Rated 5 out of 5Â by 1
Rated 5 out of 5Â by tlpuppet This tub is fantastic but...
This tub is fantastic, but ordering one leaves ALOT to be desired. We had MUCH difficulty in finding the answers to our questions, as ALL of the Home Depot staff we talked to said they had NO training at all on this tub. I have studied these (any many other) jet tubs, but this one in particular is the ONLY tub sold in Canada that has BOTH jet tub and air tub capabilites. Now getting the correct information was an almost impossible task. So badly that we almost walked away from buying one through Home Depot and began looking at inferior tubs at other places of business. If it weren't for the two Home Depot employees at the Regina, Saskatchewan location (names Amanda and Linea) who fielded our frustrations, we would've definitely walked away from purchasing a tub from Home Depot. I am so grateful to them for taking the time to answer my questions, and when they didn't know the answers they in turn called the MAAX company to find out the answers. Thank You Amanda and Linea! Home Depot certainly must recognize and appreciate the fact that you salvaged this sale. The tub didn't come the way we ordered it or wanted it, but it wasn't a MAJOR catastrophe that we couldn't work around. We simply turned the tub and moved the drain location, considering the motor was mounted on the wrong end to what we had ordered. But that wasn't really surprising after all we'd been through. But as far as the tub itself is concerned, I am sooo glad we persevered on this model as it is a real treat to have both styles of jets. Our main disappointment was the fact that we were told we could not get backmax jets on BOTH ends of the tub considering it is a TWO PERSON tub. This just didn't (and doesn't) make sense to us. But too late now. We've got what we got. Anyway, again, it's not the tubs' fault, the tub is awesome.....and it's not Amanda and Linea's fault as they went above AND beyond the call of duty, but this is an experience I would hope to never repeat or to wish on anyone else. I just wish there would be better explanations with better drawings (especially on the specifications of motor vs drain, etc,etc), and someone who would know more or provide some training. I imagine this would sell alot better if the staff were better informed on the positive aspects of it. Afterall, it IS the ONLY tub in Canada that offers both styles of jets. Consider that, Home Depot. The one elderly male employee that didn't have the answers only served to annoy me enough to walk away and become frustrated with Home Depot. I can't tell you his name....that's how much impact he had on me....I didn't care to know his name. But he tried to make me feel stupid or like I didn't know anything about these tubs (after studying them at length before approaching H/D), because he himself knew nothing about them and didn't want to be outdone by a woman. Or at least that was how he treated me. Anyway, look up Linea or Amanda in Regina's Home Depot if you are considering buying one of these tubs. They should be paid commission for all their hard work they did. Thanks Girls! You saved Home Depot a very large purchase, and I personally will not forget it. Thank You!
January 13, 2012