purchased the same faucet for the new home (that's how much we loved it!) The problem, however, was that starting at about the time the faucet was 12-14 months old, it began rusting where the inner metal piece for the arch part (spout) touches the pull-down piece. This rust problem was severe, and only got worse with time. Now, with the faucet being 18 months old, the two pieces no longer can sit flush against each other.
Today I called Delta directly about this and another small problem I was having with it (turns out I just needed new batteries), and not only did they walk me through that other problem, but they are mailing out two new pieces to replace the rusted ones. At no charge! This is EXCELLENT customer service.
I would have rated 5 stars across the board if not for the rust problem. But if they had a separate category for customer service, I would have given that a 6 out of 5!
August 12, 2016
Rated 1.0 out of 5.0 by Mark Sensor does not work- not worth the money
The faucet turns on and off on its own. Very unhappy. I'm confident the problem is with the coating they put on the faucet where the sensor connects. I don't feel I should fix their issue. I'm trying the warranty process.
June 19, 2016
Rated 5.0 out of 5.0 by Orangebug This is very good, but I have found a small flaw
We did a major kitchen renovation about 2 years ago. This was one of our "treat' purchases. We are totally spoiled when traveling as we are very accustomed to touching the faucet to turn it off and on.
The unit only works if it has power. It comes with a battery/power pack to hold 6 AA batteries (9 Volts). We have replaced the batteries twice, so far.
Now, the battery pack sits under the sink. If you have a leak (like from a disposal unit), thinks can be a little wet before you notice it. We put it in a small tupperware to keep it dry, or so we thought.
What occurred was a bit of corrosion. I'll try to add photos. The springs and contacts in the battery pack corroded and would not conduct even for new batteries.
We noticed that the connection to the battery pack looks a great deal like a 9 Volt battery for radio or smoke alarm. We connected one and IT WORKS!
So, I recommend you plan on one or two years max with the battery pack and AA batteries. Expect this problem and be prepared to replace with a single 9 Volt battery, with fewer opportunities to corrode.
May 21, 2015
Rated 5.0 out of 5.0 by Arkay001 Favorite faucet ever
I have had this in my kitchen for the last 4-5 years and it is still working flawlessly. I had granite counter tops installed and a large basin sink. I chose this faucet because it was modern looking and I loved the concept.
It turns on and off wonderfully and I haven't had any problems with the faucet. I did just start having an issue with the soap dispenser. I have it installed next to the faucet and keep it filled with Dawn. It doesn't pump out very much soap anymore. It is used a lot and I can understand how a plastic pump can wear out. It can be slow to fill from the top, as other reviews have pointed out, but I never saw it as a deal breaker. If I wanted,I could remove the bottle from the bottom and fill it in a minute and move on.
I love this faucet and couldn't be happier with it. I still think its cool and fun.
I'm thinking about upgrading the half bath to the new bathroom fixture.
February 23, 2015
Rated 2.0 out of 5.0 by Reba Worked well for awhile, awful now
I was so excited to get this faucet, and disregarded some of the reviews from people who were frustrated with it.
Unfortunately they were correct. The faucet turns on and off at random which completely defeats the purpose of not having to use your hands all the time. Sometimes it won't turn on at all without a lot of fiddling around and I am always anxious that somebody will leave it on ("open") and flood my kitchen because it turns on when no one is there. We are replacing this $400 faucet :(
March 19, 2016
Rated 1.0 out of 5.0 by favritegirl Terrible product
I took a chance on this product despite less than stellar reviews. Less than one year after purchase, the Touch feature stopped working. We contacted Delta and they sent us parts that would fix the issue. Now months later, water pressure is gone. Only a trickle comes out of the faucet. For a faucet at this price, I expect much better quality than this. Very hesitant on buying another Delta faucet.
May 6, 2016
Rated 2.0 out of 5.0 by Jack Experiencing Issues after 1 month
After initial install, we had problems with the touch2O feature. The touch worked at the base and handle of the faucet but not at the neck. After some adjusting and tweaking the position of the cables, the neck now works, but only about 80% of the time.
We lived with this problem and were relatively happy.
Now today the faucet drips unless we fully close the faucet using the handle... or in other words, when handle is in on position but touch2O has the faucet off, the faucet will continue to stream some water (right now it's dripping rapidly, who knows if it will get worse later).
Definitely, not satisfied.
February 5, 2016