Rated 3.4 out of 5Â by 73
Rated 1 out of 5Â by Mlawrence Poor Quality-Only lasted a few years...
I have had this for a few years, it was a gift. Hard to push. The cord if not wound correctly has a mind of its own and becomes a knotted mess. This weekend the plastic piece that covers the beater bar cracked and actually picked up a loop on my carpet and ended up ruining it! I went to remove the charge plate and everything came apart-so I brought it down to the vacuum replacement shop and what they want to 'fix' it I might as well buy a whole new vacuum. The told me the charge plates crack easily on this model. I think only 3 years for a vacuum life is ridiculous. If the charge plate is so easy to remove putting it back together is nearly impossible!!! I am very disappointed and frustrated...
August 24, 2014
Rated 5 out of 5Â by LTinTexas Classic Hoover Windtunnel
This Hoover Windtunnel Max Bagged upright is an excellent value. For those who suffer allergies or asthma, the filtration system helps to reduce allergens and bags are HEPA rated . Also, with one touch you can release full bags right into the trash so you don't get your hands dirty. I use this model to clean my hardwood floors with great success and has 7 adjustable height settings. Attachments contain an upholstery brush that does an excellent job on fabrics. I don't care for the telescoping extension wand as it's awkward to use, but overall very satisfied with purchase and would highly recommend.
July 22, 2014
Rated 1 out of 5Â by UnhappyInAnnArbor Arrived broken, still waiting for a repair
The vacuum seemed to work great until I tried to use the feature to turn off the brush for hard floors. Â It wouldn't stay turned off. Â When I called Hoover they said to take it to the local authorized vacuum repair shop. Â It's been 4 weeks and they are still waiting for the part from Hoover.Â
September 11, 2014
Rated 3 out of 5Â by vac1111vac Good Suction, Good Features, Poor Belt Design
We had this vacuum for 1.5 years. All the features work well and vacuums well. The vacuum is used weekly ~1 hour. The only problem is either a poor belt or mechanical belt disengagement design. You will know this when the vacuum begins making a rough noise when the beater bar is engaged and not smooth sounding as when a new belt is installed. We have changed the belt 6 times. The belt is very thin in comparison to belts I've used in the past. What I think could be the issue is when the roller is disengaged the motor shaft is still spinning and creating heat on that area of the belt therefore overtime prematurely wearing out belts. You can see the chatter marks on the inside of the belt where this is occurring. Coupled with this and thin belt design in my opinion is causing the premature belt failure. I think Hoover Customer Care should forward this issue to engineering to see if it could be resolved with a thicker belt. It may not can be resolved due to tolerances not allowing for a thicker belt. I guess for now I'll have to keep buying belts 2ea. @ $6.00. $18.00 currently spent and over time could pay for new vacuum cleaner. This my only rub with this vacuum cleaner.
August 5, 2014
Rated 2 out of 5Â by UncleNick Fair design but problematic quality control in the execution.
As an engineer, the unit's basic design appears to me to be fair. I could gripe about the feature that has you bend over to adjust the unit for carpet pile height, and I think a better belt disengagement mechanism design would pull the belt clear of the drive shaft. But the wind tunnel concept seems to work. It increases suction air velocity at the front of the scoop, and that appears to result in superior pick up of loose particles. It also can cause the unit to try to grip and drag on a smooth surface, but you can adjust its height with the floor setting to a low carpet pile setting to prevent that. The weight, at 17 lbs, is 5 lbs lighter than what I had, and that coupled with the lamp lens designed to serve as a forward lift handle makes it easier to use on carpeted stairs.
The all-plastic handle seems light for the job, but having broken plastic handles attached to metal tubing off two other machines (one of them twice) I think this unitâs design is probably a better approach. The tubing attachment points on the ones I broke proved to be their weak points, and this design doesnât have those.
As to the execution, though, there are several issues: It mostly just appears that Hoover does not know how to run a quality control program. My unit arrived with a broken bag holder and a non-working carpet brush on/off selector. The bag holder had three cracks that appeared as soon as I depressed the bag release in the bag holderâs U-channel on the inside of the bag compartment cover. All three cracks originated at a molding flaw of a type I recognized as being due to inadequate resin flow inside the mold cavity. This might have been caused either by running the mold at too low an injection pressure or by running it at too low a temperature. Both are cost saving strategies. The former reduces resin consumption and the latter increases production rate by allowing faster de-molding. But, taken too far, either will result in weak or flawed parts. The bottom line is, the part wasnât made properly.
I called Hoover customer service and they sent me a replacement part, adding five days before I had a working machine to try. The new bag holder was clear plastic while the faulty one was black plastic. So they were not made together and possibly not even in the same facility. The new one was fine.
The unitâs handle had sharp flashing where the halves join. This was sharp enough to cause a paper cut-like slice. I had to shave that flashing away with a pocket knife.
The brush engagement mechanism (foot switch on the deck) did not latch when depressed, leaving the brush engaged all the time. Hooverâs warranty service advised me I could return the unit or take it to factory service that might take a number of weeks to repair it. I was getting a little impatient, so I applied some plastic-safe vegetable-based penetrating lubricant to it. After that it worked easily for a week, then needed another application.
The other issue with this mechanism is that the foot switch simply adjusts a belt tensioning idler pulley to get the belt firmly enough against both the drive shaft and the brush driving surface to be able to turn the brush against carpet pile. Disengaging it (push down) leaves the belt loose around the brush and drive shaft, but that shaft is still rubbing against the loose belt. In my unit this squeals in a remarkable imitation of a high speed bearing coming apart. That alarmed me at first, but when I figured out what was causing it, I realized that as dirt gradually glazes the beltâs inner surface over time it will likely stop squealing on its own. I applied some motor mica powder to the inside of the belt, and that seemed to fix it for the time being.
The bottom line is, despite the recommendation this model garnered from Consumer Reports, little care appears to have been taken in its assembly and function testing. If you are an inveterate do-it-yourselfer, you can overcome the issues. Otherwise you have to hope you didnât get one built on a bad day of the week or else be prepared to keep returning units until you get one that works as intended. It does appear to clean better than the three-times-more-expensive Cirrus âprofessionalâ grade unit it is replacing. But, of course, that's only as long as itâs working properly.
December 26, 2013