Rated 3.2 out of 5 by 484
Rated 2.0 out of 5.0 by lillyorchid I purchased this product on 6-2-14 from Target, along with a 2 year warranty on it. I've had a lot of problems with it leaking from time to time. Sadly now whenever I turn it on, water and cleaning solution sprays out of the holes on the front without squeezing the trigger to have water and solution spray. I have tried returning it to Target where I bought it, they will not allow me to do so. I tried using the warranty that I have on it to get it fixed, they will not grant it even though I have it for up to $200.00 items. The price I paid for it was $189.99. I am now frustrated because it does not work and they refuse to fix it or let me have a new one. I have video of it spraying water all over the floor and receipts of my purchase.
March 6, 2015
Rated 5.0 out of 5.0 by Dragonflyfarm44 This product is easy to use.
This product is easy to use. It cleans better than any other steam cleaner we have used before.
January 31, 2014
Rated 1.0 out of 5.0 by cande034 one time use
I bought this carpet shampooer thinking I would get a few years of use out of it. I had always heard Hoover was a good brand and had great products. I used this one time on one room in my house and it worked great!! When I went to use it a second time it no longer sprayed water, I occassionally would get a little trickle out of the hand held piece. Now I am stuck with the large useless machine. Very disappointed in the product!
March 17, 2015
Rated 5.0 out of 5.0 by VEG7 Great Cleaner
I bought this cleaner over a year ago and I'm glad I did my research beforehand. Cleaning the carpets is important having 3 dogs 2 cats a toddler and newborn playing on the floor. The cleaner gets used probably twice a month for a deep carpet clean and weekly I run a steamer over the carpets. We use white vinegar instead of soap in the detergent compartment and it makes our carpets like new without leaving the carpets soaking wet! The only thing that I dislike is even after vacuuming the carpets before carpet cleaning a lot of hair gets stuck in the scrubbers underneath and its hard to get them out. We found using flossers helps a lot :) Overall very happy with my purchase!
February 11, 2015
Rated 3.0 out of 5.0 by Yaadie Broke during first use
The good: It definitely gets out tough carpet stains. It's effective but slow...expect several rounds of emptying dirty water tanks and refilling the clean ones.
The bad: Mine broke during first use. Somehow the brushes were jammed, and caused the pin that connects to the turbine to break. To make matters worse, I contacted Hoover directly (because there is a sticker on the product that said do not return to store, call Hoover with any problems), but their support was also disappointing. Ironically, one of the first things the customer service rep suggested was for me to take it back to the store. It was only after I pointed out that the sticker advised me to contact them first that a serious attempt was made to troubleshoot the problem. I'll spare you the details but it took nearly a month to get a replacement brush-block.
The 3rd disappoint is that the dirty water tank leaks a little. It beats me why they would assemble the walls of the tank with what appears to be some sort of glue instead of using a unibody design. I think Hoover's engineers misplaced their priorities on appearance instead of the absolute best build quality.
In short, it looks pretty, it works, but flimsy materials used for assembly. In my non-expert opinion, this product will suffer a catastrophic failure after 15-20 uses in a 1000 sq ft sized home.
August 15, 2013
Rated 3.0 out of 5.0 by Savage1 Easy to set up use, but leaks.
I bought this today. I was so excited about finally owning a carpet cleaner. I read instructions and started cleaning. I used the hand tool first, it works pretty good. I went to move the machine to clean the back of my chair and water started pooring out of the back. I just used the hand tool to clean it up. Then I moved the vacuum to the tile to clean the stairs, water was coming out from the bottom. I think I am going to return this.
March 2, 2015
Rated 1.0 out of 5.0 by lionleader Hoover - Max Extract® 60 Pressure (NOT SO) Pro
This is a treible machine. When I first got it I thought it was awesome except for the water the constantly leak out the back dribble hole. The leaking was so bad I had to cut a wine cork to fit in there for everytime I used it.
It's not even 1 year old and the screws on this inside of the collection bin are totally rusted dispite the fact that I never left water in there and was very dilligent in cleaning it out after every use. I can't believe Hoover didn't spend 10 cents more and use stainless steel screws. talk about cheap.
Save your money people and purchase a real professional carpet cleaner instead.
January 25, 2015
Rated 3.0 out of 5.0 by Drew123 Main problem: The clean water tank
I bought the hoover max extract 77 a few months ago but unfortunately it is not sold anymore. The first one the water did not spray out so i called hoover took it to the shop and i got a brand new one. I would be happy but the water tank and shampoo compartment mix when i go to fill the machine up with water the second time. I even switch the nob to rinse to avoid the soap from mixing. Other wise this is a money saving machine and highly recommend it.
February 9, 2015